Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Answered all our questions and helped with the forms. We only paid five dollars for great information. We are very happy with this site.
Thank you,
Byron Woehrle
I was able to prepare, sign and print without the help and expense as an attorney. Rocket Lawyer is a amazing tool to get the necessary legal documents at a decent price, ( fast).
Hello Tara,
Thanks so much for your review, we're happy that you're happy! If you have questions or concerns for us at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
Rocket lawyer was the perfect solution asst the time that I needed them. It was easy and quick to get my document completed. The system walks you thru the form with no confusion.
Hi Raymond,
Thank you for your review, we appreciate it! If there's anything that we can do to further improve your experience, please email us at customeroutreach@rocketlawyer.com. Thanks again!
Very user friendly, as someone who would like to make a south african version of this(proposal sent) then to see the way it works in action was mind-blowing, the state of the art!
Hey Philip,
Thanks so much for your review, we're glad that you had a positive experience with our product! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again!
The customer service representative was very helpful and pleasant to work with. I'll use Rocket Lawyer the next time a need for a legal document template is needed. Thank You Rocket Lawyer Team!
Hi Boyce,
We greatly appreciate your review, thanks so much! Have a wonderful day.
I had need of a promissory note and interest repayment schedule. Perfect fit and very easy step by step question and answer as it completed document. Thank you very much for the assistance.
Hey Rod,
We're glad that you've enjoyed our online document creation and we appreciate your review! If you have any questions or concerns at this time, feel free to send us an email at customeroutreach@rocketlawyer.com. Thanks!
Tiffany was helpful and very clear. I understood it all.
Hell Steven,
We appreciate you taking the time to share your feedback and so glad that your experience with one of our representatives was a positive one! Have a great day.
Tiffany assisted me today. She solved my problem in an efficient manner and was very courteous.
Hey Lois,
Thanks for taking the time to leave us a review and we're so glad that you've had a positive experience with our customer service! Take care.
Provided the necessary forms, but take note:! Witness by two additional parties is NOT acceptable by the county recorder. We had to have it notarized. Both with given by Rocket Lawyer as options.
Hey Judith,
We greatly appreciate your review, thanks so much! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. We're more than happy to help :) Thanks again, Judith.
Always has been best online legal documentation service providers at fraction of the attorneys fees. With "no to little knowledge" works best for DIYers experiment and save a ton of fees.
Hi Pratibha,
We're happy to hear that you've enjoyed our service and appreciate your review, thank you!
It was a little frustrating that I was charged and didn't realize I had signed up for another month of fees, but the agent was really friendly and helpful, and seems to have resolved my issues
Hello Jonathan,
Thanks so much for your review, we're glad to hear you've enjoyed our service! Take care.
It was very easy to use and complete the form. When I contacted Justina about cancelling my membership, she was very helpful. Overall, a good experience.
Hello Linda,
We appreciate you taking the time to leave us a review and so glad that you've had a positive experience with one of our representatives! Take care.
I went on the Rocket Lawyer to find exactly what I wanted with out any problem and I felt that as of right now I cannot afford to pay for it every month right now so I was able to cancel my free trial like it say, and when I am ready I can go back on and accept the payment plan that I wanted, and it was not hard to do, and from what I can see the Rocket Lawyer can be very helpful in many ways.
Hey Ronald,
We're happy to hear that you've enjoyed our service and you're more than welcome to come back whenever you need our services! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com Thanks!
Beware,
Rocket Lawyer gets you to sign up, and even when you quit within the trial period, they continue to bill you.
Warning, it's a scam. DO NOT give them your CC no.
Had a small issue. My assistant didnt realize she signed up for a membership, I saw the charge, freaked out lol but got my refund. CSR was very helpful and very polite. If needed, I'll sign up.
Hey Mario,
We're happy to know that we were able to resolve this matter with you and appreciate your review! Send us an email at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
I was able to update my will, create a couple of other legal documents easily following the step by step instructions!
This made my task so easy. I would use Rocketlawyer.com again!
Hi Robin,
We greatly appreciate your review and so glad that you've enjoyed our service, thank you!
Kritina was very professional and helpful. There was a little difficulty in taking care of my request but Kristina was persistent in getting it resolved. Much appreciated
Hello Griffin,
We appreciate you taking the time to leave us a review, we're happy that you're happy! Take care.
Excellent and to the point. Could not be more pleased. Will continue to use rocket for all my basic legal needs. Have already recommended Rocket to many friends.
Hello Robert,
Thank- you for your review and we greatly appreciate your patronage with us! If you need anything else, please don't hesitate to reach out by email at support@rocketlawyer.com or by phone at 877-881-0947. Thanks again!
My experience with this website was above and beyond my expectations. One same word thank you all of your help and also I have achieved what I needed.
Hi Mirca,
That's wonderful to hear you've enjoyed our service and we appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks!
Password doesn't work. Email followup is nil. Billing department can only be contacted by email, which is a joke. Cancelled after one billing - we'll see if that works.
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hello Byron,
So glad you've enjoyed our service, we're happy that you're happy! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful day!