My order has been in the processing stage for a while... I'm wondering if anybody else has experienced this same thing. I read reviews before ordering on shipping and delivery and it seemed reasonably timed. But my vacation is nearing and I wonder if I should shop elsewhere in the meantime.
Horrible quality material that doesn't even cover my body. Most of the material was see through as well. Nothing like what the pictures show on the website. Also, free shipping is false as you have to pay a customs charge when the order arrives. Never shopping here again! Waste of money! To get refund you have to pay return shipping and reading reviews that they never refund you back the money and won't reply to emails!
Dear customer,
Nice day.
Thank you for your great support first and sorry to let you down.
On our sale page, you can know detailed information about the material. When you place the order, you can have a reference to the information. We feel so sorry that you are not very happy with the quality. Would you like to send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any quality problem caused by us.
Hope you can kindly understand and trust us.
About the customs taxes, our website has noted that we can declare low value for you but we can not guarantee there will be no taxes. But Romwe cherishes all of you and we are willing to spare no efforts to serve you. Would you please send us the photo of your customs taxes invoice to us? We will try our best to help you solve this problem. Hope you can trust us.
According to our return policy on our website, the return shipping fee need to be paid by the buyer. Hope you can kindly understand. And after we receive the items which our customers send to us, we will offer a full refund of these items to our customers. Hope you can kindly trust us.
We promise we will get better and bring our customers the best shopping experience in the future.
Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I ordered a couple of items from Romwe and loved both upon receipt. They have fresh, trendy items at great prices. I would advice that one checks out the sizing measures as they differ from the US versions.
I had a great experience ordering from this company. From the selection and variety they offered to the easy check out process. The shipping was fast and delivered in a quality package. I have nothing but good things to say about ROMWE. I'd order again!
They quickly delivered one of my favorite dress that I choose among the wonderful catalog.The ordering process and shipping was so easy and convenient.In my experience this has always been an awesome shop to rely on for gifts that women love. All the product are really amazing and love this website very much. I was very happy with my experience with this site and plan on shopping with them again.
Highly recommended to all.
I have been trying to contact a customer service person via email for two days with no response. I have not received an order that has been showing received. I also tried a live chat, but they want to charge you an initial one dollar charge then so much a month. I should not have to pay to voice a complaint. I am very upset by the lack of concern.
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar. Thank you and have a nice day!
This past week I placed an order to romwe.com for 6 red dresses. And yes they arrived on time for my vacation. I was so thrilled with the dresses they fit excellent. I got one a piece for my sister's and they just loved it. I also want to state how affordable this site is. If you ask me if I will order again my answer is heck yeah. Thanks romwe.com for being awesome..
I ordered from Romwe three articles of clothing but on the day of the arrival one of them was missing. Its one thing for products to be bad quality, but for them to simply not arrive is outrageous. Furthermore, on the website it appears as "shipped" when in reality, it is nothing but. Literally still in shock about paying for items and not having delivered. Would not recommend at all.
Dear Karen,
Thank you for ordering from our website, and we are so sorry for all the troubles.
Could you please kindly send us the package you received?
We will certainly help you to solve the problem.
Looking forward to your reply!
This site will screw up your order and then lose it after charging you for shipping. They will not deliver the package or provide you with a refund. Do not order from here. My order was large and they just give the run around instead trying to help. They also do not have a hotline to call for questions. When using the live chat they end the conversation rather than dealing with the problem.
Hi Courtney,
Thank you for ordering from our website, we are so sorry for keeping you waiting so long.
We checked your order, because of the incorrect address, the package could not be delivered.
How about we process the full refund to your Romwe Wallet directly?
You could use the money in your Wallet to reorder on our website or withdraw deposit to your credit card at any time you want.
Please make sure to change your shipping address before you make a new order.
Or we could also refund to your credit card directly.
Waiting for your reply!
Sincerely,
Romwe Customer Service
Would give them zero stars if I could. Has been 20 days since I placed my order and it has still yet to ship. After 6+ emails to them and no response, I took to their facebook wall. Started commenting on posts regarding my experience, and finally got a response - that my order has yet to ship because one item was 'out-of-stock'. And unlike normal companies, apparently they can't just wait on that item and ship the rest of the order. After posting on facebook, let's just say a lot of other people with issues have come out of the woodwork. They then deleted the post with all of our comments - how convenient!
This place is a scam - the only reason they have 4 stars here is because someone is writing fake reviews. SiteJabber should look into that.
Dear customer,
We sincerely apologize for any inconvenience we have brought you.
Over the last two months， we have had some problems with the supply of these items. We apologize for the delay.
Please give us your order number, we will help you find the latest message of your order. But the logistics information updates slowly. Hope you can understand.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com.
Have a nice day!
I bought 3 swimsuits from ROMWE, order: GRWMXR*******S5. I made sure to get a large for all 3 bathing suits. I looked at the size charts for each as well. I received them today, and they tops were all too small. I left on the sanitary stickers and repackaged them. But, unfortunately, the site says I cannot return the swimsuits. But I am very unhappy paying for products I'm not satisfied with.
