Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Rocket Lawyer automatically charged my checking account just under $300 to renew a generally worthless membership. Not realizing that they would automatically renew, I downgraded my account immediately and requested a refund. After the first e-mail, I received a response saying that I needed to direct my complaint to a refund-specific address, which I then did. Four additional e-mails and two and a half weeks later, I have still not received any response.
I am not normally one to complain, and if there was a mistake made on my part to cause the automatic withdrawal I would certainly have accepted that and dealt with it. However, they have made absolutely no attempt to contact me or to resolve this issue. Absolutely poor.
This is also not the first time that I have received no response from Rocket Lawyer. Though they were generally useful in helping me form my first LLC, they completely ignored my questions regarding forming another. Of course, my current situation is a lot more frustrating, as they have $300 in charges that I anticipate having to dispute very soon.
It's been a very long time since I've spoken to a customer service representative who was this competent, polite, and cheerful...
Please clone this person!
Called Rocket Lawyer expecting it will take time on the phone as well as being difficult. The call was pleasant and respectful. She helped me find a better option and was very supportive to my needs.
Hello Ed,
We're really glad to hear that our customer service was able to assist you with your matter and appreciate your review! Have a wonderful day.
Easy to use. Able to complete in a very timely manner. Will use again if the need arises. This is the second time I have used Rocket Lawyer. Many things can be accomplished using this site.
Hey Richard,
Thanks so much for your review, we really appreciate it and we hope that you'll come back if you need us in the future. Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
I used this service one time and will never use it again. For the information they gave I might as well have thrown my money in the trash. Please don't waste your money like I did.
Everyone over the years have been very thoughtful and understanding what we needed I would highly recommend Rocket Lawyer
Hey Jamie,
Thanks for taking the time to leave us a review, we're so glad to hear about your positive experience! Take care.
The Rocket Lawyer's online platform was user friendly and the instructions were easy to follow. The legal generated documents had the correct wording that is suitable for my need.
Thank you
Hello Rhonda,
We're happy to hear about your positive experience with our service and thanks so much for your review!
Thank you for giving me the tools to be my own management company. I save thousands a year taking care of my own properties myself and I am legally protected. Ty
Hi Gioia,
That makes us so happy to know that we've been able to save you money by using our program, that's wonderful! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a great day!
I have spoken with one of the most beautifully professionally customer service rep that I think that I could have talk with who was very knowledgeable and very quick and efficient and rectifying my needs I want to thank Rocket lawyer for employing her and giving me the opportunity to enjoy her in my experience she is truly a gem and I recommend that if she hasn't had a raise in a while or whether she's had one or not give her another one and make sure she's the one who's training other people and pay her well for having this shining lite amongst herself you guys are lucky to have her and if I was still in business I will try that steal her from you thank you Caroline you're the best.
Hi there Walter,
It's so wonderful to hear that you've had a positive experience with our customer service and appreciate your review! Have a wonderful day.
Thank you so much jojo you made this situation so much easier for me
Hello Jake,
It's wonderful to hear about your positive customer service experience and we appreciate your review! Take care.
I enjoyed talking to Paige. She listened to me and addressed all of my concerns. Was very easy going and kind I rate this call nothing less than 5 stars!
Hi Abdul,
We appreciate you taking the time to leave us a review about your experience, thank you!
Kim was absolutely WONDERFUL to deal with. Pleasent, helpful, well spoken. I will certainly come back IF in the future I need any forms or documents.
Hello Scott,
It's wonderful to hear about your positive experience with one of our representatives and sincerely appreciate your review, thank you!
Looking for a Rental agreement for a Florida property - Options came up quickly and creating the final document was easy and not time consuming - Got hung up on the signature portion of the process where I could not skip the fields after my signature as Landlord was done - Wanted to send doc as is but could not - ended up saving /printing and scanning on my own workstation - But Overall will use site again if needed
Hey Jean-Francois,
So glad that you've enjoyed your experience with our online document creation, but we're so sorry that there were some issues with troubleshooting! We are always more than welcome to help you, so please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT) for assistance. If you still need any help at all, please send an email to customeroutreach@rocketlawyer.com. Thanks so much!
Rocker Lawyer was very easy to follow and accommodates legal documents from all states, which was especially helpful since we had property in other states.
Hey Kitty,
Thanks for taking the time to share your experience, we greatly appreciate it! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks again!
Fast, easy, reliable. Great Service. Would Recommend. They also have a customer service number that is answered by a live person and again, very helpful.
Hi Dutch,
We appreciate you taking the time to leave us a review and we're really glad that you've enjoyed what we have to offer, including our customer service! If you have further questions or concerns at this time, don't hesitate to email us at customeroutreach@rocketlawyer.com.
Can't imagine a worse, sneaky online experience. I was quickly charged two monthly fees of $39.99 for services I did not authorize.
When I called them Rosechelle was prompt at reversing the charges. Reversal MAY TAKE TEN BUSINESS DAYS.
Hi Douglas,
We're sorry to hear about your matter! Refunds can take 7-10 business days, but it doesn't necessarily take that amount of time. Please email customeroutreach@rocketlawyer.com if we can better assist you at this time.
If a free document is truly free one should not be FORCED to have an "upgraded" account when in fact one doesnt want an account at all. Thankfully I have an alert on my card for purchases otherwise this would be a backdoor way of scamming customers who are unaware of a ongoing monthly fee whether they use the service or not. The BBB needs to be notified.
Grace, is her name and she is what customer service is about…….
Respectful and to the point….
Wish they were all like this type of experience at other places…..
Hello Daryl,
We greatly appreciate you taking the time to leave us a review and it's so great to hear you've had a positive experience with our service! Take care.
Got what I needed to complete the process. The form is acceptable to us and we will be back. There are many forms that can be very helpful for me if I was not retired.
Hello Rex,
Thanks for leaving us a review and we're delighted to know that you've enjoyed our document process! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Have a great day!
Every time I needed to call, I got prompt answer. I recommend using rocket lawyer
Hi Audrey,
It's great to hear about your positive experience and appreciate your review, thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ed,
Thank you for taking the time to share your feedback, we appreciate it!