On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Brilliant 2ct and 3ct stud earrings are residing nicely in my brides lovely ear lobes. Quality and color exceeded all expectations. Online ordering and delivery were flawless (pun intended)đ
Easy process and quick shipping. My daughter loved her bracelets, earrings and necklace. The quality was great. Would recommend and shop here again.
Just as describedâŚlovely! Exactly what I wanted to compliment a necklace that I purchased earlier.
I was underwhelmed. I was expecting the necklace to be heavier. It weighs about 2 ounces. I purchased this necklace to replace one I had that got ruined. It was really heavy. I thought it was solid silver but it was probably silver plated on brass. The silver came of on some beads when I used Tarnx to polish it. I was going to return this necklace as I felt it wasn't worth the money-but changed my mind as I would have to pay for the return and then end up with nothing.
Very disappointed, Gold band was very then and diamond was so small you could barely see it.
This is such a beautiful bracelet, I am ordering another one!
This ring is beautiful! More than I expected. It is bold, really stands out!
Received as my 46th wedding anniversary. Love it!
Very easy process and great customer service.
The earrings jackets are lovely to use for small stone stuffed earrings. They are quite sturdy, and arrived very quickly.
Jewelry arrived quickly and was exactly as pictured online. The jade ring and bracelet matched in color perfectly. The two boxes were mailed in a padded mailer, which would seem all right. However, the bracelet box was crushed at one end to the point that it could not be slid open. I finally had to cut it open. Had it been a gift I would have demanded an exchange. I keep my jewelry in their original boxes, but not this time. You can't control the package handling, but perhaps you can protect the items better.
Easy to order and easy to use coupon.
Great service and quality of purchase. I ordered the exact same pendant two years ago and lost it. I am so happy to be able to buy it again.
Your company is very prompt in delivering, I'm very pleased with the floating Opal necklace and earrings. Very beautiful workmanship.
Providing exceptional customer service is important to us and we are pleased to learn we were able to solve your issue in a timely fashion. Thank you for being a valued customer.
I'm ordering for my granddaughter graduation! Thank you for having what she wanted. Floating opals are hard to find.
My wife loved it! It was exactly what she was looking for! Always pleased with the service.
It's always easy to find beautiful pieces of jewelry in many styles. I appreciate that chains come in a variety of metals, lengths and color. I've also purchased a number of rings and have never been disappointed. It's a delight to come to your website and browse.
We are glad that you have been happy with your purchases and the value you have received.
We regret to learn that your experience the CZ Studs were not as expected. We take great pride in our quality and want every piece to feel special. We do see a return authorization was provided, and refunds are processed within 4 business days from receipt of the return. Private message sent.
As it was in my past purchases from you everything we have purchases have been exactly as described and my wife is pleased with the quality and the appearance. She has received many compliments on all your jewelry.
I received some very nice earrings, at a very good price with quick shipping. What more can a customer ask for?
Great service and product. Product was exactly as presented on website.
Did not expect these earrings to be so small. Ordered as a Mother's Day gift, received three days after, too late!
It is difficult to represent the size of jewelry on 2-dimensional screens. We include the dimensions of 3/8-inch width by 3/8-inch length under product details section of the product page and show our jewelry on a model and in the video for an estimation of size to try and assist our customers. The item may be returned within 30 days of delivery if, for any reason, you are not completely happy with your purchase. Online returns are simple to set up on our website.
Regarding shipping times, we do show the free economy shipping option was selected at checkout and not the Mother's Day shipping option offered at that time. As the Mother's Day shipping was not selected your order was shipped standard ground. Private message was sent.
- Sitejabberâs sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabberâs sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are thrilled to learn that you love the ring! We hope it is worn in good health and happiness for years to come. Happy Anniversary to you!