Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Great customer service & service all around 👏 call was answered immediately & issue dissolved
They offer you a free 7 day trial. I cancelled before day 7 and because I never received an email confirmation they still charged me and will not refund my money. DO NOT USE THIS SITE unless you want to be stuck paying their monthly fee.
Was able to download and have a document. There ended up being two witnesses with the same name just had the person sign twice. I needed the document right away
Hey Jackie,
We sincerely appreciate your feedback and we're sorry that there was an issue with the document. As a courtesy, we have refunded you for the document purchase, but just allow 7-10 business days for the refund to process. If you have any questions or concerns, please feel free to respond to the refund confirmation email that you've received or you can email us at customeroutreach@rocketlawyer.com. Thanks so much, Jackie.
A very friendly and helpful employee, Kevin, changed my status by phone quickly.
I only needed the one contract, and normally don't use contracts in my day to day business.
Hello Susan,
It's great to hear that you've enjoyed our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Rocket Lawyer is fantastic and I would highly recommend using it. Their templates are very professional and easy to work with. Their customer service time is 5 star especially Jacob!
Hi there Dylan,
It's awesome that you've enjoyed our document creation and customer service and thanks so much for your review!
Starting your own business can be scary and really exciting. Chris made sure I understood everything I needed to know and do to get it off on the right foot.
Hey Wanda,
We're so glad that you decided to work with Rocket Lawyer to get your business started and happy to know that you've had such a positive experience with one of our representatives! If you have questions or concerns at this time, just send us an email at customeroutreach@rocketlawyer.com. Thanks!
They are very good at communicating what is required in documents as well as following through. They are easy to reach and reply promptly for any inquiries you may have.
Hi NestReady,
Thanks for your review, we really appreciate it! We're happy to know that you've enjoyed our online document creation also. Email us at customeroutreach@rocketlawyer.com with any questions or concerns.
Randy was helpful and quick! Easy to understand, overall great customer service! Rocket Lawyer will be the first website for me to go to when I'm need! 10/10 will recommend
Hello Tonya,
It's awesome to hear you've enjoyed our service and appreciate your review! Please let us know if you need anything else at this time by emailing us at customeroutreach@rocketlawyer.com.
I called the number and was very happy to receive assistance as quickly as I did. Both Raquel (please forgive my spelling) and Maddie did wonderful! Thank you both so much for your help!
Hi James!
Thanks so much for your review, we sincerely appreciate it! Take care.
Answered all my questions quickly and easily. Real person on the other end, not a bot.
Hello Catherine,
Thanks so much for leaving us a review, we're happy that you're happy!
He was very accommodating and patient as I figured out what email address my subscription was attached to. He arrived at the solution for the purpose of my call in less than 5 minutes.
Hello Keeta,
It's wonderful to hear about your positive experience and we appreciate your review! Have a great day.
I mistakenly signed up for the monthly subscription to Rocket Lawyer. Rosechelle very graciously, competently and quickly resolved all my issues. It was a pleasure to work with her.
Hi Michael,
Thanks so much for your review, we're happy that you're happy!
I no longer wanted the premium plan due to some challenges, Raabia was pleasant, knowledgeable and very helpful. She provided me with other options that would work for me.
Hi Deborah,
We're so glad to hear about your positive customer service experience and appreciate your review! Thanks so much.
Nadia is excellent and helped me tremendously and with patience.
Hello Mitchell,
We appreciate your review and so glad to hear about your positive experience with our staff! Have a great day.
This site has everything! Im small time but I am glad to know that Rocket Lawyer is available for just the resource I need. I plan on using them again when the time comes.
Hey Sonya,
Thanks for sharing your experience with us and we hope that you do come back in the future if you ever need services like ours again! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com.
I received just what I needed which was tailored to the laws of my State. This not only saved me money, but the document I asked for is a quality legal document. Great job!
Hey David,
Thanks for your review and we're really glad that you've enjoyed our online legal documents! If you need anything else at this time, just send an email to customeroutreach@rocketlawyer.com.
We wanted to generate a personal will, now that we're retired and we're surprised how complete and we'll thought out it appeared. You won't be sorry! Sign up now. Rocket Lawyer has you covered.
Hi Paul,
We appreciate your review and glad that you've enjoyed our document creation, thanks so much!
It was so easy to use. I got the paper work done and it's already on file. I would recommend this to all my friends. Thanks for getting me the documents that I needed.
Hello Kathy,
Thanks so much for taking the time to share your feedback, we greatly appreciate it! Please let us know if you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com. Have a good day!
Re: Christine Weston
Representative very helpful to resolve payment refund.
Excellent assistance. She was very cooperative and helpful
Thank you.
Richard J Willett Jr
Hi Richard,
It's awesome to hear you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
My experience was EXCELLENT! Kristina did give me some options about what would be available if I wanted to keep the service. She was very friendly and kind and I did not feel any kind of pressure to continue my service.
Hello Anamarie,
Thanks so much for your review, we're happy to hear your experience was a positive one!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cornelia,
Thanks so much for your review, we're happy that you're happy!