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Ross-SimonsReviews 14,648

3.8

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From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,529
shipping
51
quality
13,169
This company responds to reviews on average within 3 days

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73,864 reviews

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New York
1 review
0 helpful votes
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Ordering was made easy and delivery was on time. Although you should ship out products via ups or fed ex.

Date of experience: May 6, 2025
Missouri
1 review
0 helpful votes
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Smaller than it appears.
May 16, 2025

The ring is very nice but the amber tail is smaller than shown on the picture. It is still a nice ring and I will keep it.

Date of experience: May 6, 2025
Florida
1 review
0 helpful votes
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Always Satisfied
May 16, 2025

The necklaces are beautiful. I have purchased items from you before and have always been satisfied with your products.

Date of experience: May 6, 2025
Ohio
1 review
0 helpful votes
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Emerald ring
May 16, 2025

I did not know the necklace was beaded I thought they were stones

Date of experience: May 6, 2025
Georgia
1 review
0 helpful votes
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Love my purchase
May 16, 2025

Great service. My anklet is beautiful. My only complaint is way toooo many emails and text messages before and after receiving my jewelry.

Date of experience: May 6, 2025
New Jersey
1 review
0 helpful votes
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Pleased
May 16, 2025

Very pleased with online chat information rep. And the pendant.

Date of experience: May 6, 2025
Indiana
1 review
0 helpful votes
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Midwest Grandma
May 16, 2025
Updated review

I have been ordering from here for years and never a disappointment. Sometimes I order for myself, other times, it's for family. My two grandsons both ordered estate diamonds for their wives engagement rings and were not disappointed. Larger stones and unique settings.

Date of experience: May 6, 2025

Always a nice selection at a good price
May 6, 2025
Previous review

Always a nice selection at a good price

Date of experience: April 26, 2025
Florida
1 review
0 helpful votes
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Small but mighty
May 16, 2025
Updated review

Good. I like that I can return things with no hassle. I've used Ross Simon for years. The gold over silver does wear off if you use the piece a lot. Would rather have 14k.

Date of experience: May 6, 2025

It was fine
May 6, 2025
Previous review

It was fine.

Date of experience: April 26, 2025
New Jersey
2 reviews
0 helpful votes
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N/a
May 16, 2025

My niece picked out the pieces for college graduation gift from us. They are beautiful and I look forward to presenting them to her when she graduates this month.

Date of experience: May 6, 2025
Maryland
1 review
0 helpful votes
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Don't care for the "clasp".
May 16, 2025

The "draw clasp" is difficult to use. It would have been so much easier with a claw clasp. I may return it.

Date of experience: May 6, 2025
Pennsylvania
1 review
1 helpful vote
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No Happy
May 16, 2025
Updated review

I am not happy with the quality of this product it is not what I expected would like to return it

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 6, 2025
Barbara J. — Ross-Simons Rep
9 months ago

We regret that you were not happy with the necklace. We always want our customers to be 100% satisfied with their pieces and offer a 30-day money back guarantee. Returns can be obtained online, or by calling us at (800) 835-0919. Private message sent.


Fast and easy
May 5, 2025
Previous review

Fast and easy

Date of experience: April 25, 2025
Louisiana
1 review
0 helpful votes
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Birthday gift
May 16, 2025

Bought a ring from my wife. She was very happy. Easy company to work with.

Date of experience: May 6, 2025
Rhode Island
1 review
1 helpful vote
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The diamond appears to be fine, but the chain they put it on was not the one that was pictured. It wasn't even close. I really don't know what to do about this.

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 6, 2025
Barbara J. — Ross-Simons Rep
9 months ago

We regret the issue with the chain on the necklace. This should have come with a box-chain. We will have our inventory checked for accuracy. Private message sent.

Hawaii
1 review
0 helpful votes
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Misleading photos
May 16, 2025

Necklace and bracelet chains very fine and stones tiny. The sones are the size it says they are but the pics in catalog and on website make them look much better. I may return them. Very disappointed.

Date of experience: May 5, 2025
Nevada
1 review
0 helpful votes
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Beautiful and dainty
May 15, 2025
Updated review

I liked it so much I bought another one to stack. I have very small hands and this dainty ring is perfect.

Date of experience: May 5, 2025

Great company
November 27, 2024
Previous review

I have ordered from Ross-Simons for years—beautiful jewelry and prompt delivery

Date of experience: November 17, 2024
Georgia
1 review
0 helpful votes
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No Complaints,
May 15, 2025

Very pleased with what I remember. I was notnpayimg too much attention to details of my overall experience eitbRoss-Simons.

Date of experience: May 5, 2025
Nebraska
1 review
0 helpful votes
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Ring
May 15, 2025

It was very easy to order. I received my package in a timely manner.

Date of experience: May 5, 2025
District of Columbia
1 review
0 helpful votes
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Every piece has been beautiful and well crafted. Always fast shipping and great service.

Date of experience: May 5, 2025
Pennsylvania
1 review
0 helpful votes
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Carolyn
May 15, 2025

Loved the bracelet. Loved the quality. Loved the price! Will definitely shop again!

Date of experience: May 5, 2025
Massachusetts
1 review
0 helpful votes
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As advertised
May 15, 2025

Pieces are of good quality. Just as described. Happy with purchase.

Date of experience: May 5, 2025