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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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73,869 reviews

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Florida
1 review
0 helpful votes
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Stones smaller than expected
March 3, 2025

The dark blue sapphire bezel set station necklace #******* is very pretty, but I seriously doubt the stated carat weight of 2.50 is accurate. The chain is extremely fragile and there are (3) large jump rings on the chain --- one at 18" - 19" and 20". The item was shipped promptly and arrived in a very nice gift box. One point that has been an issue for me for 10+ years, is that R/S purposefully does not include a picture of the clasp when they post pictures of necklaces and/or chains.

Date of experience: February 21, 2025
Illinois
1 review
0 helpful votes
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Great bracelet for valentines day
March 3, 2025

Very nice bracelt for the price and excelent service in delivery and communication. I would use this site again.

Date of experience: February 21, 2025
Florida
1 review
0 helpful votes
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Heart shaped Murali Glass Pendant
March 3, 2025

Beautifully made and surprisingly good size. It came with an adjustable necklace. My wife loved it

Date of experience: February 21, 2025
Pennsylvania
1 review
0 helpful votes
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Not entirely satisfied.
March 3, 2025

The bracelet is not a true 7". I have been wearing size 7 for decades and it appears this bracelet is one link too short to be a 7". How will you correct this issue.

Date of experience: February 21, 2025
New Jersey
1 review
0 helpful votes
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Beautiful pendant
March 3, 2025

Pendant beautiful. Could have used a better stronger sterling chain.

Date of experience: February 21, 2025
New York
1 review
0 helpful votes
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Bangle is a beauty!
March 3, 2025

Great selection with a smooth process! I will be shopping here again!

Date of experience: February 21, 2025
Texas
1 review
0 helpful votes
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Drop earrings
March 3, 2025

Beautiful earrings. I bought them for a Mardi Gras ball. Can't wait to wear them.

Date of experience: February 21, 2025
Massachusetts
1 review
0 helpful votes
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Not a pictured
March 3, 2025

Everything was fined. Ring was not as anticipated based on picture.

Date of experience: February 21, 2025
Mississippi
1 review
0 helpful votes
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It was perfect
March 3, 2025

It was great! No issues and item was delivered in time. I will shop again

Date of experience: February 21, 2025
Oklahoma
1 review
0 helpful votes
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Bracelet
March 3, 2025

Bracelet is very nice and the wife loves it. Thank you, for helping me to make her Valentine's Day special.

Date of experience: February 21, 2025
Barbara J. Ross-Simons Rep
11 months ago

We are thrilled to learn that your wife loves the bracelet! Of course, we regret any delay with the shipping carrier and thank you for your patience.

Washington
1 review
0 helpful votes
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Shipping delays
March 2, 2025

Only after I notified RS that I hadn't received a notice of shipping did I get one. Which happened to coincide with the delivery. I was told that an email notifying me of shipment had been sent… but I did not receive it. Disappointed with the communications…

Date of experience: February 20, 2025
Barbara J. Ross-Simons Rep
11 months ago

We regret the shipping delay with your order. Shipping confirmations are typically sent the same day the piece ships out of our distribution center. Sometimes the email may get diverted to your spam folder if you don't see it in your inbox. We thank you for shopping with us, and hope you love the bracelets!

Colorado
1 review
0 helpful votes
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A beautiful piece of jewelry with special meaning to make her smile. What a great selection!

Date of experience: February 10, 2025
Florida
1 review
0 helpful votes
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Ross Simons
March 2, 2025

I've been shopping at Ross Simon's for years. They have great products and prices. Just make sure you always give a week for delivery Even if it says will arrive in time for a particular holiday bc mine was an extra 5 days so 9 days bc of so called weather but I believe UPS just gets inundated w deliveries.

Date of experience: February 20, 2025
Mississippi
1 review
0 helpful votes
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REQUESTING A RETURN LABEL PLEASE!
March 2, 2025
Updated review

I received what I ordered. The transaction was efficient and timely. However, I would like return instructions. Please advise and thanks..

Date of experience: February 20, 2025

Easy and efficient
January 2, 2025
Previous review

Easy and efficient

Date of experience: December 23, 2024
Illinois
1 review
0 helpful votes
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Very easy to buy. Kept me well informed of the delivery. I would definitely buy from Ross - Simmons again.

Date of experience: March 2, 2025
Missouri
1 review
0 helpful votes
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Colorless
March 2, 2025

I really wanted to like the ring. The aquarium looks more like white topaz

Date of experience: February 20, 2025
Indiana
1 review
0 helpful votes
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Very nice.just like the picture
March 2, 2025

Arrived on time in a nice box.It was in a nice velvet bag…very excited about my purchase

Date of experience: February 20, 2025
New York
1 review
0 helpful votes
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Great
March 2, 2025

Great experience buying these earrings. Very happy with them.

Date of experience: February 12, 2025
Oklahoma
1 review
0 helpful votes
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Stunning earrings!
March 2, 2025

My husband recently bought new lab grown diamond studs for my birthday. They are beautiful and very comfortable in my ears.

Date of experience: February 20, 2025
New York
1 review
0 helpful votes
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Fiftieth Wedding Anniversary Gift
March 2, 2025

My husband bought me these diamond earrings for our 50th Wedding Anniversary! They are beautiful! Just the right size. They show up nicely. I'm very pleased.

Date of experience: March 3, 2025