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Ross-SimonsReviews 14,648

3.8

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
This company responds to reviews on average within 3 days

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73,864 reviews

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Texas
1 review
0 helpful votes
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Love the pearl ring!
May 15, 2025
Updated review

We purchased a pearl ring for our graduating from college for our granddaughter. The ring was so pretty.

Date of experience: May 5, 2025

Ross Simon's has always a wonderful selection!
May 5, 2025
Previous review

Ross Simon's has always a wonderful selection!

Date of experience: April 25, 2025
Michigan
2 reviews
0 helpful votes
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I found the perfect set of necklace and earrings for my sons wedding by using specific requests on style, color and price range.

Date of experience: May 5, 2025
Virginia
1 review
0 helpful votes
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Cute and very sparkly!
May 15, 2025

Website is easy to shop from and descriptions are easy to read and demo the product very well.

Date of experience: May 10, 2025
Florida
1 review
0 helpful votes
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I have purchased many beautiful Items from the Ross-Simons Company. I have found this company to be very reputable, and their jewelry makes it so affordable for people with various price points. I am very happy with them. I wish them continued success with their jewelry business for many years to come.

Date of experience: May 5, 2025

I was very satisfied with my shopping experience today
May 5, 2025
Previous review

I was very satisfied with my shopping experience today. I had placed an Order for one 4-5mm Multicolored Cultured Pearl and Multi-Gem Torsade Necklace that I saw in Ross-Simons Catalog that I just received today. I have purchased many items from this Ross-Simons Co. They are a very reputable company to do business with, and their jewelry is of very excellent quality, and very affordable for people with varied price points. I wish them well for many years to come! Carol Urban Sebastian, FL.

Date of experience: April 25, 2025
New York
1 review
0 helpful votes
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Elegant piece
May 15, 2025

Easy to order. My necklace arrived quickly and looks lovely

Date of experience: May 5, 2025
California
1 review
0 helpful votes
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I love the necklace!
May 15, 2025

Ordering was easy and customer service is lovely! The necklace I ordered is beautiful! The ordering process is so easy!

Date of experience: May 5, 2025
Illinois
1 review
0 helpful votes
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Picked blue topaz
May 15, 2025

Picked blue topaz so I could wear them as a set. Ring is not blue topaz. Will be returning. The rest I'll keep.

Date of experience: May 5, 2025
Texas
1 review
0 helpful votes
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Would not buy again
May 15, 2025

Didn't contact customer service because they can't change the product. Just would not recommend anyone buy it.

Date of experience: May 5, 2025
Pennsylvania
1 review
0 helpful votes
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Good
May 15, 2025

Concerned with a loose clasp on one earring. I adjusted it slightly then it seemed tight. I just hope it doesn't break off.

Date of experience: May 5, 2025
District of Columbia
1 review
0 helpful votes
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Diamond Earrings
May 15, 2025

Good experience- large selection of products and especially earrings

Date of experience: May 5, 2025
South Carolina
1 review
0 helpful votes
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Good product
May 15, 2025

Good service. Please with everything I have nothing else to say.

Date of experience: May 5, 2025
Colorado
1 review
0 helpful votes
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Pendant
May 15, 2025
Updated review

I was able to find a nice gift and the delivery was well executed.

Date of experience: May 5, 2025

I appreciate the address checking during the order...
May 5, 2025
Previous review

I appreciate the address checking during the order process to make sure your carrier will recognize the address I selected.

Date of experience: April 25, 2025
California
1 review
0 helpful votes
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Disappointed
May 15, 2025

I received the ring on Monday April 28th I put it on to wear and after two hours I looked at the ring only to discover that the amethyst had fallen out and is lost. I recently had surgery so I can not do very much in the house except sit, so there is absolutely no way I hit my hand against anything to damage the ring. I am also very disappointed that the ring is not the lavender shown on the website but a deeper purple color.

Date of experience: May 5, 2025
Florida
1 review
0 helpful votes
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Disappointing, I'm waiting for the second piece I ordered to return both together.

Date of experience: May 5, 2025
Virginia
1 review
0 helpful votes
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Beautiful jewelry
May 15, 2025
Updated review

Waiting on my exchange to come! Once that happens I'll be able to give a better review but great quality and fair price!

Date of experience: May 5, 2025

Easy to order
May 5, 2025
Previous review

Easy to order

Date of experience: April 25, 2025
North Carolina
2 reviews
0 helpful votes
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Beautiful amethyst flower earrings!
May 15, 2025
Updated review

I love these beautiful and affordable amethyst earrings. Ross-Simon is a very reliable company with a large selection of quality and affordable beautiful jewelry. You can always find what you are looking for.

Date of experience: May 5, 2025

Very nice product selection
May 5, 2025
Previous review

Very nice product selection.

Date of experience: April 25, 2025
Louisiana
1 review
0 helpful votes
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Pretty but flimsy clasp
May 15, 2025

Customer service has been fine. I would buy from Ross Simons again

Date of experience: May 5, 2025
Ohio
1 review
0 helpful votes
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Nice earrings
May 15, 2025

The quality was nice. These are very small hoops. The color is lighter.

Date of experience: May 5, 2025
New York
1 review
0 helpful votes
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Special Promo issues
May 15, 2025

When I had a code in my text, it would not work when I went to buy what was in my cart. I wrote to customer service and their code didn't either/ both codes were for the $15 off over $100 spent. So I called the company and unfortunately one of the items I wanted - pearl necklace-(which was on sale) was no longer on sale for the lower price. The customer service person was of no help with trying to give me the right code and would not honor what was in my cart. I just decided not to order. Luckily, an email came where I could click through and the $15 was already in my cart as long as I bought over $100. I got the one item I wanted but not the pearl necklace…. I did get a pair of earrings.

Date of experience: April 21, 2025
New Jersey
1 review
0 helpful votes
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Beautiful
May 15, 2025

Received item very timely, and satisfied with merchandise

Date of experience: May 5, 2025