I purchased 4 items and they are all not like the website. The colors (tan was yellow, blue was green and red was pink), size (even using thier size chart, with M... oone shirt is too small and odd fitting, another is short and the pants are more like a size 14.) and fabric (linen and cotten are poly blend) its so wrong. You have to pay for any returns. The best I got them to do is give me (after 33 email exchanges) was 30% credit if I pay for returns which is more then the 30% credit and you have to spend on another of thier horrible items. It is a total scam and I'm surprised that they still exist.
I had mixed feelings when shopping from this online store given the mixed reviews. I was very happy with the first order that I received pretty quickly and I was happy with the quality. There was a bit of confusion on the second order, but I got a refund the same day. Happy with the deals I've had so far. I just placed another order. I hope this request is as simple as the others.
I had a very customer friendly experience by email. I had to return an item and the service representative was very helpful and willing to help me. The sweater I ordered on the site arrived in a reasonable amount of time.
I love shopping at this boutique! I don't need to leave the comfort of my home or office to buy clothes or shoes, even when they have sales, I know I can buy anything and when I order my size is my actual size. The fact that they offer free postage on returns. I know I can trust any of my purchases.
I love the clothing shopping website, if I want something specific I know I don't have to spend a lot of time finding it. I love the variety of styles and designs. I have always been satisfied with this online boutique.
Amazing experience with my online order. I ordered and the clothes were delivered in 2 weeks! Super fast delivery! And besides the items I ordered, they are amazing! The pants are so comfortable and they don't look see through at all!
Do Not buy clothes from Roselinlin! They are cheap and substandard and look and fit Nothing like the photos. I mailed 6 dresses I bought, back to them in Aug. 2020 Almost $50.00 in postage- they say they never got them- all I wanted was a refund on my credit card- otherwise the dresses would have gone to Goodwill- they were so aweful.
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
My mistake for not reading the fine print on the Roselinlin return policy. None of the items fit (too large) and I found the photos of items to be better than the actual material (not quality goods). The prominent issue is that I am responsible for returning the merchandise to China - even through the package shipped from xyy 1550 Glenn Curtiss St Carson CA. They offered 15% and then 25% discount if I keep the items but they are too big, so that doesn't make sense.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.
Roselinlin is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Wow... don't buy from this company! I ordered two cute "cotton/linen" tops from Roselinlin, and eagerly awaited their arrival. The pictures in their online ads looked beautiful and well-made. However, the two items I received are made of neither cotton nor linen, but the cheapest polyester! What's worse, they are of the shoddiest workmanship! I wrote to Roselinlin requesting to return these items, and was informed that their "return center" is in Guangzhou, China, and that I would have to pay the costs of shipping to return these shoddy items, as well as any "customs fees!" After warning me about long and costly shipping to China, they offered me a 15% "cash refund!" What a deal! This is how Roselinlin makes it money, folks! Buyer beware! Do not purchase from this company! They are a total and complete scam!
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I bought 3 dresses from this online boutique. Very happy with my purchases. Everything fit perfectly and everything quite elegant! I was very happy with the delivery too, I received my purchases in no time. I will definitely buy here again!
I have purchased several times online here and received the items with no problems. Always happy with the price, I always love the clothing designs of this boutique, the items are always delivered fantastically; Great packaging and delivery in excellent condition.
Do not order from this company. They are very deceptive. The pictures on their webpage are not what you get when you order. You can see from the photos below that the shoes they advertise look like they are leather and are significantly different from the cheap plastic items that you receive
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us. We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I found the dress I was looking for for myself and had it in my cart here waiting to buy it! I have two busy girls in high school and shopping is very difficult and this website makes it very easy for us.
Boutique online that has a great selection and lower prices than many other online stores. Not only the clothes, jewelery and accessories are fabulous! I enjoyed the online shopping atmosphere! So perfect!
I will never order from this site again. I have sent the email that was mentioned and got no response and all I want is an exchange.
I was told they don't do exchange but the website says they do. Now I am past the 15 days. I sent 5 emails after talking to Christine they sent 4 to my email back to back. Talk they couldn't find my order but they had the order#
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
For roselinlin order, it's like HBQDB00******. Please double check if you did orde from roselinlin.com.
If you have questions about your order, please contact us by email at service@roselinlin.com or by chat online.
Stay safe and have a nice day!
I have read some very negative reviews of this website and I Beg To Differ! Everything I have purchased has been beautiful. I have received some wonderful compliments. The clothing is unique. Don't hesitate to buy!
The dress exceeded my expectations, it arrived on time, the quality was excellent, the perfect color. I ordered a size larger and modified the dress for my anniversary party. I will order again on this website
I love the clothing designs on this website, fast shipping, I had no problem with the only return that I have made of 6 purchases. I like that they email you when the return is on the way back. I have used them for 8 months, I recommend them.
I plead with you, please do not order from this company. I got suckered in by the look of the clothes. I ordered over two months ago and I have not received anything yet. On the tracking order it says processing; two weeks later it says shipped. It goes from processing to ship and back to processing. They took the money out of my account right away. I never liked shopping on line; back to brick and mortar.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin
I received some of the clothes I ordered for my family and they are absolutely Stunning! The quality is amazing, they were shipped in a very secure package and the clothes look exactly like the pictures!
Answer: Not only are they a size or two smaller, the cut is horrid definitely not fitting across the shoulders, arms, bosom of an American plus size.
Answer: There is a returns policy page on the Roselinlin website. It clearly states that you must send items to China or take a 15 percent refund. You can fight them through your banking institution or Paypal.
Answer: No such thing. They are a shady company from start to finish. They are based in China and have no way to contact them. Took me 6 weeks to get my order and I had paid extra for shipping too!
Answer: Please do not order - the clothes smell and are awful quality. Do not be fooled by the pictures!
Answer: Throw it out! It will cost you $$$ to return it and they know this.
Answer: Yes, it is a scam. I ordered three items in May (it's now the end of July) and I still haven't received them. Call your bank and file a fraud claim or go through PayPal. Bank is faster.
Answer: Yep... six weeks or more. No way to return crappy items. No way to contact them when you don't get what you ordered Sham from start to finish!
Answer: They dupped us. i got 20% back on a 114$ order. Donate clothes. Or give away and warn others
Answer: Very shady... they really are the worst! DON"T DO IT!
Answer: They won't fit and then you cannot return. DON"T DO IT!
Roselinlin has a rating of 3.4 stars from 3,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Roselinlin most frequently mention online boutique, customer service and good quality. Roselinlin ranks 24th among Women's Clothing sites.
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email (service@roselinlin.com) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Roselinlin