Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Grace was amazing! She was courteous and she explained the entire process. Although she did offer me an option, she was not pushy. I greatly appreciate that.
It was easy to navigate and most topics were very clear on how to respond. Even though I will not used the contract for Deed I did online, I would use this services again if needed.
Hey Barbara,
We're really glad that you've enjoyed using our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks!
Asked a question and they got back to me the next day- was able to ask clarifying questions, too. They have specialists in many areas that you may need.
Hi Michelle,
We're really glad that you've enjoyed your experience with our services! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns, thanks so much!
Experience was good, except modifications had to be made for the specific situation. Because we do not need the services more than several times a year, the monthly fee of $39+ is a bit steep.
Hey Clay,
Thanks for leaving your feedback, we really appreciate it! Please rest assured that we do offer promotional deals on our memberships and documents from time-to-time, but we always offer offline deals when you speak to a representative from our New Business Sales Department. To get more information, please call and speak to them at 877-881-0947 (M-F, 6am-6pm PT).
I was looking for one simple legal document, so do not need an extended subscription at this time. When my need is more extensive, I will be back. Service was easy to use and effective.
Hi Jeffrey,
We're glad that you've enjoyed our online document creation, and we hope you do return if you need us in the future! If you have any questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com. Thanks!
I have questions with no response dating back to July 2023. This is unacceptable.
I should request a refund for such unacceptable service back to that date.
Why is the service so far off point?
Hello Linda,
Thank you for your feedback, but so sorry to hear about your matter. Please email customeroutreach@rocketlawyer.com for assistance at this time, or feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
I called to cancel my recent subscription and had a lovely and easy time doing it. The download that I received was very useful.
Thank you, Rocket Lawyer
Hey Keasha,
Thanks for your review and we're so glad that our services were able to assist you! Please email us at customeroutreach@rocketlawyer.com if you have any general questions or concerns. Thanks again!
The templates are helpful but need editing to use. The "automatic" charging of customer for a subscription after free week if you don't remember to cancel is unwelcome.
Hey Peter,
We sincerely appreciate the feedback and glad that you enjoyed the document creation. Our Free Trial works just like any other, so long as it's cancelled within the 7 days there is no billing whatsoever! Otherwise, it converts into a Premium Monthly Plan. We explain this at the time of sign up and also in the Welcome email that is sent as soon as the Trial is started. Please let us know if you have further questions or concerns by sending an email to customeroutreach@rocketlawyer.com. Have a great day!
Quick, efficient and cheerful service. Site is easy to navigate on a desktop. Tablets are a bit troublesome but with a phone call assistant I was easily directed.
Hi Cheri,
We're glad that you've enjoyed our customer support and our services! If you have further questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks!
I must say the Rocket Lawyers did a wonderful job with converting my business over from an LLC to a corporation. I will definitely use them again.
Darius
Hello Darius,
Thank you very much for your review. We greatly appreciate it, and it's so good to know when our customers have had a good experience with us! If you need anything or have further questions/concerns, please don't hesitate to reach out to us by email at support@rocketlawyer.com or by phone at 877-881-0947 (M-F, 6am-6pm PT.)
I didn't need ongoing support, and they were gracious to let me cancel and refund a recurring charge that I had missed seeing on my credit card statement.
Hi Gretchen,
Thanks for taking the time to leave us a review, we greatly appreciate it!
Had an issue this morning with my billing and spoke to Randy about it.
He fixed the issue immediately and was super helpful.
Would definitely recommend
Thank You!
Hello Carl,
We're happy to hear that one of our representatives were able to help you efficiently and thanks so much for your review!
I've been utilizing Rocket Lawyer for a couple of years now and it has proven to be a great service. The Attorney assistance that is provided is also very timely and helpful.
Nettie Nelson
Hi Nettie,
We really appreciate the review and we hope you come back for your legal needs. Thanks so much! Let us know if you need anything else at customeroutreach@rocketlawyer.com.
I found the document(s) I needed in order to educate myself quickly in legal area(s) of concern to me and which I had absolutely no knowledge of and was able to ask some questions which were quickly clarified enough for me to make a decision quickly regarding matters which were troubling me at the time over which I could not afford to procrastinate.
Hello CH,
Thanks for your feedback, we greatly appreciate it! Please let us know if you need further assistance at this time by emailing us at customeroutreach@rocketlawyer.com. Have a wonderful day!
The rep who helped me was very quick in helping me set up my company account. She also explained many of the benefits and navigation of the site. Very helpful!
Hello Mica,
We appreciate your review and so glad to hear about your experience with on of our representatives! Have a great day.
The representative I spoke with had a kind voice and very soft voice. She was very clear in her words. I could understand everything that she said. I mean this girl was awesome and u guys definitely need to give her a raise. To the representative that helped mei wanna say, " Thank you for ur kindness and empathy displayed on our call KUDO'S to u and kudos to the company got u, u would be an asset to any company. I was myself customer service and a Quality assurance supervisor. I can say I know a little bit about it and u did wonderfully. Keep up the good work. Thank you. " She 8s an asset to you alls company show her your appreciation please by giving her the pay that. Good representive should get, she's worth it
Hey Jamila,
Thanks so much for the review, we're delighted to hear you've enjoyed the service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
I had an excellent conversation with the expert that shared information concerning my account. Then offered several other options to choose from to continue my plan.
Thanks,
Hey Diana,
It's awesome to hear you've enjoyed our customer service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks!
I needed a quick and professional looking promissory note. The process was so easy and my documents look great. Will pass this helpful site to my employer.
Hey Scott,
We appreciate your review and you spreading the word about Rocket Lawyer! It's wonderful that you've had such a positive experience with us, but please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a great day.
Got a will off Rocketlawyer.com. Paid for the will only, no added services and did not sign up for monthly charges. BOOM! Got billed the next month for no reason. Put the whole thing into review by American Express. DO NOT USE ROCKETLAWYER!
Philip, We do have a couple different options upon checkout to obtain the documents. It sounds like there may have been some confusion or misunderstanding regarding the matter. To assist you further, I will need to gather some additional information to locate the account in question and help resolve the issue. Please contact me at jknighton@rocketlawyer.com or 877-881-0947 ext. 5025.
I wanted to start the process of creating a will and I believed my situation was going to be simple enough to create a simple last will and testament as well as a living will. Once I got started I figured out that my situation wasn't simple and I needed to take another route. However, my children - all college grads under the age of 35 - were so impressed by the services offered that they've already started their own wills and living wills with Rocket Lawyer. They weren't aware that it could be that easy for them and they've realized how important it is to create these documents to memorialize their wishes now, regardless of how many times they may need to modify the documents as their lives change and evolve.
Hi Angela,
Thank you for taking the time to leave us a review, we're glad you've enjoyed our service! If you have any questions or concerns at this time. Please email us at customeroutreach@rocketlawyer.com. Take care!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rosalind,
We appreciate your review and so glad to hear about your positive customer service experience! Take care.