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Ross-SimonsReviews 14,648

4.0

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
How would you rate Ross-Simons?
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
This company responds to reviews on average within 3 days

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73,864 reviews

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New York
1 review
0 helpful votes
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The ring was beautiful and just as shown and described! It was a gift, and a major hit!

Date of experience: April 27, 2025
Tennessee
1 review
0 helpful votes
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Never a problem
May 11, 2025
Updated review

I have bought several items from R & S and have never had a problem with any of them. Every one was exactly what I expected, easy to order and arrived on time. Will definitely buy from them again and recommend to friends.

Date of experience: May 1, 2025

Very easy to order and add personalization
April 17, 2025
Previous review

Very easy to order and add personalization. Only problem I had was typing my own information... one day I will learn to type.

Date of experience: April 7, 2025
Massachusetts
1 review
0 helpful votes
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Lovely birthday gift
May 11, 2025

Item arrived in time for a birthday gift. Beautiful earrings.

Date of experience: May 1, 2025
Arkansas
1 review
0 helpful votes
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Beautiful jewelry box
May 11, 2025

I began the tradition of ordering a ballerina jewelry box from Ross and Simmons about 15 years ago for each one of my beautiful granddaughters. I am blessed in my family to continue to have more grandchildren so the tradition continues… In August another one is due and I'm sure I will be buying another one soon.

Date of experience: May 1, 2025
Maryland
1 review
0 helpful votes
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Bracklet
May 11, 2025

Very please with both of them. They are beautiful and true to size.

Date of experience: May 1, 2025
New York
2 reviews
0 helpful votes
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So so
May 11, 2025

I have purchased jewelry from You before and always very happy with the merchandise. But this pair of eaerrings were disappointing.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 1, 2025
Barbara J. — Ross-Simons Rep
9 months ago

We regret that you were not pleased with the earrings. The emeralds in this pair are opaque, and in a more natural state. You will see characteristics that occur naturally as it does not have the surface polish of a finished, high-polished stone that would increase the price greatly. Private message sent.

Georgia
1 review
0 helpful votes
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Very frustrating delivery process via USPS. Please see the above as I have listed the delivery route that went from Georgia, to Florida and then back to Georgia? I Just found it frustrating.

Date of experience: April 12, 2025
Pennsylvania
1 review
0 helpful votes
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THINKING I RECEIVED A RETURN...
May 11, 2025

When i received my earrings, one was wrapped and in the pouch, one was unwrapped but still in the pouch that fell out into the box when i picked the pouch up. This semi loose earring also had a looser hinge and a slightly bent wire. I bought these for my everyday earrings, and they took me forever to get on. I was told to return but i'll take my chances. They are pretty for the price, but i think they need to carefully inspect items before they go out.

Date of experience: May 1, 2025
Michigan
1 review
0 helpful votes
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Great Store
May 11, 2025

Very easy to shop, prices are good and returns are easy if necessary.

Date of experience: May 1, 2025
Tennessee
1 review
0 helpful votes
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Birthday Surprise!
May 11, 2025
Updated review

It was fast and easy! The selection was amazing and I found just what I wanted for our Granddaughter!

Date of experience: May 1, 2025

I was searching for a great gift for my Granddaughter...
April 2, 2025
Previous review

I was searching for a great gift for my Granddaughter for her 18th Birthday and found the perfect ring! Great picture of the ring,I think she will Love it!

Date of experience: March 23, 2025
New Jersey
1 review
1 helpful vote
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New Purchase
May 11, 2025
Updated review

I love this pendant and was eyeing it for a while. Once it went on sale, I got it and enjoy wearing it.

Date of experience: May 1, 2025

Good experience
April 25, 2025
Previous review

Good experience

Date of experience: April 15, 2025
Tennessee
1 review
1 helpful vote
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Beautiful
May 11, 2025
Updated review

I love the bracelet but was disappointed when one of the onyx stones fell out right after I started wearing the bracelet.

Date of experience: May 1, 2025

Beautiful bracelet
March 9, 2025
Previous review

Beautiful bracelet. I look forward to receiving it.

Date of experience: February 27, 2025
New Hampshire
1 review
0 helpful votes
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Very Happy
May 11, 2025

Both bracelets were as lovely as pictured,, very happy with purchase!

Date of experience: May 1, 2025
Illinois
1 review
0 helpful votes
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Beautiful little necklace
May 11, 2025

I bought 16" to wear with a charm and it is perfect. Smaller than I realized but holding up very well!

Date of experience: May 1, 2025
Georgia
1 review
0 helpful votes
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Beautiful necklace as described
May 11, 2025

The online experience is easy. Tracking is provided from the time my order was placed

Date of experience: April 23, 2025
Pennsylvania
2 reviews
0 helpful votes
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Needs a larger clasp
May 11, 2025
Updated review

Love the chain and packaging. Would like a larger, easier clasp.

Date of experience: May 1, 2025

Nice website
April 30, 2025
Previous review

Nice website. Easy to navigate to find exactly what you want.

Date of experience: April 20, 2025
Florida
2 reviews
4 helpful votes
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Pretty but simple
May 11, 2025

Great I am not writing a book on this keep this simple it's only jewelry. I like it. Things like keeps me from filling out these questions.

Date of experience: May 1, 2025
Idaho
1 review
0 helpful votes
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Easy ordering
May 10, 2025

The online ordering was easy and delivery of my item was quick. The gift box and packaging were also top notch.

Date of experience: April 30, 2025
Florida
1 review
0 helpful votes
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Awesome Website
May 10, 2025
Updated review

I enjoy my time on the site because it's so well laid out. Interesting new items. All price points.

Date of experience: April 30, 2025

I lost my wedding ring in the garden
February 16, 2025
Previous review

I lost my wedding ring in the garden. I looked at 1000's of rings on line and then I found this! Excellent price point. Beautiful ring. Easy website.

Date of experience: February 6, 2025
California
1 review
0 helpful votes
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Well made jewelry
May 10, 2025

Good variety of well crafted jewelry at affordable prices. Very good packing and timely delivery. Would definitely be shopping from Ross Simmons again

Date of experience: April 30, 2025