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Roselinlin

How would you rate Roselinlin?
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Florida
1 review
6 helpful votes
Follow M P.
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I also ordered 4 items but luckily I was able to cancel 1 item before it was ship to me. The other 3 items are completely horrendous! This company is a SCAM. All the items shown on the website are fake. There is no comparison to what you receive. It's just pure garbage. And you cannot return the items because you have to send it to CHINA. The cost involve is very high. Opted for a 25% cash credit of the original price. Everything went to the donation center. Companies like this should not be permitted to do business anywhere in the world! Rating of 1 should be 000.

Date of experience: July 31, 2019
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Florida
1 review
8 helpful votes
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I finally got my order, and the size small pants could easily fit two of me. They are paper thin, and the worse quality workmanship ever. The top is even thinner than the pants and is frayed all along the neck.

When I tried to look into a refund it kept telling me to go to a site that doesn't exist. Then on their one site I read that you have to pay postage to CHINA to get your refund. Costly.

This is the biggest scam out there, and I've been took. I should have read reviews beforehand. My bad! Please don't fall for the same scam.

Date of experience: May 31, 2019
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

California
2 reviews
1 helpful vote
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I ordered two A-line dresses that were really cute on their website. I checked the size charts before ordering. They were wrong. The two dresses arrived separately, about 35 days later, a few days apart. Both were too small and the fabric was so thin I could not even consider wearing them anywhere but to the beach. I immediately wrote to the company (within their 5 day limit), explained the problem - no fit, too thin - and requested the return authorization and address. They sent me an email saying they were reviewing my request and would respond within 48 hours. I have not heard a word from them in 6 weeks, in spite of 7 emails to them. In the mean time, I'm out $45 dollars and stuck with dresses I'd never wear. I've even tried to find a phone number for them - no luck. I am going to pursue this to the very end. It will take a miracle of benevolence from this company before I would ever consider doing business with them again.

Date of experience: September 6, 2020
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

​We did not offer phone service.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

GB
1 review
0 helpful votes
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Amazing internet experience. I had some confusion with my order, but customer service was friendly, fast, and a comfortable process. Shipping was also surprisingly fast. I'm a high-quality snob so I hate shopping online because you never know what you're going to get. However, my dress did not disappoint. I recommend this online boutique to anyone.

Date of experience: May 3, 2021
California
1 review
38 helpful votes
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Scam Seller
August 3, 2020

The ads do not disclose the "company" is in China and uses changing names. The wrong order was "confirmed," money was taken before shipping, and no tracking was provided. They are uncooperative in returns, refusing to provide an address or their required "form," and frustrating returns with delays and demanding protocols. The product was synthetic, not cotton as described, and very poor quality. Update: the return address finally provided is in China, which would require multiple customs forms and payment of duties, taxes and tariffs in amounts I cannot ascertain. Even so, they could refuse the return. I cannot believe favorable reviews are genuine.

Date of experience: August 3, 2020
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email(service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

GB
1 review
0 helpful votes
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Recently, I was lucky enough to find this website to buy clothes online. I was going to ask some quick questions about sizing, but soon I had a lot more general questions, customer service responded with kindness and patience. Thank you very much, the order arrived on time and in perfect condition.

Date of experience: April 8, 2021
New Mexico
1 review
1 helpful vote
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It takes weeks to receive your order. The quality of workmanship is poor, for example with threads hanging off, and wrong size. You have to pay shipping back to China, which probably cost more than what you paid for the item. If you can't return, they offer you an insulting 15% refund.

Date of experience: August 4, 2020
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email(service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Ireland
1 review
0 helpful votes
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Excellent online service
October 22, 2020

Excellent online service, very quick to answer emails with questions you may have. Clothes always arrive on time and there are never problems. The clothes are always of great quality, I highly recommend them.

Date of experience: October 21, 2020
Canada
1 review
0 helpful votes
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This fashion store that has the largest selection of fabulous clothing for everyone. Without a doubt, the most polite informational staff at any fashion store I have purchased from and seem to be improving.

