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Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
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How would you rate Rocket Lawyer?
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Illinois
1 review
0 helpful votes
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Bill of Sale Document
March 17, 2022

Rocket Lawyer provided me with a Bill of Sale for a truck that I was selling and a great customer experience. I easily saved $250 dollars while getting a professional-looking Bill of Sale document, and I didn't have to go to town or make a phone call to talk to a lawyer.

Date of experience: March 17, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hi there Al,

Thank you for taking the time to leave us a review, we're very glad that our service was able to save you money with your legal matter!

California
1 review
0 helpful votes
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Efficient
October 2, 2017

Great easy and efficient Just too expensive!

I really enjoy using the process which I needed quickly BUT THE price is excessive $20 for a small letter is extreme

Should be reviewed and based on the number of words used
Thank you

Date of experience: September 29, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hi Bruno,

We appreciate your review! We do offer some pricing options as far a memberships go. If you're interested in that, feel free to send an email to customeroutreach@rocketlawyer.com or call and speak with our New Business department at 877-881-0947 (M-F, 6am-6pm PT).

Florida
1 review
0 helpful votes
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Real Estate Documents
March 7, 2023

It was a pleasure working with this company. I went to the tryout and did a lease and it was easy to understand and even offered eSigning but after a couple day I decided to cancel because I realized, as a registered Realtor, that I have access to eSign thru my association membership.

Thank you for making easy the cancelation and also to manage documents thru your site. Very easy to understand and execute.

Date of experience: March 7, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hi Blanca,

It's wonderful to hear about your positive experience and we appreciate your review! Have a great day.

California
2 reviews
0 helpful votes
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Excellent Customer Service from Randy
August 31, 2021

I called RocketLawyer today to request a refund as I had canceled my subscription back in June, but was charged for July and August 2021. Randy understood completely and reversed those charges, which once again reinforced why RocketLawyer is the go to place for those requiring wills, living trusts, promissory notes or other legal document templates.

Date of experience: August 31, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Jonathan,

So glad you've enjoyed our service, we're happy that you're happy! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!

Pennsylvania
1 review
0 helpful votes
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I have used rocket lawyer a few times for business purposes setting up the LLC and different forms needed for loans etc. I need to do a will so definitely thinking of using them for personal reasons

Date of experience: February 2, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hey Ann,

It's so awesome to hear that you've had a positive experience with us and we greatly appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks!

Georgia
1 review
0 helpful votes
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Customer Service
August 3, 2021

The service provided by Mr. Randy Mathis was extremely helpful. He responded to my questions and concerns in a professional manner and helped me to make an appropriate choice for ongoing service.

Date of experience: August 3, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Cynthia,

It's great to hear that you've enjoyed our customer service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!

Florida
1 review
1 helpful vote
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Great start
April 8, 2019

I am working on starting an LLC. I've gotten great information and forms from this site.
I also used the ask the lawyer, for another legal matter, and got a quick response

Date of experience: April 7, 2019
Rocket L. Rocket Lawyer Rep
over a year old

Hello Evelyn,

We sincerely appreciate your review and pleased you've had a good experience with our service! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks so much!

Pennsylvania
1 review
0 helpful votes
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Positive experience
October 17, 2017

Had an issue with Google saying this was a free revive and after filling out all the forms, the site was asking for a fee to be paid. Karena resolved problem immediately

Date of experience: October 16, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Cindy,

We're so sorry that there was some trouble in the beginning, but we're really glad that one of our representatives was able to get everything worked out for you! If you have any general questions or concerns, please email us at customeroutreach@rocketlawyer.com.

Oklahoma
1 review
0 helpful votes
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The site is very easy to use.
November 28, 2017

I had a good experience using Rocket Lawyer. Although it was just a free trial, they treated me the same as paying members. It was also very easy to downgrade/cancel my membership.

Date of experience: November 27, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Hassan,

We're delighted to know that your experience with us was such a positive one! Feel free to email us at customeroutreach@rocketlawyer.com. Thanks!

