Room & Board

Up until now, I was a big fan of Room and Board. I am not feeling so good about them at the moment though. I have a dining room table with a leaf from them which no longer stays together completely. I called and emailed pictures of the issue, and after quite a while was finally contacted by someone who was able to help. The part was probably lost during our recent move, so it is not their fault. However, given that I have spent over $25,000 on their furniture and rugs, I would have thought that they would send me the part at no cost. I have no choice but to pay the extra $100 plus on it, but I am disappointed and surprised that a high end company that prides itself on customer service would charge me for the part. I have recommended this company to family and friends, but in the future I am not sure that I will, and I am no longer so eager to order from them for myself.

While moving to a new state, I decided to buy what I thought would be my last sofa bed. I ordered a queen size from Room & Board. It took 6 months to get it, mostly due to supply chain issues during Covid. It finally did arrive and while the sofa itself is very nice, the bed is IMPOSSIBLE to sleep on. Like sleeping on concrete. Room and Board offered to 'exchange' it, but would first have to have it examined to determine whether I could get full value. This would mean shipping this one back and, because the one I had is no longer made (I wonder why), I would have to pay at least an additional $500 for a different brand with no guarantee that I wouldn't have the same problem. So, it's taken months for me to figure out a solution and finally bought a topper from R&B (with a discount) and bought a mattress pad to smooth it out (another $200). The whole purpose of buying this sofa bed was to avoid having to add anything to the mattress. It's better but you still feel the very rock solid mattress beneath you. I will NEVER BUY FROM R&B again, no matter how pleasant the customer service has been. The fact remains that I spent $3500 + topper + pad and if I had the financial ability, I would get rid of it and start all over again.

After the excitement and anticipation of waiting two months, for what was to be the signature piece in our home office, furniture arrived damaged, with chips in multiple locations, and what also appears to be an attempt to repair other damage prior to delivery. 2+ months to get an exchange.

Horrific experience at Boston where the manager was awful to me; patronizing and condescending. I was sneered at for taking a blanket with tags off a display shelf with intent to buy.

We've been fortunate to purchase a few items from Room & Board, and every item we've purchased exceeded our expectations. We've purchased wall shelving, a large armoire, a side table, glider chair for nursing, and a children's table with 4 chairs.

Our kids table and glider was our first purchases, and I can say after 7+ years of abuse they have held up amazingly well. The table and chairs have crayon marks that wipe right off, and the glider looks like it did the day it was delivered.

Their pricing is minimal in some cases. However, there are other places much cheaper that's for sure.

I have many R&B pieces in my home. I can count off thirteen at the moment, and may have more than that. Over many years I have purchased case goods, benches (one custom), tables (one custom), and bookshelves from them, and all have been excellent quality. Their delivery service could not be better. I have a long, winding driveway that is not accessible for the huge delivery trucks furniture companies use. I always request a step-down service to deliver with a small truck. The last time I got a R&B table delivered (with a heavy stone top), the dispatcher or someone else messed up and sent out the full-size truck. The delivery guys parked down on the main road and carried the table and the stone top up to my house. It's about a quarter mile walk uphill! They could have passed on delivering and rescheduled for a smaller vehicle, but they went to all that trouble to keep the delivery appointment. That is great service. The few times I have had a problem with the quality of a R&B piece, the company has swapped out a replacement without fighting me on the issue. Highly recommended for quality merchandise and top-notch customer service!

Its nice i like this service somuch, iam happy.its nice i like this service somuch, iam happy, keep it up

If your looking for furniture at a great and affordable price shop here won't be disappointed you will find quality furnature at a price you can afford