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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Very easy to navigate, even to cancel the subscription is was very easy! I spoke to a person right away. I will definitely be using this service again.
I did talk to Afton and I impressed she helps me to understand how everything works. She is awesome
Hi Wriprip,
We greatly appreciate your review and so glad that you've had a positive experience with one of our representatives!
Canceling my membership: I have used rocket lawyer one time to update my living trust. I have found them to be very professional in the performance of my request. I have canceled my membership within their time period without any cost and they responded in a timely fashion. Any future needs I will definitely use rocket lawyer. Thank you
Hello Peter,
It's so awesome to hear you've had such a positive experience with our service and appreciate your review!
I was able to use rocket lawyer to obtain a bill of sale super easy.
I called in to cancel my subscription and it was the best experience of canceling a subscription that I've ever had. Super straight forward, wonderful attitude, and quick. Thank you Randy!
Definitely recommend.
Hello Sean,
Thanks so much for your review, we're really glad to hear about your positive customer service experience!
The member of the Support Team provided exceptional service with sincere patience and judgement free answers to my questions. My items were thoroughly resolved with follow up written confirmation describing resolutions in clear detail. I was extremely satisfied with the service I received.
Hello Delphine,
We're so glad that you've enjoyed our customer service and appreciate your review!
Prompt and friendly in answering all my questions.
Excellent customer service over the phone.
Thank you
Hey Sandra,
Thanks so much for taking the time to leave us a review, we're happy to hear about your positive experience!
The site was easy to use, and your customer service rep Christine was very helpful.
Hi George,
It's wonderful to hear about your positive experience with one of our representatives and appreciate your review!
Very well taking care of the matter new just what I needed. Very nice to talk to. I see no issue with the problem that was taking care off
Hi there Roxanne,
It's great to hear that our customer service was able to assist your and thanks so much for your review!
Rep was very kind and helped fix my problem immediately
Hi Katelyn,
We delighted to hear about your positive experience and thanks so much for your review!
I was very grateful for Jenna's helpful nature. I had made a silly mistake and I am appreciative of the quickness and ease of which she was able to approve a decent refund. Probably one of the best experiences I've ever had with customer support! Five stars.
Hello Rob,
Thanks so much for taking the time to leave us a review, we greatly appreciate it!
Customer service was quick and nice! They offered a refund with no questions ask.
Hi Kelly,
We're really glad to hear you've enjoyed our service and appreciate your review!
My experience was great! Randy did an exceptional job with canceling my free trial. He gave me a ton of information and was very polite!
Hello Rebecca,
It's awesome to hear about your positive experience with one of our representatives and thanks so much for your review!
I wanted to start the process of creating a will and I believed my situation was going to be simple enough to create a simple last will and testament as well as a living will. Once I got started I figured out that my situation wasn't simple and I needed to take another route. However, my children - all college grads under the age of 35 - were so impressed by the services offered that they've already started their own wills and living wills with Rocket Lawyer. They weren't aware that it could be that easy for them and they've realized how important it is to create these documents to memorialize their wishes now, regardless of how many times they may need to modify the documents as their lives change and evolve.
Hi Angela,
Thank you for taking the time to leave us a review, we're glad you've enjoyed our service! If you have any questions or concerns at this time. Please email us at customeroutreach@rocketlawyer.com. Take care!
The rep did not once sound inconvenienced, irritated or angry that I wasn't able to follow the steps as he was providing them. I appreciate him taking the time to ensure I receive the results that I was seeking
Hello Amber,
It's awesome to hear you've had such a great experience with one of our representatives and we appreciate your review!
Great thing was that I could change wording of the sale contract to match our sale.
Hello Bill,
So glad that you've enjoyed our service, we're happy that you're happy!
Fast and got the job done hassle free respects the customers
Hey Shamoine,
We're delighted to hear about your positive experience with our service and appreciate your review!
Hey Diego,
Thanks so much for your review, we're glad you've enjoyed our service!
Anthony Very Patiently "Walked" me through each "Step" needed to up-date my Rocket Lawyer Account. He even helped calm me by laughing when I laughed at myself. Anthony is quite Techy & Compatent. Thank you, Anthony.
Hello Julia,
It's great to hear about your positive experience with one of our representatives and thanks so much for your review!
You know I will when you call the company to get customer service. The first thing that happens as a machine comes on to delay your transfer. Give it the basic information and then it switches you again. Now you're waiting to see how long the way it's going to be put in this case the phone rang and someone picked it up immediately. I might surprise I was done with the questions that I need an answer and back on with my evening business. As it goes for customer service I gave him a five star and they deserve every bit of it.
Hello Gary,
We greatly appreciate your review and so glad that you've had such a positive experience with our service!
Ms Rock was extremely professional and competent in dealing with my situation.It is professionals like Ms. Rock who provide the kind of service that a customer can be most satisfied and appreciative of. Thank goodness for professionals like Sabrina Rock.
Hey Samuel,
We're so glad to hear you've had a positive experience with one of our representatives and we appreciate your review!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Anamria,
We're happy to hear that you've had a positive experience with our customer service and thanks so much for your review!