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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Ruby ring for less than $100. Very simple, used exchange gift certificate. Thanks.
I love Ross Simons but the last few items I purchased I liked better in the pictures than the items in person. I understand the pictures need to show the detail but the actual items were so small I was disappointed. I guess I am naive
I'm disappointed with the quality of the product. It's cheaply made. The clasp is so thin I don't think it will last long.
We always want our customers to love their pieces, and are saddened when they do not. Returns may be obtained online using our easy online return processing within 30-days of purchase.
I purchased diamond 14k gold studs and according to the picture shown of the model's earlobe they appeared to be the right size I was looking for. When they arrived you needed a magnifying glass to see them! I returned them the next day. Sales people were not very nice. Will not shop there again and will let my friends on facebook know.
We know representing size is difficult online, we do use our model to try and give the best reflection of the size possible. We also provide size information under product details. We offer a 30-day return policy if not completely satisfied with your purchase. Customer issue was resolved.
I paid an extra for express shipping. Item wasn't even shipped until the day it was supposed to have arrived.
We regret that your package did not arrive on time. It is important to us that all of our customers receive their orders in a timely manner. Private message sent.
I saw these earrings on the Today show and I scanned the QR code for the purchase. Easy peasy! I love my new earrings!
The product was not what I was expecting. The pictures in the website does not reflect what I got as well as the quality.
I have been buying from Ross-Simon's for years and usually know what to expect. The quality is usually always good for the price!
I have been shopping with Ross-Simon's for many years and that's because with them I know what I'm going to get!
My bracelet broke the 1st day I wore it. I have a office desk job so there was not rough activity or pulling on it. Very sad, poor quality
We regret the issue with the bracelet, this certainly isn't typical nor the experience we want for our customers. Please reach out to us directly at (800) 835-0919 to start the return process.
Lead time was longer than I liked but I absolutely love this ring!
Good so far. I had a similar ring made in Brasil but no longer have it and am excited to get this one!
The ring is poor quality and craftsmanship. Only $189 but still shouldn't have large solder joint. Looks like he feels cheap.
Ross and Simmons has jewlery for everyone and affordable prices. Some unusual designs you find anywhere'
Wish there was a pendant to match. Very nice ring and earrings, great quality. Nicely priced.
I wasn't comfortable ordering jewelry online at first, but I'll check this website first when purchasing my next gift.
The ordering process was super easy but the bracelet I ordered didn't last a month. I get that it's delicate but nothing crazy was done to cause the break. Wouldn't purchase again.
I love the pendant but was not thrilled with the chain choice for $98 on sale! Sterling silver is not expensive. Especially for chains.
Shipping was so fast. Customer service was great. Will order from them again. Quality of jewelry is great!
The ring is absolutely stunning! This is my first purchase and will be ordering jewelry in the future.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We understand it can be challenging to depict size online, that's why we try to include a picture of the piece shown to scale on the model as well as include the product dimensions in the Product Details section online. We are glad to learn that you have been happy with many of your other purchases, and hope you are able to find something else that you love. Thank you for being a valued customer.