Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Rocket Lawyer provided me with a Bill of Sale for a truck that I was selling and a great customer experience. I easily saved $250 dollars while getting a professional-looking Bill of Sale document, and I didn't have to go to town or make a phone call to talk to a lawyer.
Great easy and efficient Just too expensive!
I really enjoy using the process which I needed quickly BUT THE price is excessive $20 for a small letter is extreme
Should be reviewed and based on the number of words used
Thank you
Hi Bruno,
We appreciate your review! We do offer some pricing options as far a memberships go. If you're interested in that, feel free to send an email to customeroutreach@rocketlawyer.com or call and speak with our New Business department at 877-881-0947 (M-F, 6am-6pm PT).
It was a pleasure working with this company. I went to the tryout and did a lease and it was easy to understand and even offered eSigning but after a couple day I decided to cancel because I realized, as a registered Realtor, that I have access to eSign thru my association membership.
Thank you for making easy the cancelation and also to manage documents thru your site. Very easy to understand and execute.
Hi Blanca,
It's wonderful to hear about your positive experience and we appreciate your review! Have a great day.
I called RocketLawyer today to request a refund as I had canceled my subscription back in June, but was charged for July and August 2021. Randy understood completely and reversed those charges, which once again reinforced why RocketLawyer is the go to place for those requiring wills, living trusts, promissory notes or other legal document templates.
Hello Jonathan,
So glad you've enjoyed our service, we're happy that you're happy! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Take care!
I have used rocket lawyer a few times for business purposes setting up the LLC and different forms needed for loans etc. I need to do a will so definitely thinking of using them for personal reasons
Hey Ann,
It's so awesome to hear that you've had a positive experience with us and we greatly appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks!
The service provided by Mr. Randy Mathis was extremely helpful. He responded to my questions and concerns in a professional manner and helped me to make an appropriate choice for ongoing service.
Hi Cynthia,
It's great to hear that you've enjoyed our customer service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
I am working on starting an LLC. I've gotten great information and forms from this site.
I also used the ask the lawyer, for another legal matter, and got a quick response
Hello Evelyn,
We sincerely appreciate your review and pleased you've had a good experience with our service! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks so much!
Had an issue with Google saying this was a free revive and after filling out all the forms, the site was asking for a fee to be paid. Karena resolved problem immediately
Hey Cindy,
We're so sorry that there was some trouble in the beginning, but we're really glad that one of our representatives was able to get everything worked out for you! If you have any general questions or concerns, please email us at customeroutreach@rocketlawyer.com.
I had a good experience using Rocket Lawyer. Although it was just a free trial, they treated me the same as paying members. It was also very easy to downgrade/cancel my membership.
Hey Hassan,
We're delighted to know that your experience with us was such a positive one! Feel free to email us at customeroutreach@rocketlawyer.com. Thanks!
They think I was complaining about their premium service that is paid monthly.
In actuality. They charged me (document fee) 4 times for what ended up being 1 document that sits unfinished.
Hey Remedial,
We would like to better assist you with this matter and have messaged you directly on SiteJabber to get this resolved.
Only needed one form and used the free trial. It was easy to cancel. If I need additional forms or documents, I'll return to Rocket Lawyer and be glad to even pay.
Hello Bruce,
We sincerely appreciate you taking the time to leave us a review, we're very happy to hear that you've enjoyed our product! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a nice day!
Using the document service was great. Easy to fill in the blanks and go
Hello Neelis!
We sincerely appreciate you taking the time to leave us a review and glad to hear about your positive experience with our customer service staff! Have a wonderful day.
Kevin was very helpful and has the most awesome personality - his voice was reassurance and I felt comfortable in knowing he would get my request handled!
Hi Marlissa,
It's so great to hear you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks!
Easy to understand, good help info, no problems.
The only issue I have is that your Rate Your Experience requires too many characters on the description.
Hey E. C.,
We're delighted to know that you've had a good experience with us! If you have any questions or concerns at this time, please send an email to customeroutreach@rocketlawyer.com. Thanks, E. C.!
Over-all positive and professional. Kevin was respectful to my request.
He did approach supervisor for additional support on a request.
We found a mutual common ground.
Hi Brian,
Thanks so much for taking the time to share your feedback! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
Rocket Lawyer was great. I just signed up for the 5-day trial and I printed an eviction notice right away and it worked perfectly right away so I canceled the 5-day trial on it cuz I don't need any longer. And also Kristina was wonderful to work with.
Hi John,
It's wonderful to hear about your positive experience with our service and appreciate your review, thanks so much!
McKenna was very attentive and thorough. She provided prompt information and follow-through.
Hello Lori,
We're so glad that one of our representatives could assist you with your matter and appreciate your review, thanks so much!
Thank you for hiring and retaining Ellis as a member of Rocket Lawyer's Team. She is professional, knowledgeable, thorough, and pleasure to work with.
Sincerely, Kelley Lovejoy-Hall
Hi Kelley,
Thank you for taking the time to leave us a review, we're glad you've had a positive customer service experience too! Take care.
All I wanted was one of their "free" forms, what I got was months of debits to my credit card. The best advice I can offer is run away from these cretins, they are at best scammers and at worst criminals. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER, BETTER YET, DON'T EVEN GO TO THEIR SITE. Just going to their site will require that you take a shower just to get the slime off. Heed the advice of all of us that have been ripped off, STAY AWAY!
I am rather challenged with the computer and the rep. Handled me with care and patience. I appreciated all her assistance and finally the problem was resolved.
Hello Theresa,
Thank you for your review, we're so glad to hear about your experience with one of our representatives! Have a great day.
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hi there Al,
Thank you for taking the time to leave us a review, we're very glad that our service was able to save you money with your legal matter!