Date of experience: August 5, 2020
GB
1 review
0 helpful votes
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We measure it and choose the size according to the size chart. I usually don't like to order clothes online because I prefer to try them on before buying, but they fit her perfectly and were of good quality. She is excited to use it. When I had a question, I received an answer that same day with all the information I needed. Would definitely buy here again!

Date of experience: May 2, 2021
GB
1 review
0 helpful votes
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Good boutique.
May 4, 2021

I bought a couple of shirts a few weeks ago, wore them every day and washed them frequently. This is my place to shop for clothes online as it is the only place where I can fully rely on quality at such affordable prices.

Date of experience: May 4, 2021
South Carolina
1 review
7 helpful votes
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DON'T BUY!
June 4, 2019

Do not buy anything from those web sites manufacturing China! They are scammers!
Few years ago I bought 3 pieces of their clothes, I could not believe how bad they were! Cheap material with bad sewing, I contacted them, and they made very difficult almost impossible on returns, in the end I got 15% of refund. Some of the **** reviews could be their own people, don't trust!

Date of experience: June 4, 2019
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

California
2 reviews
0 helpful votes
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This company is based in china so if you are not satisfied you will have to pay shipping costs which totalled $28 for me to return two pairs of lounging pants. Then the company claimed they never received the return product so I am out the original costs plus shipping. Who makes lounging pants that rise 4 inches about your belly button but the photo depicts them lower!

Date of experience: February 27, 2021
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

Order over $109 for free shipping (except final sale items). It depends on distance and weight of items.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Nevada
1 review
0 helpful votes
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Ordered items two months ago. Each time I inquire about the order they send a generic email reply that does not address the problem. Nothing gets resolved. I wish I would have gotten more info on this company before I ordered anything from them.

Date of experience: June 22, 2020
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

GB
1 review
0 helpful votes
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I made a purchase from the online store a few days ago and already received my order. The short sleeve fabrics they release every year are of the same high quality as usual, very good, nice colors this year. Great elasticity and fabric quality. One more star because the website is fast!

Date of experience: July 5, 2020
Slovenia
1 review
0 helpful votes
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My favorite
July 8, 2020

Definitely my favorite online store! They always stock the latest designs and fashion, which means I don't have to compare prices. Their fantastic customer service means I can buy clothes easily and without hassle.

Date of experience: July 8, 2020
Sweden
1 review
5 helpful votes
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I was concerned that my item would not arrive in time for an event over the weekend as it did not have a tracking number, so I emailed them about it, they responded to me within 10 minutes of my email with the number of follow up. My dress arrived on the planned day. I am very happy with that and how friendly and helpful they were. I definitely found my new favorite online clothing store, there is so much variety!

Date of experience: July 10, 2020
Luxembourg
1 review
16 helpful votes
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I always went shopping for clothes once a year at the mall and although it would only take me a couple of hours, I really hated the tour, and for me it was an unpleasant trip.
Then, through a friend, I discovered this boutique.
Daily emails are my cup of coffee... now I can't wait to find out what's so special about clothes that I would never have found otherwise. It gets a little bit addictive but hey, I'm getting something for my money that I really want. Thank you!

Date of experience: July 18, 2020
Netherlands
1 review
0 helpful votes
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Super easy online transaction, fast delivery, affordable and wide selection equals satisfied customer! To date, I have purchased a couple of items online here, I will continue to do so. Thank you very much!

Date of experience: July 18, 2020
California
1 review
15 helpful votes
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Sizing is wacko
May 26, 2020

I received two pieces in my order. One is sorta cute for the price but the pants are horrific. No better that burlap for the fabric and the sizing is completely disproportionate. The sizing charts seemed weird and didn't make sense but I took a chance.
The customer service never answered my email queries. So don't expect any response or responsibility on the company's part.
Very disappointed. But what can you expect? You get what you pay for! Ripped off.
It's so ridiculously expensive to return items-consider yourself stuck and ripped off
Hate them.

Date of experience: May 26, 2020
Cnicv C. Roselinlin Rep
over a year old

Sorry for your unsatisfied.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Roselinlin

Overview

Roselinlin has a rating of 3.4 stars from 3,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service and good quality. Roselinlin ranks 25th among Women's Clothing sites.

service
116
value
115
shipping
114
returns
105
quality
110
+241