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Ross-SimonsReviews 14,648

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
This company responds to reviews on average within 3 days

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73,864 reviews

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South Carolina
1 review
0 helpful votes
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Very satisfied with product quality and quick delivery!

Date of experience: April 3, 2025
Illinois
1 review
0 helpful votes
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CZ necklace
April 13, 2025

Good quality and price. Looking forward to wearing it at my daughter's wedding

Date of experience: April 3, 2025
California
1 review
0 helpful votes
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Beautiful earrings
April 13, 2025

I love these earrings, very happy with them. Delivery was very quick, condition of the item was excellent. I always have a great experience with this seller. Thanks a lot!

Date of experience: April 3, 2025
Pennsylvania
1 review
0 helpful votes
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Beautiful
April 13, 2025

Absolutely beautiful! I love the blue diamonds! Will purchase more beautiful items!

Date of experience: April 3, 2025
Texas
2 reviews
0 helpful votes
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Great birthday gift!
April 13, 2025

I was amazed how well designed the earrings are made and as well the clarity of the diamonds. My wife fell in love with them when she saw them

Date of experience: April 1, 2025
Washington
1 review
0 helpful votes
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Pretty but very pale.
April 13, 2025

The earring are very pretty with much sparkle and appear as good quality. They are a very very pale blue and in most lighting conditions almost look clear. I was hoping for a more definite pale aqua color. However we are pleased enough to keep them and go ahead with giving them as a gift.

Date of experience: April 3, 2025
Vermont
1 review
0 helpful votes
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Smaller in real life
April 13, 2025

The products were not as pictured on line. I still had to pay to return them in the store

Date of experience: April 3, 2025
Maryland
1 review
0 helpful votes
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18k Pearl Necklace
April 13, 2025

This is a delicate but high quality product. It came in a beautiful box, and I was delighted since it is a gift for a relative. The price is reasonable and affordable.

Date of experience: April 3, 2025
Georgia
1 review
0 helpful votes
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Bracelets are great!
April 12, 2025

Different types (rope, link, herringbone, etc) make an eyecatching layered look! Friends are shocked to know they are not "real" gold!:-)

Date of experience: April 2, 2025
Kansas
1 review
0 helpful votes
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Not my ring size
April 12, 2025
Updated review

Liked the necklace but I have worn the same ring size my entire life and this ring is tight. Gave it away no time to deal with it. Lesson learned don't order rings or shoes for that matter online

Date of experience: April 2, 2025
Barbara J. — Ross-Simons Rep
10 months ago

We always hope that you love the item you receive, but we know things can look and feel different in person, so we offer 30-day returns to make shopping from home easier.


Hopefully it is a quality piece
January 9, 2025
Previous review

Hopefully it is a quality piece

Date of experience: December 30, 2024
Minnesota
2 reviews
1 helpful vote
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Beautiful
April 12, 2025

I bought the necklace to give to my future daughter in law on her wedding day. It's beautiful and dainty. I love it. Can't wait to give it to her!

Date of experience: April 2, 2025
Tennessee
1 review
0 helpful votes
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Sapphire and Pearl Ring
April 12, 2025

Easy ordering, and my ring is beautiful! I get so many compliments!

Date of experience: April 2, 2025
Connecticut
1 review
1 helpful vote
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Necklace
April 12, 2025

Loved my necklace! Very dainty and elegant.
Perfect for the chain I wear everyday.

Date of experience: April 2, 2025
Illinois
1 review
0 helpful votes
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I almost ordered this item from a differenf websife for a lot less. I became suspicious and did a google search of the company. Turns out they are scammers. So glad I ordered directly from R. S. I love the pendant, as I expected the chain is way to short. I replaced it with a solid 14k chain. I wish I could have bought the pendant separately.

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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I thought the cross pendant would be a little bigger and thicker.

Date of experience: April 2, 2025
Illinois
1 review
0 helpful votes
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Good Customer Service
April 12, 2025

Good experience, but the item was not exactly what I expected so I returned it. I generally like heavier gram weight gold pieces.

I am looking for a 14k/18k white gold mesh bracelet or a 14k white gold bangle

Date of experience: April 2, 2025
Florida
2 reviews
0 helpful votes
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Do not like the product
April 12, 2025
Updated review

I wish to return item. Did not like the earrings. Please advise

Date of experience: April 2, 2025

Website is difficult to use
October 23, 2024
Previous review

Website is difficult to use

Date of experience: October 13, 2024
Virginia
1 review
0 helpful votes
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Quality issue
April 12, 2025

We received our package Monday. Today (Wednesday) we noticed a stone has already fallen out of one of the rings.

It has only been 2 days and my wife takes careful precautions to ensure her rings don't get damaged.

I have the warranty. Please advise me on how to rectify this issue.

Date of experience: April 2, 2025
Florida
1 review
0 helpful votes
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Beautiful Hoops!
April 12, 2025

Perfect everyday gold hoops. Lightweight and no issues with sensitive ears.

Date of experience: April 2, 2025
Arkansas
1 review
0 helpful votes
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I deserve them.
April 12, 2025

I purchase beautiful 14k or 18k white and/or yellow gold jewelry for myself and as gifts. Not only do I enjoy wearing fine things, but also I think that gold is a good investment.

Date of experience: April 2, 2025