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From the business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
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The Agent who I spoke to was very understanding and knowledgable of all the options available and provided a friendly, fast and efficient service.
Had a billing problem and got it taken care of. Was really easy to get the problem taken care of and had A good person to get me through the problem
Hello John,
Thanks so much for your review, we're glad our customer service was able to solve this matter. Have a wonderful day and take care!
Anthony helped me maneuver a file I was having problems with. I was able to complete my task and present a professional contract to my customer the following day.
Thank you so much!
Hi Mike,
Thanks so much for your review, we're happy that you're happy!
He was kind polite and courteous and understood and handle this situation properly with resolve
Hi Tina,
So glad that you've had such a great customer service experience, that's great!
Efficient, Agents are polite and friendly! Promo deals are great!
Hello Phillip,
We're delighted to hear about your positive experience and thanks so much for your review!
I called to clarify a question and Chris was very helpful answering my questions.
Hey Sarah,
We're glad to hear one of our representatives were able to help you efficiently with your matter and appreciate your review!
Kevin was awesome. He walked me through the problem I was having step by step. I was using Microsoft Edge, he suggested I use Chrome, and it worked. Great customer service!
Hello Yvette,
Thanks so much for your review, we're happy that you're happy!
Hello John,
Thank you for your review, It's so great to hear you've had such a positive experience with our service. We believe everyone deserves top of the line legal assistance! Have a great day!
Hello Russ,
We're happy to hear you've had a positive experience with one of our representatives and thanks so much for your review!
The service was great, efficient, and answered what I needed. Appreciate the rapid answering of the phone, conversation, and immediately sending what was requested.
Hey Kevin,
Thanks so much for taking the time to share your feedback, we're so glad that you've had a positive experience with our service!
I called because I thought my trial membership was for 30 days and noticed I was charged. My agent quickly took care of my problem and was pleasant and professional.
Hello Ericka,
It's awesome to hear one of our customer service reps were able to assist you efficiently with this matter and appreciate your review!
This app is easy to use. Signup was simple and quick. Customer service was excellent. I will use this service again if I ever need any legal forms.
Hi Kevin,
So glad that you've enjoyed our service, we're happy that you're happy!
Very understanding and worked well with me was very calm although I was upset
Hey Crystal,
Thanks so much for your review! We greatly appreciate it.
Had an issue this morning with my billing and spoke to Randy about it.
He fixed the issue immediately and was super helpful.
Would definitely recommend
Thank You!
Hello Carl,
We're happy to hear that one of our representatives were able to help you efficiently and thanks so much for your review!
Naomi listened to my issue and QUICKLY resolved it! Unfortunately, before Naomi, I had an agent that returned 0 calls or emails - causing my new future company a loss...
Naomi is an asset to your company.
Thanks!
Hi James,
We're really glad that one of our representatives was able to assist you with your matter and thanks so much for your review!
I was having a problem with billing and the associate Christine was very helpful and solved my issue promptly.
Hello Virginia,
Thanks for your review, we're happy to hear about your positive customer service experience!
Hi Dana,
We're so glad you've enjoyed your time with our service and thanks so much for leaving us a review!
McKenzie gave me the help I needed by explaining choices available in Rocket Lawyer. Her knowledge was impressive and her time generously shared.
Hi Caroline,
It's awesome to hear about your positive customer service experience and we greatly appreciate your review, thanks!
Wow what a great experience. Kevin was so kind and patient.
Hello Sendy,
We're so glad that you've had such a positive experience with our customer service and appreciate your review!
02/09/22 Mr. Jacob Brown walked me through solving a problem all the way to a solution. I am grateful for his stick-to-it-a-tive-ness. He made me greatful to HIM, for his ethic, I wish more people were like him. With avid respect, June Harrington
Hi June,
It's wonderful to hear you've had such a great customer experience and thanks so much for your review!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Claudia,
We sincerely appreciate your review and so glad that one of our representatives were able to assist you with your matter!