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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Very small for $400. Very disappointed. Never worn, may return them.
Not happy with the size not worth the money I paid for.They are to small and almost couldn't get them in my ear
We understand it can be challenging to depict size online, that's why we always include the product dimensions in the Product Details section online as well as show a picture to scale on the model. We always want you to be 100% satisfied with your piece and if you aren't we offer a 30-day money back guarantee. Returns can be obtained online using our easy online return processing.
The earrings are really pretty and a great size for every day wear. Also appreciate they are set in sterling silver which keeps them somewhat affordable.
Easy to order. Good selection.
Fast. Order arrived within a few days to Hawaii.
I picked these earrings to wear to University of Missouri football and basketball. They are very good quality and exactly what I was wanting!
I have been looking for a chain necklace in silver to match my silver and platinum pieces, but I didn't want to spend too much. This piece has sparkle and gets noticed. It has the right amount of weight (not flimsy). Perfect for my needs,
The ring was very small. Did not look like the picture in your ad. Very deceiving.
The poodle pendant is really pretty. However, the chain is awful. It's almost impossible to open the clasp. I'll have to buy a different one to be able to wear it.
Beautiful earrings!
If you're looking for a lot of flash, you'll need a larger pair.
Excellent for everyday wear. They are lightweight and very comfortable. I love them and wished that I had purchased sooner!
Good experience. Ordering was easy, my granddaughter absolutely loved them and I was very impressed with them also.
I took a star away because of lack of confirmation or shipping email. But shipping was quick and I love the quality of the necklaces!
The earrings are beautiful but even larger than described. I am waiting for the recipient to let me know if they are too big for her. I have been very pleased with all other purchases.
I ordered a necklace and earrings for my wife for Valentine's Day. The website advertised that I could get it by Valentine's Day. I ordered on Sunday, Feb. 8. I received a shipping confirmation on Monday, Feb. 9 that my order was shipped by UPS 2nd Day Air. I received a delivery notice from UPS that my order would be delivered on Wed., Feb 10. Wednesday went by and no order. I emailed UPS and Ross-Simons asking about my order. UPS sent a new delivery date of Monday, Feb. 17. *, your Customer Service Specialist, sent an email stating: "It seems there was some sort of delay with the shipment through UPS. We apologize for the inconvenience." That was the only explanation I received. I did receive my order on Sat. Feb. 15 but what happened to delivery by Valentine's Day which is Feb. 14th? I will not do business with you again.
*Information redacted by admin
We regret the delay with the order. It is important to us that all of our customers receive their orders in a timely manner, and we will work with all customers until the order is delivered. Although the package was shipped out from us in a timely manner, to be delivered by Valentine's Day, the severe weather throughout the country at that time caused delivery delays. We appreciate your patience. Private message sent.
I ordered a day or two before Valentine's Day and magically, it was at my door like the next evening.
The pendant is quite small compared to the fit on the model in the pictures. Keeping because it is still quite cute for everyday.
This ring was a gift for my partner. It arrived very promptly and was exactly as described in the brochure. She very much appreciates it.
Everything was great and the call with customer service was smooth
Product as advertised,Cz stone looks like genuine diamond. Lovely 14ct gold 3crt earrings studs. Thank you. Fast shipping as promoted.
The earrings were a gift to my wife; she loves them. On my Order Confirmation it stated delivery requires a signature (with tax was over $1500.) I was happy to see the Signature required.
However, UPS just dropped off the little box out at the front entry area and went on; when my wife came home she found the box out front. Luckily the guy placing advertising hangers on doors had been by earlier than the delivery.
When I complained online, the rep from RS responded and said delivery signature WAS NOT REQUIRED. I told him it said it was on my order confirmation! He blew me off like I was stupid. Luckily I have kept the order confirmation and even printed it out in case of PC issues. I am very unhappy to say the least!
We regret that the shipper did not request a signature on the order. Typically, orders that are this size do require a signature. We ship out our packages insured and of course would investigate if something went wrong. We do not block emails. Private message sent.
My friend of over 50 years has an upcoming birthday. We often joke that when we buy gifts for birthdays and Christmas, we often buy one for the celebrant and one for the giver. I did this once again. The bracelets are delicate, but of beautiful craftmanship. I know she will love her bracelet as much as I do!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We want all of our customers to love their pieces, and when they don't we offer 30-day returns or exchanges. We see that you have completed the exchange process, and we hope you love the new piece!