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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Customer service was great, to the point, quick to solve the problem. Thank you Anthony Shelton for being a big help! I'm sure you've made many customers happy, great job Rocket Lawyer for having him on your team.
All I can speak is this one word PERFECT! You need 10 more people just like her. She walked me through every step and made sure that everything was right before getting off the phone with me.
Hello Patricia,
We're so glad to hear about your positive experience with our service and appreciate your review!
Jacob was excellent. He was very professional and helpful.
Hi Charles,
We're really glad to hear you experience with one of our representatives was such a positive one and appreciate your review, thanks so much!
Was able to make a professional legal document with little to no effort in little time. It was just what I need with out all the "Lawyers"
Hi Bruce,
Thanks so much for your review, we're so glad that our service was able to help you get what you needed!
Overall experience with Rocket Lawyer was great. Rocket Lawyer was on top of their response and excellent customer service. Chris was very help full over the phone.
Hello Ibnaez,
We're delighted to hear about your positive experience and thanks so much for your review.
I had a billing issue that needed to be addressed and Sabrina took care of it very quickly without a pushy sales pitch.
Hi James,
Thanks so much for taking the time to leave us a review, we're really glad that you've had such a positive experience with one of our representatives!
I was treated with understanding regarding my trial premium. A mistake had occurred and the tech rectified it immediately. I was able to finish my document. Thank you!
Hey Carolyn,
It's great to hear our customer service was able to assist you with your matter and thanks for your review!
I just use my 7-Day free trial and Rocket Lawyer was good enough to give me what I needed. Then they were good enough to cancel my 7 day free trial with no complaints. Thank you
Hi Rick,
Thanks so much for leaving us a review, we're really happy to hear you've enjoyed our Free Trial!
Thanks so much for your help in issuing my refund and explaining everything with detail and patience. I appreciate you clarifying the questions I had and for helping me.
Hi Laura,
It's awesome to hear you've had such a positive experience with one of our representatives and thanks so much for your review!
They helped me find the correct lease, very kind and helpful.
Hey Jonathan,
Thank you for taking the time to leave us a review, we greatly appreciate it!
Hey Adam,
It's so great to hear you've had a positive experience with our service and thanks so much for your review!
Needed refund was only a 7 day Trial basis don't need the service. Was very friendly and helpful will come back at another time and utilize this service.
Hello Valerie,
We're glad that you've enjoyed our Trial and thanks so much for your review!
Kevin received my call and was very helpful. He answered my questions and explained what I needed to complete my project. Just what I needed! I appreciate his attention to detailed information.
Hi Yvonne,
It's great to hear you've had such a positive experience with one of our representatives and thanks so much for your review!
Help did a wonderful job thank you he help me with what I needed to be with with
Hey Jamelia,
We greatly appreciate your review, thanks so much!
Hey Keary,
Thanks so much for your review, we're glad to hear you've enjoyed our customer service!
Anthony was very pleasant and extremely professional. He was also very knowledgeable and answered all my questions. I could hear his smile over the phone and that was so nice!
Hey Marcia,
It's great to hear you've had a positive experience with our customer service and thank you for taking the time to leave us a review!
Hey Fred,
So glad that you've enjoyed our service. We're happy that you're happy!
Hey Bob,
It's awesome to hear you've had such a great experience with our customer service and thanks so much for your review!
Vanessa is awesome in Customer Service. She is "World-Class."
Hey Charles,
Thanks so much for your review! We're delighted to hear your experience with our customer service was such a positive one. Take care!
Natalie was more than helpful. She was thoughtful and very knowledgeable. AAAAA++++
Hello Evelyn,
We sincerely appreciate your review and so glad you've had such a positive experience with one of our representatives!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Matthew,
Thanks so much for your review, we're really glad that you've had such a positive experience with our service!