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Ross-SimonsReviews 14,649

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,170
This company responds to reviews on average within 3 days

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New York
1 review
0 helpful votes
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Perfect
March 24, 2025

Beautiful classic looking earrings. Was exactly what I was looking for. Was pleasantly surprised on the quality.

Date of experience: March 14, 2025
Colorado
1 review
0 helpful votes
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Very nice bracelet
March 24, 2025

It is just exactly like the photos online. I was hoping it would meet my expectations, and it does! Also, it arrived 2 days sooner than I thought it would. I recommend Ross-Simons!

Date of experience: March 14, 2025
Illinois
1 review
0 helpful votes
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Quick service.
March 24, 2025

Earrings were nice but much smaller than I expected. Service was quick.

Date of experience: March 14, 2025
Florida
1 review
0 helpful votes
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Ring Gift
March 24, 2025
Updated review

Great company from ordering to delivering. The process was easy, and the merchandise was worth every penny.

Date of experience: March 14, 2025

Have purchased several items from your company and...
November 16, 2024
Previous review

Have purchased several items from your company and have been pleased with every item.

Date of experience: November 6, 2024
Illinois
1 review
0 helpful votes
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Gorgeous Ring
March 24, 2025

The ring arrived quickly and is so pretty! The diamonds are very clear and shiny.

Date of experience: March 14, 2025
Florida
1 review
0 helpful votes
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Excellent
March 24, 2025

Excellent I really like my new ring! Beautiful stone color and nice setting

Date of experience: March 14, 2025
Massachusetts
1 review
0 helpful votes
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Sapphire stud earings
March 24, 2025

They look exactly like the photo and I love them. Just the right size! I was surprised how fast they were delivered too.

Date of experience: March 14, 2025
Michigan
1 review
0 helpful votes
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Very happy!
March 24, 2025

I purchased byzantine earrings. So happy they are beautiful, and exactly as described. I am also impressed with how fast they arrived.

Date of experience: March 14, 2025
California
1 review
0 helpful votes
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CZ Earrings
March 23, 2025

To tell you the truth the earrings look much better in your ad than they do in person.

Date of experience: March 13, 2025
California
1 review
0 helpful votes
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Gold necklace
March 23, 2025

Easy to order and arrived in just a few days.Beautiful necklace and a reasonable price

Date of experience: March 13, 2025
California
1 review
0 helpful votes
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Kind of easy return
March 23, 2025

The return process is a bit confusing. I had to return the item and then call customer service to exchange the size. The woman I talked to was very helpful. The exchange was completed quickly. I am very happy with my purchase!

Date of experience: March 24, 2025
Texas
1 review
0 helpful votes
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Disappointed
March 23, 2025

The hoops looked cheap and were smaller than expected. I returned these earrings as a result.

Date of experience: March 13, 2025
New York
1 review
0 helpful votes
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I received my order very promptly and was very pleased with it.

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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Beautiful items, Not to mention fabulous prices, Also a excellent variety of choices

Date of experience: March 3, 2025
Wisconsin
1 review
0 helpful votes
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Ross-Simons makes it easy to make online purchases for products that are in many price ranges.

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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Title says it all. I put in the code for my $25 off of next purchase and did not get it. I will not buy any more.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 13, 2025
Barbara J. — Ross-Simons Rep
11 months ago

We regret your coupon code was not applied your new order # I9210304. The code would need to be entered on the payment page under gift certificate # during checkout. We have applied the coupon and issued a $25.00 refund. The refund will reflect on your account within 5 days, depending on your bank. Private message sent.

Florida
1 review
0 helpful votes
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Disappointed
March 23, 2025

I have bought many lovely items from RS in the past and I have really enjoyed them. Having said that, I returned the last 2 orders. They were not what I expected and the last order was flawed. The earrings were so pretty in the ad, but I was very disappointed with the pair I received. I probably won't be ordering in the future.

Date of experience: March 14, 2025
Nevada
1 review
0 helpful votes
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Greek key bangle
March 23, 2025

I love Ross-Simons jewelry
Great selection.prices and customer service.

Date of experience: March 13, 2025
Texas
1 review
0 helpful votes
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Less glamorous than expected

Wish I had taken advantage of $50 coupon after Christmas order but missed deadline, I guess.

Date of experience: March 13, 2025
Pennsylvania
1 review
0 helpful votes
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Disappointed
March 23, 2025

While the service is and always has been outstanding the quality of this particular item is not what it used to be. I was trying to match pieces I bought several years ago and they are nothing alike. I had to send them back and that's a first for me!

Date of experience: March 13, 2025