Ordered earrings two times from Romwe - both times they were delivered about three weeks later.
They were decent quality - better then Icings or some at Walmart, but not 24k gold obviously. Really nicely made for the price.
Also wore them for a bit and didn't turn my ears different colors (like some cheap ones can).
Also it looks easy to replace the hooks/posts if you do have super sensitive ears and need specific materials.
After posting my review I received news from romwe.com rep. I was happy to hear my items are on the way. Yippee I want to thank romwe.com for getting back to me in 24 hrs. I wrote to them on facebook and made a ticket on their site and guess what they responded to me on both. So I'm happy so far will write another review once I receive my clothing I will let u know how they look. :)
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on August 4 including 9 items. It usually takes 3-7 business days for us to get the order ready for shipping. Now, your items have been prepared well. We will ship out them as soon as possible.
If you cannot find your order on your ROMWE account, please send us the screen shot about this problem. Waiting for your reply.
Apologies again for the delay, hope you will receive the order soon!
I did not receive an order I was to receive by Aug 11. The last tracking update was Aug 5 and I have not heard anything or know who to contact as there is no number to call! I need my stuff or my refund ASAP. Love the company but this is the worst customer service.
I recently bought clothes for fall from romwe. Some of the stuff came pretty fast, about a week or so. But now I'm waiting another 2 weeks just for my stuff to have a label, hasn't even been shipped yet. This is getting rediculous.
Dear customer,
Nice day.
Really sorry for the problem.
Please know that we generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Because some of your items can be shipped in 24 hours and some of your items need less preparing time for shipment while others need more time, to save your time, we divided your order into three packages. One was shipped on Oct 7th, And the logistics information shows that your package was delivered on Oct 9th. The second one was shipped on Oct 8th, the logistics information shows that your package was delivered on Oct 13th. The last one was shipped on Oct 13th. The tracking information needs few business days for updating and sometimes we may not be able to get detailed tracking information until it has been delivered to your country. Hope you can kindly understand and trust us. And it has been updated a little. To protect your privacy, we will send your tracking information to you via email. Hope you can kindly understand.
Romwe cherishes its customers and never deceives its customers. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
We made a big order and waited over a month. We checked the tracking and saw that it was returned to sender. It says to spend so much to get free shipping but then get ripped off when this happens. You would think a business like this that ships all over the world would know about the custom charges and whatever else. This site is a total piss off. And it doesn't even give u a phone number to call customer service. It's very very disappointing
Women's Fashion Color Contrast Collar Summer Khaki Coat and Gold-tone Riveted Mint Jumper. Thank you for an easy, pleasant, and great transaction. Products worth the amount I spent. High quality material with nice colorful design products. Quick delivery, I love it! Hope to deal with you again, good seller. Thanks.
I purchased a jacket and a t-shirt on romwe.com on Black Friday, and I just received them. I am loving them, especially since the price was so low. The quality is pretty good considering I bought the jacket for about $20 and the shirt for less than $10. I read previous reviews just in case, and most of them were really bad, but I still gave it a go and I'm glad I did! One thing to look out for though is sizing. You probably should order up a size, because romwe tends to make things smaller than true size.
My daughter ordered two items on separate occasions from this website. She contacted them with regards to her receiving the later item and has never received the first item - these goods were ordered at the beginning of May 2015. The response she received back was that she had never ordered the item she had not received. My daughter then took a screenshot of her order and sent it to them, another day goes by before a response and it was contact your local Post Office. Well I work in Procurement and I'm afraid that I will be contacting more than the Post Office if they don't get their finger out and find out the whereabouts of this undelivered parcel immediately. I want a response immediately.
Dear customer,
Nice day.
Sorry for the late reply and all the inconvenience we have brought to you.
Because your daughter placed two items in two orders separately, our customer service might think that the one order contains two items. We sincerely apologize for these misunderstanding.
We have checked for you, and found that your item has been arrived at your country. Could you please take your order number and email address to contact the local post office to get back your package? Hope you can kindly understand. And we promise that your problems will be solved perfectly. If you do not find your package from the local post office, we can resend your item to you or we can also arrange the refund for you. You are our precious customer, helping you solve your problems is not only our duty but also our honor. Your satisfaction is our best comfort. Hope you can trust us and give us one more chance again.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely
There's no way to submit a ticket and their "24*7 live chat" is offline lmao. They're an absolute joke. I've been waiting more than 2 weeks for my order and still haven't received it and have gotten no updates in tracking for an entire week.
Their customer service is also non existent. If you like wasting money, go with Romwe.
Overview
ROMWE has a rating of 3 stars from 2,127 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ROMWE most frequently mention good quality, free shipping and online shopping. ROMWE ranks 8th among Discount Clothing sites.
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- Nan Jing Shi, Jiangsu, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Danielle,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-5 business days to process the order.
But we are upgrading our logistic system now, your order might be delayed for a few days, please kindly understand.
If you do not want to wait, please contact us to cancel the order for you.
Looking forward to your reply!