Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I got a Transfer on Death Deed, modified it, then did 2 such deeds.
All took place in straightforward fashion, good speed. I forgot to cancel my free week sign-up until the 4th day.
Super easy to use!
Great, friendly staff!
No hassle whatsoever when cancelling my free membership!
They will save my information for me if I ever need to write up any other legal documents!
Hi there Victor,
Thanks so much for your review, we're so glad that you've enjoyed our product and customer service! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com for assistance. Thanks again!
Sabrina was extraordinarily helpful - she located my account really fast and was able to make the changes
I needed, excellent customer service skills - perfect balance of efficient with kindness!
Hello Deb,
Thanks so much for the review, we're delighted to hear you've enjoyed the service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
WELL, I WAS HAVING A VERY ROUGH TIME GETTING A VERY IMPORTANT DOCUMENT, SO, WHEN I CALLED, I HAD NO IDEA I WOULD GET SOME ONE SO KNOWLEDGEABLE, AND COULD FIX EVERYTHING FOR FOR ME.
SARAH KNEW WHAT THE PROBLEM WAS AND FIXED IT RIGHT AWAY. SHE KNOWS VERY MUCH ABOUT YOUR SYSTEM AND KEPT ME ON THE BALL. EVERY BUSINESS NEEDS MORE SARAH'S.
THANKS REV. DOC. MELVIN PRICE
Hello Rev. Doc. Melvin,
Thanks so much for your review, we're really glad to hear that one of our representatives could assist you with your matter! Have a wonderful day.
I've used Rocket Lawyer for residential lease agreements or legal forms regarding other matters and it was always a pleasant experience. They have easy to use forms.
Hello Rosie,
It's awesome to hear your experience with our service was such a pleasant one and appreciate you taking the time to leave us a review, thank you!
Rocket Lawyer was a snap setting up my new holding company. Much easier then I expected. Great questions asked that forced my creative juices to find an available name for the entity.
Hello Paul,
It's wonderful to hear about your positive experience, thanks so much!
Mr. Jacob Brown was extremely knowledgeable and helpful, he was very patient with me explaining step-by-step what to do. I truly appreciate his help during my trying time.
Hello Michelle,
It's awesome to hear about your positive experience and thank you for your review!
Overall experience has been great. All of my questions were answered and I didn't have to completely cancel my membership. The downgrade is just the right thing for me at this present time.
Hi Darryl,
We're thrilled to hear about your positive customer service experience and appreciate your review! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns at this time. Take care!
The Rep Christine, was so patient, friendly, knowledgeable and very thorough. I have already created my first document, looks very professional. Thank you!
Hello Brenda,
We love hearing about our customers experiences with our service, and so glad that you've had such a positive experience with us! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Have a wonderful day!
I'm just starting out so I don't need much help now, but when I do I'll come back to you. I've even found that your services have been used by some of the people that I'm working with too... Thanks!
Hi Gregory,
Thank you for your review and we're really glad that your experience with us was such a positive one. Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
Thanks for making this very easy. Not sure why I need to describe my positive experience using 100 characters when I can do it in less. I will use Rocket Lawyer again.
Hi William,
Thanks for taking the time to leave us a review and we're glad that you've enjoyed your time with us! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
I needed to generate a signable rental lease quickly to help me manage a rental property. Rocket Lawyer's walk-through process for creating the lease was both simple and comprehensive, and it generated a draft lease quickly. I had to edit it a bit to be specific to my circumstances, and the editing interface was easy to use (though do note that if you remove a clause you have to manually re-number all the remaining clauses!).
Afterwar I had some questions about the subscription, and Justina was super helpful and got everything I needed done quickly and cheerfully. Overall a great experience!
Hi Gareth,
Thank you for taking the time to share your feedback, we really appreciate it! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again!
Started a business endeavor needed legal documents for developers. Rocket Lawyer had everything I needed and also suggested other items. Highly Recommend.
Hey Fannie,
Thanks so much for your review and we're delighted to know that you've enjoyed our product! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks again and have a great day :)
Great experience with Rocket Lawyer, they have the KISS principle down.
Finished a contract in 10 minutes, plug and play is as good as it gets.
Thank you for the help
Hi Steve,
We're really glad that you've enjoyed our online document creation, and we hope that you'll return in the future if you ever need our services again! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns, thanks so much!
As a non-legal person, this was a good experience for me. Easy to understand documents, great website, fast implementation, excellent customer service,
Hi Mary,
Thanks for taking the time to leave us a review, we really appreciate it! If you have any questions or concerns at this time, just send us an email at customeroutreach@rocketlawyer.com.
Highly recommended! Rocket Lawyer
I was able to create documents for free within the first week trial. In the future when my business growth. I will definitely continue using this service.
Hello Johanna,
Thanks for taking the time to share your feedback, it's greatly appreciated! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Have a wonderful day! :)
I just needed a one time use of Rocket Lawyer but it came in handy and was convenient. I now know for future reference if I need anything legal document wise, I will come back to them.
Hi Carlos,
We appreciate you taking the time to leave us a review, thanks so much! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Take care!
I had to get a Power of Attorney form to get information from my father's insurance company as he's now in hospice. Using Rocket Lawyer was quick, straightforward and easy.
Hi Michael,
Thanks so much for your review and we're really glad that our services were able to help you accomplish what you needed to do. If you have any questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
I have used you service for years and continue to use it. Your company is always helpful and saves me thousands of dollars not having to hire out the work.
Hey Steven,
We're happy to hear you've had a positive experience and thank you so much for your review! Take care.
Representative was very patient, thorough, honest
and knowledgeable. Recommended the best plan according to my business needs. I was extremely satisfied.
Hello Herman,
It's wonderful to hear about your positive customer service experience and appreciate your review! Take care.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey James,
We really appreciate your feedback regarding our product! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com for assistance.