Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Had to phone tech support for Rocket Lawyer today - twice - each time I reached a different Tech support person and each one was FRIENDLY, HELPFUL, UPBEAT and took care of my issues quickly and efficiently. Answered my initial call within 1 minute, too! Wow - who does that any more? Obviously, Rocket Lawyer! I've utilized their services for my company for the past umpteen years and have never ever had a bad experience. Congrats, Rocket Lawyer, for not just being a money machine and for caring about your customer experience even after they have signed up.
I wish I'd come looking for these reviews before using RocketLawyer. I purchased their services for $85 up front and a $49 a month monthly fee. During registration, I answered questions as to what kind of services I needed, ILC, Non-Profit 501 (c) 3 classification. They immediately completed the incorporation, but sent vague emails about me needing to follow up with them about the non-profit status. Four phone calls and three emails later I finnaly got to ask someone what the next steps were for completing the 501 (c) 3. Their answer... Give us $480 more. I called to cancel my services and they explained that they were now listed as my agent for the non-profit and that I would have to file to have them removed. They could do it for me for another $100. Wowsers, what a scam. This company's practices appear illegal, but I cant afford to pay them to file the claim!
We are sorry that there has been any sort of confusion or inconvenience regarding the matter. I will be attempting to contact you to help resolve the matter; however, don't hesitate to contact me directly for additional assistance. 877-881-0947 ext. 5025 -- jknighton@rocketlawyer.com.
Thank you for your wonderful service in canceling my account as per my request. I no longer need any of your services or free trials of your service. You were great to work with and I appreciate all your help and understanding. If I ever need your services again, I will let you know.
Please stop all Billings effective immediately.
Thank you
Tom A Linstrom
*******@gmail.com
Hi Tom,
Thanks so much for your review. Your membership was downgraded/cancelled as of 2/14/2022. Please email customeroutreach@rocketlawyer.com with any questions or concerns.
When I called Rocket Lawyer, Dru answered my call. I told her that I was having issues cancelling my subscription and that I had been trying to login and was continously getting told that my Login was incorrect. She verified my name and email address and within a few minutes my subscription was canceled. It was nice to speak with someone as courteous, sweet, nice, and professional as Dru was.
Hi MaShawn,
It's awesome to hear you've had such a positive experience with one of our representatives and appreciate your review! Please let us know if you have any further questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Thanks!
Justina was very helpful! Answered my question and was able to take care of my account issue promptly.
Hi Cheryl,
We're delighted to hear about your positive customer service experience and appreciate you taking the time to share your feedback! Please take care.
Very pleasant. Grace was knowledgeable, friendly and explained all of my options.
Hello Thomas,
We're delighted to hear about your positive customer service experience and appreciate you taking the time to share your feedback! Please take care.
Pat was exceptionally friendly and professional
I canceled my subscription and she was great.
Thankyou
Hi John,
Thanks for your review, we sincerely appreciate it! Please take care.
Kimberly handled my request so professionally that I had my questions answered right before I even asked them. She knew exactly what I needed and it made my solution so fast and easy!
Hi Greg,
Thank you for taking the time to share your feedback, we appreciate it! Take care.
Patient and kind, Allie listened carefully to my situation and helped me better understand my account's billing. Someone buy Allie lunch! Fantastic service!
Hello Heather,
It is wonderful to hear that you've had such a positive customer service experience and we appreciate your review, thank you very much! Take care.
I had a number of questions about how the registered office i signed up for works. Kristina worked hard to ensure that I found all the answers and was satisfied. Thank you for the excellent service.
Hi Shaun,
It's wonderful to hear about your positive customer service experience and we appreciate your review! Take care.
I found RocketLawyer simply searching for 1 legal document, with no intention or desire to enroll in any type of subscription.
RocketLawyer made completing the form I needed so easy, and done accurately, that I wrote to their customer service team and asked about monthly membership options (rather than just cancelling the free trial signup required for me to print the one doc I needed.) CustServ agent Raabi'a was a rockstar and advised me about a $7/mo membership that is ideal for my needs.
Boom 💥 -signed up. Thx RocketLawyer!
Hello Greg,
We are so happy to hear about your positive experience with our service and thanks so much for leaving us a review! Have a wonderful day.
Hello, I just wanted to let you know that you're rep named Randy did a great job in helping me out with my issue. He was very thoughtful and nice to deal with. Thanks for hiring him on your team!
Hello Robert,
We appreciate you taking the time to leave us a review and so glad you've enjoyed our service! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
I have called in a couple of times each time the customer service is informative and eager to help. Randy was no exception today. He went above and beyond my expectations!
Hello Kacey,
It's great to hear that you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Impressed!... I can't wait to see what else they can do for me in the way of organizing my estate. I'll never use the competition again - sorry Legalzoom.
Hi Bud,
We really appreciate your review and we're so glad that you've been enjoying our services here at Rocket Lawyer! If you need further assistance, feel free to email us at customeroutreach@rocketlawyer.com. Thanks!
Fast, efficient, professional results five stars. I paid 1000. 00 for services from a law firm for exactly the same thing and this was easier to comprehend and had it in less than 1 hour
Hi Ramona,
Thanks for leaving us a review and we're pleased to know that your experience with our product was such a positive one! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
One stop shopping. You should do your own research, consult with an attorney if need be but the explanations are great and the ease of getting things accomplished could not have worked out better.
Hey Steven,
We're so glad that our product was able to assist you with your needs and we hope that you'll come back in the future if you ever need our services again! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks, Steven!
If you sign up for this service's FREE trial, be sure to check back with them because they begin charging your card immediately, and continue monthly with out ever shooting you an email invoice.
BAD BUSINESS!
Greg, We apologize as it appears there was confusion regarding our Free Trial membership. If you still have concerns regarding the account, we would be happy to address them with you. Please contact Rocket Lawyer support at 877-881-0947 Mon-Fri 6am-6pm PST or email at customeroutreach@rocketlawyer.com.
The customer service representative was pleasant and provide fast service. I will definitely keep Rocket Lawyer in mind for my future needs based on this experience.
Hi ECM,
We're happy to know that you've had such a great experience with one of our representatives and we hope that you'll come back if you ever needs us again in the future! Feel free to email us at customeroutreach@rocketlawyer.com. Thanks!
Fast, efficient, great reps. Very competitive and above all - reasonable pricing.
I would highly recommend it to anyone who is looking to start up their own company. The process has been seamless.
Hello Goran,
We sincerely appreciate you taking the time to share your feedback and so glad you've enjoyed our product! Please let us know if you have any questions or concerns by sending an email to customeroutreach@rocketlawyer.com. Thanks!
This was the easiest, simplest legal experience I've ever had. For forty bucks and 45 minutes work I got a "hold harmless" agreement done and signed, on-line.
Hey Peter,
It's wonderful to hear that you've had such a positive experience with our service and was able to help you out in your time of need. If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com for assistance. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Annie,
Thanks for your review, we're happy that you've had a positive experience with our service!