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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Easy shopping. BUT the points on the back of the CZ poke into my daughter's ears. I'm going to try ordering the 4ct CZ's and see if they do better. Thanks.
Charms are very nicely made and merchandise is of good quality
The earring (one) is great, but it's been a nightmare getting through the ordering process. I planned to buy myself a pair of 14k gold stud star earrings for Mothers Day and after looking around on-line, selected Ross-Simons. I put the pair into my shopping cart and checked out using Apple Pay. Only several days later, I realized the order was never placed so I went through the checkout process again. I went back to order them again and saw there was a Mother's Day sale, so I replaced my order and checked out again. Again, finding out several days later my order was never placed. Now, I realized that there was a secondary "Place Order" button on my phone's screen after scrolling through to the bottom that I needed to click. OK, so on the THIRD attempt, I placed the order for my star earrings. THEN, when I got the package in the mail, only ONE earring was in the package! What I thought was a Mother's Day sale, in fact was that I only purchased just one earring. So, now, I have to place a FOURTH order. And I'm paying double the shipping costs. Sorry, Ross-Simons, this was just too much work. I've ordered $1,000's of product through Apple Pay through on-line ordering and have never had this problem. Good luck!
The order form is terrible. This is my third time ordering. Every time I think its worked through ApplePay (which I use everyday on numerous products), I think it's ordered and wait several days until I see the item is still in my shopping cart. I missed the final Place Order button. Terrible ordering experience!
Disappointed the ring I received had no blue on the stones...
We regret to learn ring received was not as expected. Due to the naturally occurring characteristics of gemstones, each is unique and may exhibit color variations. We always hope you love the item you receive, but If for any reason you are not 100% satisfied with your purchase within 30-days of receipt, the piece can be returned. Returns are easy to set up online and our team can be reached at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback. Private message sent.
The website is easy to navigate. Great prices. Good quality.
It went as expected. Thank you. It went as expected. Thank you.
Pave ring is beautiful but I only wore it one time and a stone fell out. It happened with my previous purchase as well. I tried giving it another shot because it is a beautiful ring but the same thing happened.
Ordering from R-S I've never had a problem. Order received on time and jewelry is always great quality.
Always beautiful jewelry at Ross Simons! I love it when there is a sale. Thanks!
The order did come in a timely fashion. The item, however, was not nearly as nice as shown or expected.
Was looking for a specific gemstone color. Found exactly what I wanted. Packaging was great and arrived just as indicated. Love my new ring
As always easy and fun. Wide selection of merchandise
My product meet expectations, at a very good price. Is just what I was looking for.
Fast and easy with many payment options! Thanks
Unfortunately, my item was much smaller than appeared on model, but I will keep it anyway.
These items look larger on the model than they do in person. Plus the amount of gold is small, as are the semi-precious stones. It's a very pretty set, but debating whether I should send back.
Experience with Ross-Simons itself is always easy. I am wondering how to redeem the two $25 dollar coupons they say I have but never see until I've already placed my order.
I have rarely been disappointed with my pieces from RS, and I have been shopping with them for decades.
They always replace promptly
The bracelet has an excellent feel on the wrist and to look at. Would absolutely purchase again.
Lost my first pendant, ordered a new one. New one was bigger than the older one. I would have preferred the smaller one, but I am satisfied.
Quality jewelry. Love to be able to buy online. It's been such a lovely experience. Most of my jewelry collection is from you guys!
This item had been coming up in my Facebook newsfeed a lot. My little black cat, who sits by me when I'm on the computer, must have seen it and ordered it for me for Mother's Day. She says it was easy to shop (just a few clicks) and shipping was fast. :) I love it.
I received these beautiful stud earrings as a gift. I love them.
The color of the stones are beautiful. The stones are the perfect size. The ring is a piece is art!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret to learn of the issue you had placing your recent orders. The star studs are offered in 2 options single or pairs. We do show the single option was selected for your original order. We offer free regular shipping, so no shipping charges were applied to either order.
In regard to Apple Pay, orders must be reviewed first and then submitted for payment in order for it to process properly. We understand the checkout experience can be different when viewing on a small screen on a phone vs. a laptop or a desktop. We appreciate your feedback and are committed to making the shopping experience better with your help. Private message sent.