business logo of Rocket Lawyer

Rocket Lawyer

Overview

Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.

This summary is generated by AI, based on text from customer reviews

service
91
value
83
quality
80
+1
Sponsored message from Rocket Lawyer
All the legal help you need. Anytime. Anywhere.
Visit Us
How would you rate Rocket Lawyer?
grey star
grey star
grey star
grey star
grey star
California
1 review
0 helpful votes
Follow Felicia H.
Unfollow Felicia H.
Send Message
Share Review
Report Review

Alicia S is awesome!
October 20, 2017

I found Alicia to be very attentive to my needs as a customer. I was interested to cancel my account, but she sugessted if I still want to have access to the documents/contracts I should downgrade which I was beyond happy to do. I was very impressed that Rocket Lawyer offered that membership. She was very knowledgable of the company and altered the membership more to my needs. In addition, I find her to have a much more soothing approach to solving solutions. A+ & thank you Alicia.

Date of experience: October 18, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Felicia,

We greatly appreciate your review and glad that your experience with one of our representatives was such a positive one! If you have further questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.

1 review
0 helpful votes
Follow Mark J.
Unfollow Mark J.
Send Message
Share Review
Report Review

Refunding Subscription Fee
August 11, 2024

The staff member was very helpful and informative around my effort to get refunded for a subscription that I was automatically enrolled in, which I was unaware of.

Date of experience: August 1, 2024
Rocket L. Rocket Lawyer Rep
11 months ago

Hello Mark,

It's awesome to hear you've had such a great experience with our customer service and sincerely appreciate your review, thank you very much!

Texas
1 review
0 helpful votes
Follow Stella S.
Unfollow Stella S.
Send Message
Share Review
Report Review

I don't have a review, just a question. I filled out a form for an Affidavit of Heirship putting down all the information for property, now I am afraid I may be scammed out of my property. How legit is this company?

Rocket Lawyer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hello Stella,
Thank you for reaching out to Rocket Lawyer.

Our site secures your private information using Norton Secured, powered by Verisign. Rocket Lawyer uses an SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before transmission. To check our security information, please see this link:
https://trustsealinfo.verisign.com/splash?form_file=fdf/splash.fdf&dn=www.rocketlawyer.com&lang=en.

If you have any further questions please feel free to call us at (877) 881-0947 Mon-Fri 7am-7pm MST or by emailing support@rocketlawyer.com

Sweden
2 reviews
0 helpful votes
Follow Tricia R.
Unfollow Tricia R.
Send Message
Share Review
Report Review

Above and beyond
September 1, 2024

I work from home and am selling at the same my home at the same time. I had a showing and a client called who was having problems with doc. I contacted your office problem solved ASAP. Very grateful.

Date of experience: August 22, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hi Tricia,

Thanks for your review, we sincerely appreciate it!

California
1 review
0 helpful votes
Follow Sabrina G.
Unfollow Sabrina G.
Send Message
Share Review
Report Review

Pleasure to speak
March 15, 2023

I called in to cancel my service Ediana assisted me. She was quite the pleasure to speak to. She quick and efficient even though I was a lil moody at the beginning of the call because I couldn't remember which of the 7 emails I used.

Date of experience: March 15, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hello Sabrina,

We're happy to hear you've had a positive experience with one of our representatives and appreciate your review, take care!

Washington
2 reviews
8 helpful votes
Follow Tess S.
Unfollow Tess S.
Send Message
Share Review
Report Review

I thought the process was easy to use and the forms seemed to give me EXACTLY what I needed BUT it turned out to just be a way to refer lawyers who told me the forms were no good. Don't know if that's true or not, but the lawyers don't seem to think the forms are legal as they are written! Rocket Lawyer did refund my money.

Date of experience: August 24, 2013
California
1 review
0 helpful votes
Follow Daria R.
Unfollow Daria R.
Send Message
Share Review
Report Review

Made My Day!
March 2, 2023

I woke up and checked my bank balance and WOW...I was charged for a service I didn't need or want. I missed the cutoff by one day. I reached out to Rocketlaw and got Linda. I wanted money back but didn't think I could get it. So I was already set to eat my mistake and just cancel, but Linda asked me what I wanted. I said my money back and she said ok. I got refund. Linda also explained what other options I had. Great customer service is so hard to come by. THANKS LINDA! YOU GET 10 STARS!
YOU MADE MY DAY!

