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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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Pennsylvania
1 review
0 helpful votes
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Easy to order and quick delivery. Would order from them again.

Date of experience: February 28, 2025
South Carolina
1 review
0 helpful votes
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Perfect!
March 10, 2025

Love your stuff. Still looking fir that giant, emerald cut white topaz pendant.

Date of experience: March 10, 2025
New York
2 reviews
0 helpful votes
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Returned
March 10, 2025

I have purchased around six items and have not been disappointed. This item was not what I expected for such an expensive purchased. I return the item and my usps tracking said you received the package in your P.O. Box on March 8th.

Date of experience: March 10, 2025
Missouri
1 review
0 helpful votes
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Beautiful Earrings
March 10, 2025

I bought the earrings to go with a bracelet I bought earlier from Ross-Simons. They are beautiful and arrived packaged very. They even included tarnish-preventing strips to keep them looking great.

Date of experience: February 28, 2025
New Jersey
2 reviews
0 helpful votes
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I am a repeat customer
March 10, 2025

I generally like the products at R+S. In recent years the prices have risen significantly for high-quality pieces on the website but in general the rings are still nice.

Date of experience: February 28, 2025
Indiana
1 review
0 helpful votes
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It was okay The rep helped me pick out a different item waiting for it to be shipped back to me

Date of experience: February 28, 2025
Washington
1 review
0 helpful votes
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If you want black garnets, buy here!
March 10, 2025
Updated review

The best thing about purchasing gemstones that are not actually real, is that the color is dead on! Yes, the price is far below what you would pay for natural stones too, but you always know the earrings will exactly match the necklace & the stones will not have a variation from say, the picture on the website. Your Garnet will be Red- or it should be. The ones I bought came in so dark, they appeared Black. So I returned them. At my expense. I won't be buying from Ross-Simons again. When they sell you something that is this bad, they should at least pay for the return.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 28, 2025
Barbara J. — Ross-Simons Rep
11 months ago

We understand it can be challenging to depict color online, for many reasons, such as variations in screen resolutions, as well as the light source that the piece is subject to. The red garnet is genuine, but it is a very deep red, as shown in the photo. We always want our customers to love their pieces, but if they don't we offer a 30-day money back guarantee. While we do ship all of our jewelry on a free standard shipping, returns can be shipped back for a nominal $4.95, which will be deducted from the return. Customers who join our VIP Club do receive free returns on all their jewelry for one year, in addition to many other benefits. Private message sent.


Think I should have been able to use credit card in...
December 10, 2024
Previous review

Think I should have been able to use credit card in my wallet.

Date of experience: November 30, 2024
Missouri
1 review
0 helpful votes
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Gorgeous Earrings
March 10, 2025

I purchased these to go with a custom made pendant. They pair beautifully. Great quality. Rubies are clear and a nice color.

Date of experience: February 28, 2025
California
1 review
0 helpful votes
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Beautiful color, loose stones
March 10, 2025

I ordered a simulated emerald eternity band. It's beautiful. Fits perfectly. However, the first day I wore it one of the stones fell out. Thankfully, I found it and used needle-nose pliers to tighten the prongs around it. The ring was inexpensive but I still expected it hold up.

Date of experience: February 28, 2025
Tennessee
1 review
0 helpful votes
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The website is easy to navigate. The jewelry is beautiful! I am so pleased with everything I ordered. The process was easy and shipping was fast.

Date of experience: April 3, 2025
Rhode Island
1 review
0 helpful votes
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Satisfaction
March 10, 2025

I placed my order and the items came in 2 packages. I received notificationa and updates about their arrivals.

Date of experience: February 28, 2025
Japan
1 review
0 helpful votes
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Super fast delivery
March 10, 2025

The earrings arrived super fast and they were exactly like the ones pictured. Perfect match for the ring my wife got in November.

Date of experience: February 28, 2025
Maryland
1 review
0 helpful votes
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Nice item
March 10, 2025

Bracelet is as it appears in the photo. Nice item. Contacted customer service who was polite but unable to help

Date of experience: February 28, 2025
Massachusetts
1 review
0 helpful votes
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Beautiful CZ band
March 9, 2025

Order and delivery were flawless
Ring is absolutely beautiful, I just did not realize the stones went completely around thus making my pinky and middle finger feel irritated and constricted otherwise a perfect 10 for me!

Date of experience: February 27, 2025
New York
1 review
0 helpful votes
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I love my heart band ring!
March 9, 2025

This ring is very sweet and I wear it everyday! It fits well and is appropriate for daily wearing.

Date of experience: February 27, 2025
Georgia
1 review
0 helpful votes
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Mediocre
March 9, 2025

The earrings were ok. The clover bracelet I paid about $150 was really teeny as far as the bracelet itself, not the length.

Date of experience: February 27, 2025
Texas
1 review
0 helpful votes
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Very pleased.
March 9, 2025

Easy check-out. That's nice!
They looked small in the box, but once on, were perfect for me. Am wearing them now; easy to wear all day. (Be sure to see the earrings on the model, for size.)

Date of experience: March 10, 2025
Arizona
1 review
0 helpful votes
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Wonderful shopping experience!
March 9, 2025

Always a pleasure as it is so easy. The website has good pictures and the article are exactly as described.

Date of experience: March 9, 2025
North Carolina
1 review
1 helpful vote
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Unhappy customer
March 9, 2025

I've shopped with Ross- simons before and had a good experience. This time, however I can not say the same. The delivery timeframe was horrible, customer service was not the best and when I received the item, it was not what I wanted or expected. The gold was EXTREMELY yellow. I called to get a return label, after my being able to download it for myself, and found out I have to pay to return the item and shipping cost will be deducted as well. I considered keeping the bracelet, but after the less than pleasurable experience, I've decided to return it. Not sure if I'll shop with RS again!

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 27, 2025
Barbara J. — Ross-Simons Rep
11 months ago

We regret you were not happy with your service for order # I9187096. We show this order was placed on Monday 2/17/25 and shipped the next day Tuesday 2/18/25 and delivered on Tuesday 2/25/25 within 5 business days from ship date. UPS does show there was a 1 day delay due to severe weather while in transit that was beyond our control.
We do know things can look and feel different upon receipt and offer our 30-day return policy. The label provided has a postage fee of $4.95 or you ship it back another way at your expense. We also offer our VIP membership which includes free return labels for members. Private message sent.

Ohio
1 review
1 helpful vote
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Absolutely OBSESSED
March 9, 2025

Easy! Beautiful jewelery — I purchased the most perfect gold ring with both of my October birthstone's. It's been something I've wanted for awhile, but I never found anything I loved & thought was worth the money until I came across Ross-Simons!

Date of experience: March 10, 2025