Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
My experience with rocket lawyer is rated okay no great. Everything was seamless it's just that I wasn't ready for such a thorough sight I will return.
Kristina is pleasant. Answered call after several rings. Gave good guidance. I purchased the trail yet unknowingly paid $39.99 for nearly a year unknowingly. Not Kristina's fault.
Hey Ed,
Thank you so much for your review, we're really glad that your experience with our customer service was a positive one! Take care.
Only needed one document. Cancellation was easy as Angie provided excellent, timely service. She made me aware of your personal documents program which I will use in the future. Thank you Angie! JRS
Hello JR,
Thanks for taking the time to leave us a review, we're glad to hear your experience with our customer service was such a positive one! Take care.
Created account... Got my AZ Rental Agreement form done via EASY to follow menu-driven instructions... Downgraded to Free Trial status... Couldn't have been any easier! What a great tool!
Hey Bear,
We're delighted to know that you've enjoyed our product and thanks for your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.lcom with any questions or concerns. Thanks again, Bear!
Miss Sudon was professional, polite, sympathetic, supportive, and informative. Because of her, I will very happily refer your site to my friends, family, and co-workers.
Hi Lisa,
Thanks so much for leaving us a review, We're glad that you've had such a positive experience with us!
I had the opportunity to deal with Tucketr he was professional quick and dedicated pleasant outspoken a total delight.
Keep up the good work rocket lawyer
Hey Edys,
We appreciate you taking the time to leave us a review and so glad that you've had a positive experience with one of our representatives!
Needed a quick power of attorney for my brother, and received it right away. Thanks I really dont have much to say other than I printed the document got it notarized happy.
Hey Yvonne,
We're so glad that you've had such a good experience with our online document creation! If you have questions or concerns, please email us at customeroutreach@rocketlawyer.com. Thanks!
I HAD THE PLEASURE OF BEING HELPED BY KEVIN PHELPS. HE WAS AMAZING. VERY PERSONABLE. COULD TELL HE WANTED TO PROVIDE THE BEST SERVICE AND IT WASN'T "JUST A JOB" FOR HIM. ALL OTHER CUSTOMER SERVICE REPS SHOULD TAKE NOTES!
Hi Ashley,
We appreciate your review and really glad that our service was able to assist your needs. If you have questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Have a great day!
I WAS REALLY NOT ABLE TO USE THE DOCUMENTS AND THE SERVICE TO THE FULL EXTENT, THEREFORE I CANCELLED BECAUSE IT DID NOT WORK FOR ME.
Hello Suzanne,
We appreciate your review, but sorry to hear that the service didn't work out. If you have any questions or concerns at this time, please email customeroutreach@rocketlawyer.com
Was nice to speak with a person who was patient and fully cognizant of not just the billing questions I called about. She helped me through a number of technical issues as well. Rare find these days.
Hey Michael,
Thanks so much for your review, we love to hear about our member's positive customer service experiences!
I really would recommend your website. I found that he was knowledgeable about all the forms and documents you offer. He did let me know about a cheaper plan.
Hi Gail,
Thanks for your review, we're glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
This is a great site for doing any kind of legal documents. My experience in completing a sale was quick and accurate. I would recommend this site to anyone
Hey Thomas,
So glad that you've enjoyed our product; we're happy that you're happy! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks!
Legit and easy to use. I will definitely be back to get the monthly subscription, I can't afford it right now because I am just staring a new business.
Hello Mayowa,
Thank you for your review and we're really glad that you've enjoyed our product! Please let us know if you have any questions or concerns by sending an email to customeroutreach@rocketlawyer.com Thanks again!
The policy and procedures form I needed to set up was completely laid out for me and covered all necessary information. When completed, it was professional and formatted well.
Hi Cathy,
We are pleased that you've enjoyed our service and appreciate your feedback! Please feel free to email us at customeoutreach@rocketlawyer.com with any questions or concerns. Thank you!
Quick easy site for documentation. Called to verify my membership and customer service was awesome. There are many documents to choose from which makes it easy for small business
Hi Detrice,
Thanks for your review, we greatly appreciate it! Take care.
Rocket Lawyer was very helpful to give me the basics to apply for a Provisional Patent. I anticipate using their assistance more in the future. Very affordable legal support.
Hello Pat,
Thanks for taking the time to share your review, we greatly appreciate it! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com. Have a great day!
Needed a lease contract... done in 10 minutes! And having a copy in Word format allowed me to do some minor adjustments. My tenant is happy with "my efficiency" getting the paperwork to him. Há!
Hi Alex,
We're really glad that we could assist you with your legal needs and appreciate your review! If you have general questions or concerns, just email us at customeroutreach@rocketlawyer.com.
Selena was an absolute breath of fresh air! She really listened to my concerns and the she used her whole arsenal of tools to satisfy her client (me)! She is exactly a person I would hire for my team, no matter the task! ABSOLUTELY TERRIFIC!
Hello Ronald,
We're so glad to hear you've had such a positive experience with one of our representatives and appreciate your review! Thanks so much.
All I can speak is this one word PERFECT! You need 10 more people just like her. She walked me through every step and made sure that everything was right before getting off the phone with me.
Hello Patricia,
We're so glad to hear about your positive experience with our service and appreciate your review!
Had alot of problems with the website. Extremely slow. Started free trial - took $1 and returned $1 to credit card, but trial was never created.
Support great though.
Hi there Scott,
We appreciate your feedback, but sorry to hear about your experience with our website. Please email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time. Thanks!
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hello Kali,
We're happy to hear you've had a positive overall experience with our service and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!