My order was late and then when it arrived the dress was way too small. However, I wrote to Rosewholesale and they are in the process of fully refunding my purchase. They originally gave me $10 off for it being late. They have notified me now that they are refunding the full purchase price. The dress was very nice, just way too small.
I want to extend my sincere apologies for the problem you have experienced.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com.
Kind regards,
Rosewholesale Customer Service
Patti Has Earned 20 Votes
Patti S.'s review of RoseWholesale earned 20 Very Helpful votes
Dear Patti,
I want to extend my sincere apologies for the problem you have experienced.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?
If any question, please email to support@rosewholesale.com.
Kind regards,
Rosewholesale Customer Service