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ROMWE Reviews Summary
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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Honestly I loved all the things I got So happy. The sizes were a little inconsistent, but most of what I ordered looks great and just made my day when it showed up early. Very fast shipping and very happy customer. Will go back for more.
I bought two hoodies. And both of them are the wrong size. THEY ARE TOO SMALL. They don't even match the measurement online that I chose. And one of the hoodies is the WRONG COLOR. I am very disappointed. I contacted them but they are not replying back. And they won't even let me exchange for a bigger size. I hate this site.
This website is the worse! I bought 4 items, 3 jumpers and tracksuit pants, i ordered the biggest sizes just to be careful and everything was so small and really bad quality! It came quickly but I'm not happy with the clothes! So upset and annoyed.
Hi Olivia,
Thank you for ordering from our website, we are so sorry that the items did not fit.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
Please confirm with us which items did not fit, we will certainly help you return and refund.
Waiting for your reply!
I got my swimwear and tops in the mail today. Was super excited, tried everything on, sizing was a little weird. Loved the off the shoulder black crop (tee*******), then came the swimsuits... I got swimwear*******, a plain beige bikini and the top didn't fit at all with terrible material and stitching, the bottoms were a little better but still the colouring and material were just horrible I could not wear this in public without it showing something! Next I got swimwear*******, a triangle top palm print bikini and I love it, fit nicely, good material, but when I tried it on (literally for the second time so I could take a snap of it) the straps ripped right out of the band!
I got all of these in a small, im usually a 00, XS, 32A pretty small person and the fact that these ripped on me is a complete disappointment! I was so looking forward to some cute swimsuits but this was just so disappointing because I can literally wear 1 of the 5 items I received!
Hi Divya,
Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
As you mentioned the item (swimwear161219101) was ripped, please send us some photos of this item, and if the item (swimwear170410308) has any quality issue, please also send us some photos.
We will certainly help you to solve the problems.
Waiting for your reply!
A friend who orders her wardrobe exclusively through Romwe told me that 1 out of every 3 items is a dud, but the other 2 would be great or exceptional, which is pretty good odds. I ordered 11 items and waited three weeks for arrival. Two require tailoring (but will be wearable) and only 1 is beyond hope, so it definitely exceeded expectations.
The only thing keeping me from giving 4/5 stars is that I still haven't received one item and it's definitely passed the maximum amount of days wait for processing that Romwe outlines in it's FAQ section.
Hi Clare,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the item (pants170620202) has been sold out, how about we cancel this item and issue the refund to you?
Or you could choose one similar item on our website instead.
Waiting for your reply!
Received my order very quickly but I am a little disappointed. Their sizing is very inconsistent. I ordered 3 dresses & 1 shirt all the same size & everything fits different. One of the dresses even came with a rip already in the seam... I'm happy with what fits right & isn't ripped... but overall not satisfied. Will not purchase from them again.
Hi Ashley,
Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
As you mentioned one of items came ripped, please send us the photo of this item, we will help you return and refund.
Waiting for your reply!
I ordered Multicolor Tie Dye Print Crop T-Shirt and you sent me LW*******CN as a tracking number and this tracking number shows up as not exist, please verrify with your sender! WOW ROMWE R U SERIOUS. I dont know why it takes 2 weeks to get processed until shipping! Also, only 2 out of 5 is being shipped and LW*******CN this one... i dont even think this one is being processed right/ And the shipping place is CHINA? PLEASE REPLY AND TELL ME THE RIGHT TRACKING NUMBEr for Multicolor Tie Dye Print Crop T-Shirt. ILL WAIT
Hi Yunseo,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order before shipping, and your order has already been shipped out.
We checked your order, it has been divided into two packages.
The tracking numbers are LW539376XXXXX, LW539675XXXX, you could check through the link http://www.17track.net/en/.
Please do not worry, we will urge the shipping company to update the shipping information as soon as possible.
If you have any other concern, do not hesitate to contact us.
I ordered $75 worth of clothes A MONTH AND A HALF AGO from now (7-10-17) and I still haven't gotten it. It says on the package tracker. Returning to shipper. What does that mean? I want my clothes now. And for some stupid $#*! reason my mom is getting charged for the purchase. Luckily, I think my mom is taking this to the bank and getting her money back. Don't buy from Romwe.
Good clothes tho
Hi Zoe,
Thank you for ordering from our website.
We are so sorry that you package was returned because of the incorrect address.
How about we refund you directly? Or we could send you a new package.
Please do not worry, we will certainly help you to solve this problem.
Waiting for your reply!
Very good for your money, clothes are really pretty, bikinis are a tad small but still fit okay. Came within 7 days which was where I was worried being as it's an American website. Had no problems whatsoever
All I got was a simple floral t-shirt and a gold star choker. It took almost a month to get to my house, so that's pretty frustrating. The shirt is see-through and the material is weird. Also, the sleeves are two different sizes! How? I am actually happy with the choker, although it is pretty hard to clasp. Overall, I am pretty disappointed in this site. I was really excited to get cute and unique clothes, but I won't be ordering from this site anymore. :(
Hi Kirsten,
Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you to solve this problem.
Waiting for your reply!
