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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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Anthony was extremely helpful, patient, friendly and well spoken.
I called Rocket Lawyer and received a very professional and straight-to-the-point representative name, Kevin. I was very impressed with his actions and words and the issue was resolved quickly.
Hi Tonya,
Thanks so much for leaving us a review, we're happy that you're happy!
I had a great experience. I got the document I needed to sell my car. It was quick and painless to use! Then I wanted to make sure my sale went thru and I forgot to cancel my subscription. Then I noticed the monthly charge and called in. They pleasantly corrected my account and offered me a very reasonable alternative product. Great job Rocket Lawyer. I know many other businesses that can learn from you!
Hello Michael,
We're so glad to hear you've enjoyed your time with us and appreciate your review! Thank you!
Hi there Leon,
We're really glad that one of our representatives was able to efficiently assist you with your matter and thanks for your review.
Kevin Phelps provided the timely & accurate assistance I needed to review my Rocket Lawyer Documents which I appreciate very much. He did so in a very professional & friendly way - a very good example of the Rocket Lawyer service I hoped for. A Very Satisfied Client, Terry Schultz
Hello Terry,
It's awesome to hear you've had such a satisfactory experience with our customer service and greatly appreciate your review, thank you!
I needed a liability waiver form that I could customize. I went to rocketlawyer.com, I found exactly what I wanted, and very quickly and inexpensively was able to print out exactly what I needed. I would recommend them to anyone who needs any type of legal form.
Hey Sylvia,
We strive to provide our members with the best and most affordable legal help, we're so glad that we could do that for you! Thanks so much.
My experience was great Justina M. Helped me out alot. She answered all my questions. She is the best!. She is very friendly..
Hello Tanya,
We're so happy to hear you've had such a great experience with one of our representatives and appreciate your review!
Chris was very, very helpful and patient with my issue. She took the time to walk me through some changes that needed to be implemented in the account. And on my computer.
Hi Janis,
Thanks so much for your review! We're glad to hear one of our representatives were able to help you out with this matter!
Justina was quick, helpful and responsive. She resolved my issue and provided a good alternative.
Hello Shannon,
Thanks for taking the time to share your experience with our customer service, we're so glad that you had such a positive one!
I needed to read a blank lease and they had exactly what I was looking for.
Hi Karen,
We're really happy to hear we had what you were needing and thanks so much for your review!
Needed an affidavit, easily downloaded, completed, and printed. Even offered a notary service.
Hey Erick,
So glad you've enjoyed our service, we're happy that you're happy!
Membership refund, the rep understood my request and granted it.
Hi Tiffany,
We're happy to hear that our customer service was able to assist your needs and thanks so much for your review!
The customer service rep could not have been more helpful.
Hi Ed,
It's awesome to hear your experience with one of our representatives was such a positive one and appreciate your review!
Very good service but, at the present time I did not need the service. In the future if the need presents itself, I will use Rocket Lawyer.
Hi James,
We're glad to here you've had a positive experience with our service and appreciate your review!
I had an excellent experience with Rocket Lawyer. The process was very straight forward and easy.
The individual I chatted with was very helpful and took care of my issues in a very expediate manner.
Hey John,
It's wonderful to hear you've had a positive experience with our service and appreciate your review, thanks so much!
I was treated with dignity and respect. He was cheerful and kind.
Hello Rita,
It's wonderful to hear you've had such a positive customer service experience and thanks so much for your review!
Great customer Service, he handled my request in a quick and professional manner, while also answering my questions about my seven day trial.
Hello Lucie,
Thanks so much for your review, we greatly appreciate it! Have a wonderful day.
Kevin was great to deal with. If my membership gets canceled a day before I am charged, he will have done his job to my complete satisfaction.
Hello Arnold,
Thanks so much for your review, we're glad one of our reps were able to help you!
McKenzie did what i asked and gave me alternatives but i choose to close account
Hey Stephen,
It's awesome to hear you've had a positive customer service experience and we appreciate your review!
I have loved the services from rocket lawyer very easy and fast no delays or complications
Hello Gleniece,
It's great to hear that you've enjoyed our service, we're happy that you're happy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ed,
Thanks so much for your review, we're glad to hear you've had such a positive experience with our customer service!