Washington
1 review
3 helpful votes
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They think I was complaining about their premium service that is paid monthly.
In actuality. They charged me (document fee) 4 times for what ended up being 1 document that sits unfinished.

Date of experience: June 18, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Remedial,

We would like to better assist you with this matter and have messaged you directly on SiteJabber to get this resolved.

North Carolina
1 review
0 helpful votes
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Straight up and honest.
December 30, 2020

Only needed one form and used the free trial. It was easy to cancel. If I need additional forms or documents, I'll return to Rocket Lawyer and be glad to even pay.

Date of experience: December 30, 2020
Velma A. Rocket Lawyer Rep
over a year old

Hello Bruce,

We sincerely appreciate you taking the time to leave us a review, we're very happy to hear that you've enjoyed our product! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a nice day!

South Carolina
1 review
0 helpful votes
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Helpful
August 30, 2024

Using the document service was great. Easy to fill in the blanks and go

Date of experience: August 20, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Neelis!

We sincerely appreciate you taking the time to leave us a review and glad to hear about your positive experience with our customer service staff! Have a wonderful day.

Georgia
1 review
0 helpful votes
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Awesome phone conversation!
August 11, 2021

Kevin was very helpful and has the most awesome personality - his voice was reassurance and I felt comfortable in knowing he would get my request handled!

Date of experience: August 11, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Marlissa,

It's so great to hear you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks!

Georgia
1 review
0 helpful votes
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Great for will prep
March 27, 2018

Easy to understand, good help info, no problems.
The only issue I have is that your Rate Your Experience requires too many characters on the description.

Date of experience: March 26, 2018
Rocket L. Rocket Lawyer Rep
over a year old

Hey E. C.,

We're delighted to know that you've had a good experience with us! If you have any questions or concerns at this time, please send an email to customeroutreach@rocketlawyer.com. Thanks, E. C.!

California
1 review
0 helpful votes
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KPhelps
August 18, 2021

Over-all positive and professional. Kevin was respectful to my request.
He did approach supervisor for additional support on a request.
We found a mutual common ground.

Date of experience: August 18, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi Brian,

Thanks so much for taking the time to share your feedback! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!

New York
1 review
0 helpful votes
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Review
September 8, 2023

Rocket Lawyer was great. I just signed up for the 5-day trial and I printed an eviction notice right away and it worked perfectly right away so I canceled the 5-day trial on it cuz I don't need any longer. And also Kristina was wonderful to work with.

Date of experience: September 8, 2023
Rocket L. Rocket Lawyer Rep
over a year old

Hi John,

It's wonderful to hear about your positive experience with our service and appreciate your review, thanks so much!

California
1 review
0 helpful votes
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Great customer service
September 1, 2024

McKenna was very attentive and thorough. She provided prompt information and follow-through.

Date of experience: August 22, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Lori,

We're so glad that one of our representatives could assist you with your matter and appreciate your review, thanks so much!

California
1 review
0 helpful votes
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Excellent
February 12, 2024

Thank you for hiring and retaining Ellis as a member of Rocket Lawyer's Team. She is professional, knowledgeable, thorough, and pleasure to work with.
Sincerely, Kelley Lovejoy-Hall

Date of experience: February 12, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hi Kelley,

Thank you for taking the time to leave us a review, we're glad you've had a positive customer service experience too! Take care.

Georgia
1 review
21 helpful votes
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All I wanted was one of their "free" forms, what I got was months of debits to my credit card. The best advice I can offer is run away from these cretins, they are at best scammers and at worst criminals. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER, BETTER YET, DON'T EVEN GO TO THEIR SITE. Just going to their site will require that you take a shower just to get the slime off. Heed the advice of all of us that have been ripped off, STAY AWAY!

Date of experience: August 4, 2014
Michigan
1 review
0 helpful votes
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I am rather challenged with the computer and the rep. Handled me with care and patience. I appreciated all her assistance and finally the problem was resolved.

Date of experience: August 7, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hello Theresa,

Thank you for your review, we're so glad to hear about your experience with one of our representatives! Have a great day.