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Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
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How would you rate Rocket Lawyer?
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Idaho
1 review
0 helpful votes
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Quitclaim Deeds
August 23, 2021

Answered all our questions and helped with the forms. We only paid five dollars for great information. We are very happy with this site.
Thank you,
Byron Woehrle

Date of experience: August 23, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Byron,

So glad you've enjoyed our service, we're happy that you're happy! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful day!

Indiana
1 review
0 helpful votes
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Piece of cake!
August 11, 2021

I was able to prepare, sign and print without the help and expense as an attorney. Rocket Lawyer is a amazing tool to get the necessary legal documents at a decent price, ( fast).

Date of experience: August 11, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Tara,

Thanks so much for your review, we're happy that you're happy! If you have questions or concerns for us at this time, just email us at customeroutreach@rocketlawyer.com. Take care!

Pennsylvania
1 review
0 helpful votes
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Good experience
October 22, 2017

Rocket lawyer was the perfect solution asst the time that I needed them. It was easy and quick to get my document completed. The system walks you thru the form with no confusion.

Date of experience: October 20, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Raymond,

Thank you for your review, we appreciate it! If there's anything that we can do to further improve your experience, please email us at customeroutreach@rocketlawyer.com. Thanks again!

South Africa
1 review
0 helpful votes
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Great PLatform
April 29, 2019

Very user friendly, as someone who would like to make a south african version of this(proposal sent) then to see the way it works in action was mind-blowing, the state of the art!

Date of experience: April 25, 2019
Rocket L. Rocket Lawyer Rep
over a year old

Hey Philip,

Thanks so much for your review, we're glad that you had a positive experience with our product! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again!

Texas
1 review
0 helpful votes
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Excellent Customer Service
February 24, 2022

The customer service representative was very helpful and pleasant to work with. I'll use Rocket Lawyer the next time a need for a legal document template is needed. Thank You Rocket Lawyer Team!

Date of experience: February 24, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hi Boyce,

We greatly appreciate your review, thanks so much! Have a wonderful day.

New Mexico
1 review
0 helpful votes
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Exactly what I needed.
December 19, 2017

I had need of a promissory note and interest repayment schedule. Perfect fit and very easy step by step question and answer as it completed document. Thank you very much for the assistance.

Date of experience: December 18, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Rod,

We're glad that you've enjoyed our online document creation and we appreciate your review! If you have any questions or concerns at this time, feel free to send us an email at customeroutreach@rocketlawyer.com. Thanks!

Florida
1 review
0 helpful votes
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Last Will
October 6, 2024

Tiffany was helpful and very clear. I understood it all.

Date of experience: September 26, 2024
Rocket L. Rocket Lawyer Rep
9 months ago

Hell Steven,

We appreciate you taking the time to share your feedback and so glad that your experience with one of our representatives was a positive one! Have a great day.

Michigan
1 review
0 helpful votes
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Excellent Customer Service
October 6, 2024

Tiffany assisted me today. She solved my problem in an efficient manner and was very courteous.

Date of experience: September 26, 2024
Rocket L. Rocket Lawyer Rep
9 months ago

Hey Lois,

Thanks for taking the time to leave us a review and we're so glad that you've had a positive experience with our customer service! Take care.

Arizona
1 review
0 helpful votes
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Great help with Quitclaim deed for Osceola Co., FL
February 12, 2019

Provided the necessary forms, but take note:! Witness by two additional parties is NOT acceptable by the county recorder. We had to have it notarized. Both with given by Rocket Lawyer as options.

Date of experience: February 11, 2019
Rocket L. Rocket Lawyer Rep
over a year old

Hey Judith,

We greatly appreciate your review, thanks so much! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. We're more than happy to help :) Thanks again, Judith.

Nevada
1 review
0 helpful votes
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Best place for DIYers to create legal docs
March 21, 2024

Always has been best online legal documentation service providers at fraction of the attorneys fees. With "no to little knowledge" works best for DIYers experiment and save a ton of fees.

Date of experience: March 11, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hi Pratibha,

We're happy to hear that you've enjoyed our service and appreciate your review, thank you!

California
1 review
0 helpful votes
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It was a little frustrating that I was charged and didn't realize I had signed up for another month of fees, but the agent was really friendly and helpful, and seems to have resolved my issues

Date of experience: February 12, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hello Jonathan,

Thanks so much for your review, we're glad to hear you've enjoyed our service! Take care.

Kansas
2 reviews
3 helpful votes
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Easy to Use
February 1, 2024

It was very easy to use and complete the form. When I contacted Justina about cancelling my membership, she was very helpful. Overall, a good experience.

Date of experience: February 1, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hello Linda,

We appreciate you taking the time to leave us a review and so glad that you've had a positive experience with one of our representatives! Take care.

Texas
1 review
0 helpful votes
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Rocket Lawyer experience
October 22, 2019

I went on the Rocket Lawyer to find exactly what I wanted with out any problem and I felt that as of right now I cannot afford to pay for it every month right now so I was able to cancel my free trial like it say, and when I am ready I can go back on and accept the payment plan that I wanted, and it was not hard to do, and from what I can see the Rocket Lawyer can be very helpful in many ways.

Date of experience: October 20, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hey Ronald,

We're happy to hear that you've enjoyed our service and you're more than welcome to come back whenever you need our services! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com Thanks!

Illinois
1 review
5 helpful votes
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Beware,
September 9, 2013

Beware,

Rocket Lawyer gets you to sign up, and even when you quit within the trial period, they continue to bill you.

Warning, it's a scam. DO NOT give them your CC no.

Date of experience: September 9, 2013
California
1 review
0 helpful votes
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Best CSR
November 2, 2017

Had a small issue. My assistant didnt realize she signed up for a membership, I saw the charge, freaked out lol but got my refund. CSR was very helpful and very polite. If needed, I'll sign up.

Date of experience: November 1, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Mario,

We're happy to know that we were able to resolve this matter with you and appreciate your review! Send us an email at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!

Texas
1 review
0 helpful votes
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Great products
March 25, 2022

I was able to update my will, create a couple of other legal documents easily following the step by step instructions!
This made my task so easy. I would use Rocketlawyer.com again!

Date of experience: March 25, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hi Robin,

We greatly appreciate your review and so glad that you've enjoyed our service, thank you!

Illinois
1 review
0 helpful votes
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Exceptional Service
August 16, 2024

Kritina was very professional and helpful. There was a little difficulty in taking care of my request but Kristina was persistent in getting it resolved. Much appreciated

Date of experience: August 6, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Griffin,

We appreciate you taking the time to leave us a review, we're happy that you're happy! Take care.

New Jersey
1 review
0 helpful votes
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Legal help at a fair price
July 25, 2017

Excellent and to the point. Could not be more pleased. Will continue to use rocket for all my basic legal needs. Have already recommended Rocket to many friends.

Date of experience: July 25, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hello Robert,

Thank- you for your review and we greatly appreciate your patronage with us! If you need anything else, please don't hesitate to reach out by email at support@rocketlawyer.com or by phone at 877-881-0947. Thanks again!

Florida
1 review
0 helpful votes
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Excellent
November 11, 2019

My experience with this website was above and beyond my expectations. One same word thank you all of your help and also I have achieved what I needed.

Date of experience: November 9, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hi Mirca,

That's wonderful to hear you've enjoyed our service and we appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks!

Kansas
1 review
8 helpful votes
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Password doesn't work
January 8, 2014

Password doesn't work. Email followup is nil. Billing department can only be contacted by email, which is a joke. Cancelled after one billing - we'll see if that works.

Date of experience: January 8, 2014