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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Love love your jewelry. I'm always satisfied with the quality.
The experience was excellent. The people on the telephone were very helpful.
The customer service representee was extremely helpful. Thank you for this.
Love the way your website, easy to navigate and beautiful pics and prices!
From ordering to delivering, everything went smoothly.
Ordering and shipping were easy. Quality was disappointing.
Ross and Simon online ordering is very easy and smooth like butter. You search the site for what you want and add it to your basket. You check the item out and pay for ur and ur arrives within a week! I've been a customer for decades!
Good to share jewelry photo and text with person for which the gift is intended. And for myself, good to try new things.
As per my title, one of the diamond studs broke upon the second day of wearing - the head snapped and that was it. I'm extremely upset by that because I chose that one over the bezel set and now I don't have two earrings to wear.
We regret the issue with the flat back stud earring; this isn't typical nor the experience we want for our customers. One of our customer service representatives has reached out to assist.
I would like to see if there is a larger size gemstone
I had no contact with costumer service. Placed my order and it arrived as it was supposed to on time and very good condition.
I've lost track of how long I have been buying from Ross-Simons: My wife and giftees have always loved everything purchased. The jewelry is of high quality and value. Keep up the great work.
The stones in the pendant are a vibrant color and the size of the pendant is perfect. I did change to a longer chain
Shopping experience was great, just wasn't exactly what I wanted so I sent it back.
Found the perfect gold chain necklace! The Ross-Simons website made it easy to search for the specific item I wanted. The necklace was delivered quickly and the packaging was very nice. A wonderful shopping experience overall, and I love my new jewelry!
Searched, found and bought, it was an easy process. The packaging of the product added value.
I have purchased several pieces of jewelry for my wife. Each purchase has been made successfully and the quality of the items have been excellent. Never had a problem with R&S.
Found what I was looking for and the rest was quick and efficient. Thanks R&S
My cross bracelet was received quicker than I expected. It is a good quality; however, I expected it to be a little larger. Packaging was excellent.
As ALWAYS... your service was impeccable! Nice to know the are still businesses that thrive on CUSTOMER service! Many Thanks
Been shopping here for YEARS! ALWAYS a n easy pleasant experience! Thanks Ross-Simons!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re glad to hear the ordering and shipping process went smoothly, but we’re sorry the quality didn’t meet your expectations. All of our pieces are crafted using precious metals and our goal is to provide unique, quality items at a great price point. As always, we want you to be satisfied and are happy to accept items back for a full refund within 30-days of purchase.