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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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73,869 reviews

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Nebraska
3 reviews
0 helpful votes
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Sapphire and diamond bracelet
March 2, 2025

Bracelet is nice but it should have been shipped in a different type of container. It could have been snapped very easily in the container it was in

Date of experience: February 20, 2025
Virginia
1 review
0 helpful votes
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Very pleased
March 2, 2025

I have wanted a crab pendant for a while. I was a seafood chef and worked with crabs and crabmeat for decades.

Date of experience: February 20, 2025
South Carolina
1 review
0 helpful votes
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Love My Little Ring
March 2, 2025

Ring as pictured on website. Just wanted a simple little garnet ring. It is very delicate looking. Love it.

Date of experience: February 20, 2025
Georgia
1 review
0 helpful votes
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Great speed of delivery
March 2, 2025

Beautiful earrings.awesome price... super fast shipping... will be back

Date of experience: February 20, 2025
Texas
1 review
0 helpful votes
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Did not disappoint... as usual
March 2, 2025

Purchased a match ring and necklace that my wife saw in your catalog for Valentine's Day. She was very satisfied with it.

Date of experience: February 20, 2025
Hawaii
1 review
0 helpful votes
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Gold beaded drop earrings
March 2, 2025
Updated review

These are so cute. A little hard to put on especially if you have long nails but very cute.

Date of experience: February 20, 2025

Hard to get through to my Paypal
December 22, 2024
Previous review

Hard to get through to my Paypal

Date of experience: December 12, 2024
South Carolina
1 review
0 helpful votes
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Small gold hoops
March 2, 2025

Item just as expected. Arrived earlier than expected. Very nicely packaged.

Date of experience: February 20, 2025
Alabama
1 review
0 helpful votes
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Beautiful!
March 2, 2025

I love my ginkgo necklace! It is very detailed and the station beads make it look extra elegant.

Date of experience: February 20, 2025
North Carolina
1 review
0 helpful votes
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Ring
March 2, 2025

Very good experience and shipped quickly, jewelry is of good quality.

Date of experience: February 20, 2025
California
1 review
0 helpful votes
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The bracelet looked as expected and is a good value. I was very pleased to give it to a dear friend

Date of experience: February 20, 2025
Arizona
1 review
0 helpful votes
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Awesome experience thanks guys I will order from you again!

Date of experience: February 20, 2025
Florida
1 review
0 helpful votes
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Dissatisfaction with the ring
March 2, 2025

The first time I wore the ring on Saturday - the 5carat topaz stone fell out somewhere between my home and the restaurant. Very disappointing that the stone would fall out less than a week upon receipt. I will be contacting Ross-Simons

Date of experience: February 15, 2025
Connecticut
1 review
1 helpful vote
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As perfect as I expected
March 2, 2025

I received my bracelet just a few days after ordering it. It came in a nice little box and the quality of the bracelet was amazing. I am usually skeptical of ordering jewelry online but this was SO worth it.

Love my new bracelet!

Date of experience: February 20, 2025
Texas
1 review
0 helpful votes
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Stone fell out of day 1
March 2, 2025

Big stone fell out of setting first time I wore it and I was extremely disappointed

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 20, 2025
Barbara J. — Ross-Simons Rep
12 months ago

We regret the stone fell out. This is not the experience we want for our customers. Thank you for your feedback, we have sent the information to our Quality Team to review all inventory to ensure this isn't an ongoing issue. Private message sent.

Texas
1 review
1 helpful vote
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Beautiful Pieces...
March 2, 2025
Updated review

The overall shopping experience was effortless and the time to receive the pieces was very fast. I love the sparkle and the quality of the products. Will definitely continue to shop with RS.

Date of experience: February 20, 2025

Easy to shop from the site and beautiful pieces
November 12, 2024
Previous review

Easy to shop from the site and beautiful pieces

Date of experience: November 2, 2024
Florida
1 review
0 helpful votes
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Not what I was expecting
March 2, 2025

It was not the quality I was anticipating from this site. The necklace was not flattering.

Date of experience: February 20, 2025
Tennessee
1 review
2 helpful votes
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Great purchase
March 2, 2025

Item was even better than I hoped.ordering was easy and item arrived in a timely way.

Date of experience: March 2, 2025
Washington
2 reviews
2 helpful votes
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Good quality for fair prices
March 2, 2025

Ordered some gold earrings and they arrived promptly. Modern design that gives a special look for everyday wear.

Date of experience: December 17, 2024
Illinois
1 review
0 helpful votes
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Gold bands
March 1, 2025

I received the bands in a timely fashion. I have returned them because they were so insubstantial.

Date of experience: February 19, 2025
Texas
1 review
1 helpful vote
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Never disappointed
March 1, 2025

I am always excited when I make a purchase and my package arrives. All the peices I've purchased are simply beautiful, and I always get compliments.

Date of experience: February 7, 2025