On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This ring is excellent quality and perfect size! Love it :) Highly recommend!
Have always had great experiences with Ross-Simons! Love their products.
Very good quality and designs. I have several rings and earrings love them all.
The easy of ordering and checking out couldn't be easier. Even with ordering a piece that was engraved, it was simple
Beautiful ring but small like the other reviews said. The blue stone is pretty but much darker the the light blue shown in the pic
Great earrings. Great shipping and delivery. Overall terrific experience.
It seems a bit tight for my usual size. However, It's a perfect addition to my wedding band. The CZ's are beautiful and sparkle in the light.
The earring is so cute i just love it! Doesn't poke my head while sleeping.
Love the chain look and length, but must return. The clasp is microscopic and am unable to open/close
The return process is not straight forward. They turn it into an ordeal. It gives me pause before ordering anything again.
We regret the issue you are having trying to receive a return reference number for an exchange. You may exchange a piece for the same piece using our online return processing. We did reach out to you for more information, so we may assist. Private message sent.
Accurate picture and description of earrings on website. Beautiful earrings!
The earrings are beautiful but I couldn't get them on. Finally got one earring on, but couldn't get the other one on. Finally gave up, gave them to my daughter.
The huggie-hoop earrings are very petite, and we understand it may be challenging to get on at times. We are glad that you thought they were beautiful and hope that your daughter will enjoy them for many years!
Thank you for a fine product had a great experience with Ross i would recommend thier product to Anyone looking to get something for a loved one or a beginning relationship
It was a really easy for my wife to find the perfect set and the delivery came in less then a week.
Though the item is "cute" the quality is greatly lacking. The airplane design is a very thin "stamped" sheet of gold and has sharp edges. The gold bracelet is extremely fine - not so much delicate, but approaches being unwearable honestly. Pretty, but not well made. Definitely not worth the price paid.
The delivery was quick. My necklace was packaged with care.
Ross Simon makes it extremely easy to order from their site. I love their emails announcing sales
Easy to order Good selections and value
Your new web site is very difficult to navigate through. It gets rather frustrating
Too try and find something through your search engine, the one that you had before this one was easy breezy
Our goal is a smooth checkout experience; we appreciate your persistence in placing your order. Please always give us as much detail as possible so our team can work to fix any issues. How are you shopping? Desktop, Tablet, or Cell Phone. What browser are you on? If you get an error code, please scroll to the bottom of the page and share the SR# with us. The more we know, the more we can make the experience better for all. Private message sent.
Your order process and prompt fulfillment were exceptional..
We see you have a coupon for $50 off an order of $150+. Since the order did not meet the minimum threshold, it could not be applied. The coupon expires 05/31/2025, so you have time to use it!
I didn't get to use my $50 that was supposed to come with my first order
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier.