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Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
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How would you rate Rocket Lawyer?
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North Carolina
1 review
0 helpful votes
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Trial period only
July 9, 2021

My experience with rocket lawyer is rated okay no great. Everything was seamless it's just that I wasn't ready for such a thorough sight I will return.

Date of experience: July 9, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Kali,

We're happy to hear you've had a positive overall experience with our service and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!

New Jersey
1 review
0 helpful votes
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Kristina
March 10, 2023

Kristina is pleasant. Answered call after several rings. Gave good guidance. I purchased the trail yet unknowingly paid $39.99 for nearly a year unknowingly. Not Kristina's fault.

Date of experience: March 10, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hey Ed,

Thank you so much for your review, we're really glad that your experience with our customer service was a positive one! Take care.

Virginia
1 review
0 helpful votes
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Quitclaim Deed
May 17, 2022

Only needed one document. Cancellation was easy as Angie provided excellent, timely service. She made me aware of your personal documents program which I will use in the future. Thank you Angie! JRS

Date of experience: May 17, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hello JR,

Thanks for taking the time to leave us a review, we're glad to hear your experience with our customer service was such a positive one! Take care.

Canada
1 review
0 helpful votes
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Free trial was perfect for what I needed!
May 7, 2019

Created account... Got my AZ Rental Agreement form done via EASY to follow menu-driven instructions... Downgraded to Free Trial status... Couldn't have been any easier! What a great tool!

Date of experience: May 7, 2019
Rocket L. Rocket Lawyer Rep
over a year old

Hey Bear,

We're delighted to know that you've enjoyed our product and thanks for your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.lcom with any questions or concerns. Thanks again, Bear!

Florida
1 review
0 helpful votes
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Excellent customer service!
May 5, 2021

Miss Sudon was professional, polite, sympathetic, supportive, and informative. Because of her, I will very happily refer your site to my friends, family, and co-workers.

Date of experience: November 27, 2017
Velma A. Rocket Lawyer Rep
over a year old

Hi Lisa,

Thanks so much for leaving us a review, We're glad that you've had such a positive experience with us!

New York
1 review
0 helpful votes
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Great customer service
February 25, 2022

I had the opportunity to deal with Tucketr he was professional quick and dedicated pleasant outspoken a total delight.
Keep up the good work rocket lawyer

Date of experience: February 25, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hey Edys,

We appreciate you taking the time to leave us a review and so glad that you've had a positive experience with one of our representatives!

New Jersey
1 review
0 helpful votes
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Satisfied
April 6, 2018

Needed a quick power of attorney for my brother, and received it right away. Thanks I really dont have much to say other than I printed the document got it notarized happy.

Date of experience: April 5, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hey Yvonne,

We're so glad that you've had such a good experience with our online document creation! If you have questions or concerns, please email us at customeroutreach@rocketlawyer.com. Thanks!

Pennsylvania
1 review
0 helpful votes
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KP WAS AWESOME!
August 18, 2021

I HAD THE PLEASURE OF BEING HELPED BY KEVIN PHELPS. HE WAS AMAZING. VERY PERSONABLE. COULD TELL HE WANTED TO PROVIDE THE BEST SERVICE AND IT WASN'T "JUST A JOB" FOR HIM. ALL OTHER CUSTOMER SERVICE REPS SHOULD TAKE NOTES!

Date of experience: August 18, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Ashley,

We appreciate your review and really glad that our service was able to assist your needs. If you have questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Have a great day!

Florida
1 review
0 helpful votes
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ROCKET LAWYER
August 29, 2024

I WAS REALLY NOT ABLE TO USE THE DOCUMENTS AND THE SERVICE TO THE FULL EXTENT, THEREFORE I CANCELLED BECAUSE IT DID NOT WORK FOR ME.

Date of experience: August 19, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Suzanne,

We appreciate your review, but sorry to hear that the service didn't work out. If you have any questions or concerns at this time, please email customeroutreach@rocketlawyer.com

Florida
1 review
0 helpful votes
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Good Handle on Many Topics besides billind
February 24, 2022

Was nice to speak with a person who was patient and fully cognizant of not just the billing questions I called about. She helped me through a number of technical issues as well. Rare find these days.

Date of experience: February 24, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hey Michael,

Thanks so much for your review, we love to hear about our member's positive customer service experiences!

Virginia
1 review
0 helpful votes
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He was very helpful.
August 3, 2021

I really would recommend your website. I found that he was knowledgeable about all the forms and documents you offer. He did let me know about a cheaper plan.

Date of experience: August 3, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Gail,

Thanks for your review, we're glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!

Wisconsin
1 review
0 helpful votes
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Bill of Sale
January 11, 2019

This is a great site for doing any kind of legal documents. My experience in completing a sale was quick and accurate. I would recommend this site to anyone

Date of experience: January 9, 2019
Rocket L. Rocket Lawyer Rep
over a year old

Hey Thomas,

So glad that you've enjoyed our product; we're happy that you're happy! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks!

California
1 review
0 helpful votes
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Awesome
April 29, 2019

Legit and easy to use. I will definitely be back to get the monthly subscription, I can't afford it right now because I am just staring a new business.

Date of experience: April 27, 2019
Rocket L. Rocket Lawyer Rep
over a year old

Hello Mayowa,

Thank you for your review and we're really glad that you've enjoyed our product! Please let us know if you have any questions or concerns by sending an email to customeroutreach@rocketlawyer.com Thanks again!

Nebraska
1 review
0 helpful votes
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Form was easy to create
May 24, 2019

The policy and procedures form I needed to set up was completely laid out for me and covered all necessary information. When completed, it was professional and formatted well.

Date of experience: May 23, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hi Cathy,

We are pleased that you've enjoyed our service and appreciate your feedback! Please feel free to email us at customeoutreach@rocketlawyer.com with any questions or concerns. Thank you!

Florida
1 review
0 helpful votes
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Excellent
May 5, 2021

Quick easy site for documentation. Called to verify my membership and customer service was awesome. There are many documents to choose from which makes it easy for small business

Date of experience: December 6, 2017
Velma A. Rocket Lawyer Rep
over a year old

Hi Detrice,

Thanks for your review, we greatly appreciate it! Take care.

Texas
1 review
0 helpful votes
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Legal Support for Patent Application
January 10, 2020

Rocket Lawyer was very helpful to give me the basics to apply for a Provisional Patent. I anticipate using their assistance more in the future. Very affordable legal support.

Date of experience: January 10, 2020
Velma A. Rocket Lawyer Rep
over a year old

Hello Pat,

Thanks for taking the time to share your review, we greatly appreciate it! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com. Have a great day!

Florida
1 review
0 helpful votes
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Clear and straight forward doc creation
October 31, 2017

Needed a lease contract... done in 10 minutes! And having a copy in Word format allowed me to do some minor adjustments. My tenant is happy with "my efficiency" getting the paperwork to him. Há!

Date of experience: October 31, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Alex,

We're really glad that we could assist you with your legal needs and appreciate your review! If you have general questions or concerns, just email us at customeroutreach@rocketlawyer.com.

North Carolina
1 review
0 helpful votes
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Selena Deserves a Raise
February 16, 2022

Selena was an absolute breath of fresh air! She really listened to my concerns and the she used her whole arsenal of tools to satisfy her client (me)! She is exactly a person I would hire for my team, no matter the task! ABSOLUTELY TERRIFIC!

Date of experience: February 16, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hello Ronald,

We're so glad to hear you've had such a positive experience with one of our representatives and appreciate your review! Thanks so much.

Illinois
1 review
0 helpful votes
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Perfect
February 4, 2022

All I can speak is this one word PERFECT! You need 10 more people just like her. She walked me through every step and made sure that everything was right before getting off the phone with me.

Date of experience: February 4, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hello Patricia,

We're so glad to hear about your positive experience with our service and appreciate your review!

New York
1 review
0 helpful votes
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Support was great - website not so much
February 28, 2022

Had alot of problems with the website. Extremely slow. Started free trial - took $1 and returned $1 to credit card, but trial was never created.
Support great though.

Date of experience: February 28, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hi there Scott,

We appreciate your feedback, but sorry to hear about your experience with our website. Please email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time. Thanks!