I definitely do not recommend Romwe! I made an order on April 10th, didn't receive a tracking number until the 20th, clothes were delivered to the wrong side off the state, and din't receive my clothes until May 18th. The clothes that arrived were such poor quality, and their customer service is a nightmare.
Read full review: https://www.bunnybernice.com/single-post/2017/05/20/Honest-Review-of-Romwe-Everything-Wrong-1
Hi Bernice,
Thank you for your feedback.
Normally, it takes us 3-7 business days to process the order, and another 7-10 business days for standard shipping to Australia, please kindly understand.
We are so sorry for the delay of your package, if there is any delay of the order next time, please submit a ticket on your account and contact our customer service, we will help you to solve the problem in time
I bought 4 items from ROMWE on the 2nd of July without checking the reviews and comments about it. After I purchased the items I looked at the reviews and I was starting to regret buying things. They said stuff like "slow shipping, crappy quality, wrong sizes" etc and I was nearly having a panic attack. But on the 6th of July my stuff came. I got fast shipping and I didn't even pay for fast shipping. I tried the clothes on and everything was the right size, right material, looked how it looked in the pictures and was overall perfect. Yep, perfect. I was so excited because judging from the reviews I thought I would've been scammed. 100% would shop here again
It has been nearly a month since I made my order and I haven't gotten anything! I knew I shouldn't have ordered anything!
Hi Kayleigh
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, and another 7-12 business days for standard shipping.
We checked your order, the tracking number is LW43230XXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, we will urge the shipping company to accelerate the process, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I finaly got my bathing suit! It took a month but its great! Sorry for bad review! Got med should of got Large. Made very good!
They make returns and exchanges very easy. They also have excellent customer service. Theyre very helpful and always reply. Oh and also great clothes!
I have placed an order and discount code would not work. It says on website that the company will provide the discount if you contact them on their email address, but it keeps getting rejected so how do i contact the company and how can I be certain that I will receive the goods
Hi Nerms,
Thank you for choosing our website.
You mentioned that you could not use the coupon on the review.
Please kindly note all of our coupon on our website are based on the original price, if the items you chose has enjoyed a bigger discount than the coupon, the coupon could not be used.
If you have any other problem with the coupon, please describe the detail, we will certainly help you to solve the problem.
Waiting for your reply!
The stuff on this site has taken forever to arrive. I ordered pants and a necklace a while ago and nothing has arrived yet. I ordered from other stores the same day as I ordered from Romwe, and everything from the other stores came within 3 days and by that time I hadn't even gotten a confirmation email from Romwe! From what I've heard, the quality sucks, which is obvious because of how cheap the site is. I don't recommend.
Hi Olivia,
Thank you for ordering from our website.
We checked your order, the package has been shipped out on June 28.
The tracking number is LW489933XXXXX, you could check through the link http://www.17track.net/en/.
The package has arrived at the destination USPS facility, you will receive it soon.
Normally, it takes us 3-5 business days to process the order, and another 7-12 business days for the standard shipping to USA, please kindly understand.
If you need any help, do not hesitate to contact us.
I havent yet ordered, but i want to know wether i should order or not, ive seen alot of reviews that say that the quality is good etc., but i have also seen some complaints about it too, Should I order or not?
Please don't buy anything from them. I ordered denim shorts and a few dresses. They came in a really big size. Plus, my shorts aren't even denim, they're made of nothing but crap! I tried to sing into my account for a refund, but they won't let me log in. They sent me a link to reset my password but that link doesn't even work. I tried to reset my password with another email, one that I've never used on Romwe, and the link worked perfectly. So I basically received crap and can't even refund it. Please save yourself and DON'T order from them. Thanks!
Hi Katarina,
Thank you for ordering from our website, we are so sorry for all the troubles.
The sizes on our site are not standard sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
Did you find your password? If not, please let us know, we will help you to find it.
And please confirm with us which items did not fit, we will certainly help you return and refund.
Waiting for your reply!
Do not order anything from this site! The clothes do not fit as the measurements say they will on the website. I ordered a bright red and white wrap shirt that came dark pink and cream and barely wrapped around me. I am not a big girl - I usually wear medium size clothing! I knew to get one size up by the reviews everyone else posted - only two items fit. Both of the items that fit were not what I thought I ordered. Just so you know, there is no return on the swimsuits that wouldn't fit up my thigh. You cannot talk to a representative on the phone if you're having problems, and all of the fabrics are so cheap, you can see through everything I bought. I am about to protest this place on the streets - I am so angry!
Hi Hillary,
Thank you for ordering from our website.
The sizes on our site are not standard US sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you. We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
We are so sorry that the items did not fit you, please follow our customer service's advice and return the items back to us, we will refund you as soon as we received your package.
If you have any other concern, do not hesitate to contact us.
From the business
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wahila,
Thank you for ordering from our website, we are so sorry for letting you down.
For the size problem, our size guide converts international standard sizes. As products on our site are manually measured, please be noted that there may be up to a 2 cm difference between actual size and listed size.
If the measurement differs much from that on our website, please do us a favor to attached some pictures for checking. (Please put the clothes without any folding and measure on it.)
And for the item came with the wrong color, please also send us some photos.
After confirmed, we will help you return and refund.
Waiting for your reply!