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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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73,869 reviews

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Connecticut
2 reviews
0 helpful votes
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Wife liked this, thanks.
March 4, 2025

Very, very, quick. Product was just OK but wife liked it and it arrived before promised. Would buy again.

Date of experience: February 22, 2025
Massachusetts
1 review
0 helpful votes
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Perfect
March 4, 2025

Exceeding my expectations. Recommend your product to my friends. I would order another product in the future.

Date of experience: February 22, 2025
California
1 review
0 helpful votes
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Great. Wife loves it.
March 3, 2025

Came a day later than expected, but not a big deal. Great and fits perfect.

Date of experience: February 21, 2025
North Carolina
1 review
0 helpful votes
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She loved it
March 3, 2025

Very nice ring. She loves rose gold and her birthstone was the icing on the cake. Tha sparkle from the diamonds took it over the top.

Date of experience: March 4, 2025
Kentucky
1 review
1 helpful vote
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Love the ease of website. Very way to order items. They offer several payment options. Very helpful.

Date of experience: March 3, 2025

Love the quality
August 23, 2024
Previous review

Love the quality. Easy to navigate web page.

Date of experience: August 13, 2024
Illinois
1 review
0 helpful votes
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Very pretty and solid
March 3, 2025

It is even prettier than in the images online. Heavy and good craftsmanship, especially the cross. Thank you

Date of experience: February 21, 2025
Tennessee
1 review
0 helpful votes
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Found a 25 carat diamond eternity band. Very sparkly! Very pleased with my purchase!

Date of experience: February 21, 2025
Illinois
1 review
0 helpful votes
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Easy to purchase, great price and love the square little huggie yellow gold earrings. My new everyday earrings.

Date of experience: February 21, 2025
Georgia
1 review
1 helpful vote
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Good experience
March 3, 2025
Updated review

I always look at Ross Simon first, when shopping for fine jewelry. Always beautiful pieces at a good price.

Date of experience: February 21, 2025

Great value at a good price
November 3, 2024
Previous review

Great value at a good price

Date of experience: October 24, 2024
Texas
1 review
0 helpful votes
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It was an easy buying experience.
March 3, 2025

The site had a great variety of jewelry, I found the perfect gift in a Byzantine bracelet, unfortunately my wife didn't like it, so we're returning it and my wife has picked out (3) that she does like so I will be buying again.

Date of experience: February 21, 2025
Hawaii
1 review
0 helpful votes
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Very good
March 3, 2025

I love the item it's amazing I would definitely order again at some point

Date of experience: February 21, 2025
Florida
1 review
0 helpful votes
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Beautiful
March 3, 2025

My wife loved the earrings but unfortunately they don't fit well on her ears. The necklace is beautiful and both are well made.

Date of experience: February 21, 2025
California
2 reviews
1 helpful vote
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Finally, fiddle-proof pierced earrings!
March 3, 2025
Updated review

If your hands & fingers aren't up to the task of fooling with earrings, try these. They're ingeniously designed to slip into pierced ears in a single smooth motion. Fuss free!

Date of experience: February 21, 2025

Customer Service directed me to the product I asked...
October 24, 2024
Previous review

Customer Service directed me to the product I asked about. Thx!

Date of experience: October 14, 2024
Michigan
1 review
1 helpful vote
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Happy
March 3, 2025

The checkout was very easy to navigate.
I am a returning customer of Ross Simon. I am very happy with my purchase. I love pearls and these earrings are simple elegance. I love the movement the lower pearl provides and the diamond gives it a little bling. The backs are normal size and easy for aging hands to put on. These earrings are a new favorite and I will be wearing them often.

Date of experience: March 3, 2025
Illinois
1 review
1 helpful vote
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I ordered three items for a specific event outfit:
1. Multi-metal ring: the overlapping bands (one with diamonds) are very, very thin. You have to look hard to see anything is there! It looks & feels like it came out of a box of cracker jacks…
2. Drop earrings look cheap up close. Might be Okay if I wear them where light is low. Still deciding. Nope,I was wrong. There is nothing here that catches light in a good way.
3. Station necklace was shipped in a bag, so it's tangled. Right now, it, too, looks cheap. The chain is awful.
I guess it's time to call RS since they did not respond to my original review…

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 21, 2025
Barbara J. Ross-Simons Rep
11 months ago

We regret that you were not pleased with your pieces. We always want our customers to be 100% satisfied with their jewelry and offer a 30-day money back guarantee. Returns may be set up by using our easy online return processing. Private message sent.


Disappoining
March 2, 2025
Previous review

I ordered three items for a specific event outfit:
Multi-metal ring: the overlapping bands (one with diamonds) are very, very thin. You have to look hard to see anything is there!
Drop earrings look cheap up close. Might be Okay if I wear them where light is low. Still deciding.
Station necklace was shipped in a bag, so it's tangled. Right now, it, too, looks cheap.

Date of experience: February 20, 2025
California
1 review
0 helpful votes
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Excellent Transaction
March 3, 2025

Quick, easy, and wonderful results! Always like Ross-Simon jewelry!

Date of experience: February 21, 2025
Oklahoma
1 review
0 helpful votes
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Cheap Look
March 3, 2025

I know that the jewelry you sell is at a particular price point but i did expect a better quality than what was received. Had i seen it in person prior to ordering i would not have purchased it.

Date of experience: February 21, 2025
Florida
1 review
0 helpful votes
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Great Anklet
March 3, 2025

Nice Jewelry, prices and expedient! I would shop there again.

Date of experience: February 21, 2025
Illinois
1 review
0 helpful votes
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Even better than the picture!
March 3, 2025

The picture lured me in, but it only provides a hint of the true beauty of this ring. It's gorgeous! So happy with my purchase.

Date of experience: February 21, 2025
California
1 review
0 helpful votes
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Love my new bracelet
March 3, 2025

Beautiful bracelet! Fast delivery!
Great service!

Thank you

Date of experience: February 21, 2025