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Ross-SimonsReviews 14,648

3.8

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
This company responds to reviews on average within 3 days

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73,864 reviews

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Florida
1 review
0 helpful votes
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Easy
May 14, 2025
Updated review

Very easy order process. Shipping prompt would use Ross Simons again

Date of experience: May 4, 2025

Very uncomplicated
May 4, 2025
Previous review

Very uncomplicated

Date of experience: April 24, 2025
California
1 review
0 helpful votes
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It was a good experience buying the product I would do it again

Date of experience: May 4, 2025
Pennsylvania
2 reviews
0 helpful votes
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This Is The Place To Shop For Jewelry
May 14, 2025
Updated review

I have been buying from Ross-Simons for years. I have always loved everything that I have ever bought. Quality is excellent and delivery is quick. I like that I can shop online and be confident that I will receive quality products at affordable prices. I highly recommend everyone take a look!

Date of experience: May 4, 2025

Easy and quick, as usual
May 3, 2025
Previous review

Easy and quick, as usual. Love shopping here--never disappoints!

Date of experience: April 23, 2025
Texas
1 review
0 helpful votes
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Beautiful ring
May 13, 2025

It's a gorgeous ring but the cut on the gem was definitely a bit off on the edges. Also anyone wanting a shiny ruby must be warned as this one is definitely a well made ring but with a more opaque ruby.

Date of experience: May 3, 2025
New York
1 review
0 helpful votes
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Magnetic clasp
May 13, 2025

I like the size, does not add bulk. Got the product right away

Date of experience: May 3, 2025
California
1 review
0 helpful votes
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Awesome
May 13, 2025
Updated review

My grandmother used to shop with you and I am carrying on the tradition and have really enjoyed the experience!

Date of experience: May 3, 2025

Your inventory is just too tempting!
May 3, 2025
Previous review

Your inventory is just too tempting!

Date of experience: April 23, 2025
Michigan
1 review
0 helpful votes
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Ring Size
May 13, 2025
Updated review

The ring measurement chart is not accurate so I have to send back the ring for a smaller one. The necklace is spectacular in all regards, There are various stones of many colors and graduated sizes. I have received compliments already.

Date of experience: May 3, 2025

Excellent website with gorgeous pictures which also...
April 12, 2025
Previous review

Excellent website with gorgeous pictures which also lead you to other choices. The search option sent me directly to the item I wanted from the catalog. Descriptions were clearly obvious. Good work!

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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Love this ring already
May 13, 2025
Updated review

Not the first pics of jewelry I've purchased nor will it the last. Good quality and if needed- good customer service as well

Date of experience: May 3, 2025

Easy to order
May 3, 2025
Previous review

Easy to order

Date of experience: April 23, 2025
Michigan
1 review
0 helpful votes
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First time buyer. The purchase was fine. The packaging could have been better as it was a gift. Giving a gift in a small plastic bag makes the costly gift looks cheap.

Date of experience: May 3, 2025
Virginia
1 review
1 helpful vote
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Great Experience
May 13, 2025
Updated review

Love the variety this jeweler has to offer. From simple inexpensive items to elaborate high end jewelry. I've been shopping with Ross-Simons for several years for myself and gifts and plan on continuing.

Date of experience: May 8, 2025

Clear description, easy to order and review!
May 7, 2025
Previous review

Clear description, easy to order and review! I've ordered from Ross-Simons before and always been no problems!

Date of experience: April 27, 2025
Florida
1 review
0 helpful votes
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Great quality.
May 13, 2025

Very good experience. Will order again in the future. Delivery was unbelievably quick.

Date of experience: May 3, 2025
New York
1 review
0 helpful votes
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Happy Shopper
May 13, 2025

It was easy to navigate the site and make my purchase. Lots of nice pieces to choose from.

Date of experience: May 3, 2025
South Carolina
1 review
1 helpful vote
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Onyx earrings
May 13, 2025
Updated review

I have ordered many things from you. These earrings are as beautiful on as in the ad.

Date of experience: May 3, 2025

Have gotten many pieces from you
May 2, 2025
Previous review

Have gotten many pieces from you. All good quality.

Date of experience: April 22, 2025
Texas
2 reviews
0 helpful votes
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Affordable jewelry
May 13, 2025
Updated review

The jewelry from Ross-Simmons is beautiful as well as durable!

Date of experience: May 3, 2025

Your jewelry is beautiful!
May 2, 2025
Previous review

Your jewelry is beautiful!

Date of experience: April 22, 2025
California
1 review
0 helpful votes
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It was a tiny bracelet
May 12, 2025

Was a cute bracelet very dainty neat to wear just tiny enough when mixed with other bracelet accesories

Date of experience: May 2, 2025
Florida
1 review
1 helpful vote
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Wrong card used
May 12, 2025
Updated review

I selected one of my saved FOP... you used a different one. I called to try to fix the error and operator said it was too late. Item wax already in the warehouse, and ready for shipping, and just to send it back when I got it. I refused package, and post office sent it back to me anyway! Grrrrr... so frustrating.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 2, 2025
Barbara J. — Ross-Simons Rep
9 months ago

We are unable to see any card information that may be saved in your online account. That information is visible only to you. We are only able to process a card that was selected by you and sent to the processor for authorization. We have a very quick turnaround time, once an order is processed and packed it is unable to be modified or cancelled. We always want you to be happy with your pieces, and you may request a return reference number through our easy online return processing, should you decide not to keep the piece. Private message sent.


Most items are gorgeous
July 17, 2024
Previous review

Most items are gorgeous. When they aren't... they make returns easy!

Date of experience: July 7, 2024
North Carolina
1 review
0 helpful votes
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Loved the earring backs.
May 12, 2025

Jewelry is always great quality and service is prompt and professional.

Date of experience: May 2, 2025
Maine
1 review
0 helpful votes
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Great experience
May 12, 2025

Everything was great from searching to purchasing to delivery and quality

Date of experience: May 2, 2025
New Jersey
1 review
0 helpful votes
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I love everything I have ever purchased from RS
May 12, 2025
Updated review

I am always pleased with my orders. I love their 14kt gold box and rope chains. Love the sterling silver. Shipping is always speedy. What can I say? You keep selling beautiful pieces and you will have a life long customer!

Date of experience: May 2, 2025

Perfect heart
February 25, 2025
Previous review

Always a great experience with Ross. They are fast and the product looks like the picture. Very pretty garnet heart ring and true to size.

Date of experience: February 15, 2025
New York
1 review
1 helpful vote
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Beautiful necklace and fast shipping
May 12, 2025
Updated review

Beautiful jewelry, fast shipping! Nice packaging, lovely charms! It was all super nice!

Date of experience: May 2, 2025

Loved your selection
January 22, 2025
Previous review

Loved your selection

Date of experience: January 12, 2025