RoseWholesale

This company has beautiful things but I put in my order in at the beginning of January and it is now June. I have been waiting for 6 months. I understand some things may get lost and not impatient but If I don't get on this I may never see my purchase. Customer service responds quickly and they will help. Just a bit of an inconvience.

I had a size problem with 3 blouses and 2 dresses. I contacted company of my problem. After a review I wrote, they did make it right. I'm hoping in the future they will take care of all problems do to sizing. I have been told they will work on this problem to help serve their present and future customers.

I placed an order for a dress more than 6 months ago. Sent me the item with 2 sizes smaller than indicated in their size guide. Never received the replacement that they claimed they have shipped and to add insult to injury, they told me to pay the full shipping cost again.

I recently received a Jacket which was the wrong size, way to small. I contacted the Customer Service Centre and they suggested I post it back at my cost - $36.00, (about 30% of the cost of the jacket). I have informed them this is unacceptable, as it was their fault. I proposed they credit my Paypal account for the $36.00 and I will return it for a new jaket of the correct size. I know a lot of you will be rolling yor eyes and saying 'Good Luck', but if Rosewholesale want to seen as a reputable company they should do this. I will keep you informed on how it goes.

First i ordered three tops, which it was nice and got it within two weeks. I ordered two more blouses after and it is been a month. Still waiting...

Prices are reasonable. Delivery is prompt. However, I would be careful on buying whites as they might sometimes be stain. Then will not be worth it as we have to ship back for an exchange.

You have quality product at a very good price, shipping is slow, sizing leaves a lot to be desired, if work on the last two items that would be great.

I need to be refunded for 5 items I paid, only 4 arrived in the wrong size, I asked for XL and these are so small not even a slim teenager fits. The 5th never arrived. I contacted Rose Wholesale and they are not following up. I have to get refunded the full amount for merchandise, and all shipping and handling costs! How can this take place?

I ordered a pink glitter purse to match my daughter's homecoming dress. Unfortunately, we received gold instead of pink. Nevertheless, I am giving this company 3 stars, as the purse is beautiful and of really good quality; these same purses run for considerably more in a store. Additionally, it arrived pretty quickly. We are just going to keep it; not worth the hassle of returning it. My daughter can still use it.

I'm an Aliexpress A3(2nd highest) customer and an Amazon Prime customer. I ordered one item from Rosewholesale. Cost was only $10. After 96 days, I had not recieved my order. So I inquired. They got back right away and asked me my shipping info. Then asked me to wait. Still no order. Then I inquired again. They asked me the same shipping info. They then responded because it was over 3 months, no refund was available. After I contacted sitejabber which was only a 1 star, they responded to provide a full refund.

Although I am very unsatisfied with the shopping aspect of Rose Wholesale, the customer service department did stay in touch with me and issued the refund within about a week.

No sé por dónde preguntar, y es que me acaba de llegar un correo en el que dice que hice una compra recientemente y no es así.
La última compra la hice en diciembre, sólo me llegó la mitad del pedido, misma que por cierto regalé pues estaban super chiquitas como para niñas.
Ya no volví a pedir nada mas, incluso ya no reclamé lo que faltaba, y ahora ¿ como que hice un nuevo pedido?.
Llegó lo siguiente, pero no entiendo:
We have sent you a new message entitled 'Aida, we need your confirmation regarding HH**************' in your rosewholesale account.

Updating: I received an email back from RoseWholesale. They indicated that they will credit back my purchase price and that I would not have to send back the merchandise. When I receive the credit I will try again and see if this problem continues.

Update: 7/31/17

I received a full refund for the jacket I never received. Thank you RoseWholesale.

I placed two orders with RoseWholesale. My first order was back in April 2017 and I still have not received the jacket even after placing a complaint ticket. They responded once asking me to let them know when I receive my package. I responded letting them know the Post Office didn't have it and there was no way to track the package without a tracking number. Rosewholesale sent me my order number but not tracking information and then closed my ticket and said my item was received but, it has not been received as of today.

My second order (I placed shortly after the 1st not knowing there was going to be a problem) was received fast; no problems. I will not order from them again knowing that if there is a problem, they won't try to solve it.

I place an order on 19 luly 2017 and i just received it today on 28 august. It is what i ordered and exactly the same in the picture. Thank you so much and i will continue doing business with you. I don't have regret ordering from you. I had my doubts after reading all this bad comments but now they have been cleared. Thank you guys.

My order was late and then when it arrived the dress was way too small. However, I wrote to Rosewholesale and they are in the process of fully refunding my purchase. They originally gave me $10 off for it being late. They have notified me now that they are refunding the full purchase price. The dress was very nice, just way too small.

Ordered shirts that really look great online. The problem is, I ordered LARGE. The shirts are labeled LARGE, but the shirts are small, would fit a child not a man. Now the company wants me to email them photos showing a tape measure for the dimensions of the shirts. Are you kidding me? What difference does it make sending photos when I'm telling them they are too small. I want LARGE for a man, not a child. One shirt is ripped in two places. You gotta be kidding. If you want my continued business, send me the size I am requesting. LARGE. Shipping time was good.

Initially this started out as a poor review BUT they made good on a resolution. By their recent action I have changed my opinion about this company and its customer service.

The best advise is to pay close attention to sizes, maybe order a much larger size.

My son picked out a hoodie, went to the site, checked the size chart and ordered a XXL for the boy who wears a M. I got it in plenty of time to add to the package sent 1,000 miles away. Won't know until after the holidays how it fit, wore and washed. It doesn't feel as if it's heavy material. His step mom couldn't even get the site to take her order. So, I guess it's hit and miss.

Thought it would come with directions of how you put it on. I bought this for my daughter in laws birthday but don't feel it is good enough as no directions and material is cheap looking even for a beach cover up dress.

After writing about my order that never arrived Rosewholesale contacted me and is refunding my money I told them all I want is my order but guess it is lost out there So they are fixing everything so I guess I will now give them 3 stars. I will most likely give them another chance and order again from them Thanks sitejabber for the help

We ordered three 4th of July swimsuits and paid extra shipping coasts so they arrive on time and they didn't. But rosewholesale was willing to refund the products shipping fee and I was happy that after that the suits came in and actually fit. They're not as bad now but I will still never shop there again.

I ordered one bathing from them and it was on good condition. Shopping was a bit longer but I didn't mind. Not sure I would use it in the future though