Date of experience: March 2, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hello Daria,

Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.

California
1 review
0 helpful votes
Follow Marie K.
Unfollow Marie K.
Send Message
Share Review
Report Review

Document Preparation
July 28, 2022

I recently needed to prepare a Consignment form and found Rocket Lawyer on line. I was very impressed with the ease of using the website and was able to prepare a professional looking document in minutes. THANK YOU!

Date of experience: July 28, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hey Marie,

We are so glad that you've enjoyed our product and thank you for taking the time to leave us a review! Have a good day.

Illinois
1 review
0 helpful votes
Follow Bambi L.
Unfollow Bambi L.
Send Message
Share Review
Report Review

Customer Service
August 15, 2024

I had an error on my end and called customer service and she was so kind and helpful. Very easy to communicate with and walked me through fixing it so quick

Date of experience: August 5, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hi Bambi,

It's wonderful to hear about your positive customer service experience and we appreciate your review! Thanks so much.

Florida
1 review
0 helpful votes
Follow Sandeep S.
Unfollow Sandeep S.
Send Message
Share Review
Report Review

Excellent product
March 14, 2023

I Needed a contract and I was able to fill in the required information with ease and was able to get the contract I needed without any hassle and it was fast. The Customer service (Randy) was excellent and took care of what I needed done.

Date of experience: March 14, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hello Sandeep,

It's wonderful to hear your experience with our service was a positive one and appreciate your review! Have a great day.

California
1 review
0 helpful votes
Follow Christopher G.
Unfollow Christopher G.
Send Message
Share Review
Report Review

Great Experience!
October 27, 2017

I spoke with Justin A over the phone with a few questions I had about opening my LLC. He had a lot of knowledge and answered everything over and above my satisfaction. In addition, he informed me about other products and deals I could access through Rocket Lawyer and I was glad to add that to my account! I've been a paying member for about a year now and I am VERY happy with the service!

Date of experience: October 26, 2017
Rocket L. Rocket Lawyer Rep
over a year old

Hey Christopher,

We're so glad that you've had such a wonderful experience with one of our representatives! If you have general questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.

Oregon
1 review
0 helpful votes
Follow Tracy M.
Unfollow Tracy M.
Send Message
Share Review
Report Review

Great Service!
September 30, 2019

We recently experimented with a trial document that we found we did not need. Our call for refund/cancellation of the unrequired memebership was handled with grace and ease. We will certainly call on RocketLawyer for any needs we may have in future.

Date of experience: September 30, 2019
Velma A. Rocket Lawyer Rep
over a year old

Hi Tracy,

Thank you for trying out our service, we hope you return in the future if you ever need services like ours again! Let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a great day and thanks again.

Idaho
1 review
0 helpful votes
Follow Sydney U.
Unfollow Sydney U.
Send Message
Share Review
Report Review

I appreciated the opportunity to try out Rocket Lawyer and during some emergencies at my job I was not able to have the opportunity to stop it at the trial period end as I intended so I called and your excellent representative Victor corrected everything for me in the most professional and efficient manner to what I had intended and promptly had reversed any unintended actions in that regard concerning my account. With such a great experience with Victor and having the opportunity for the free trial period I will be using Rocket Lawyer in the future whenever I need to prepare certain legal documents and forms. Thank you and Victor there for your and his professional help and I plan to make use of your site in the future when I need your service. Thanks again!

Date of experience: September 7, 2023
Rocket L. Rocket Lawyer Rep
over a year old

Hi Sydney,

We sincerely appreciate you taking the time to leave us such a thoughtful review and happy to hear you've enjoyed your time with us! Have a great day.

Alabama
1 review
0 helpful votes
Follow Tamera N.
Unfollow Tamera N.
Send Message
Share Review
Report Review

Easy to cancel service.
September 12, 2022

I was not able to down load or print my document since I had some space's blank on purpose, to be filled out later.
Since I was not able to do so I canceled the service. Canceling was very simple and easy.

Date of experience: August 13, 2022
Velma A. Rocket Lawyer Rep
over a year old

Hey Tamara,

Thanks so much for your feedback, but we're sorry to hear about your issue! Let us know if you need anything at this time by emailing customeroutreach@rocketlawyer.com.

Texas
1 review
0 helpful votes
Follow Jason M.
Unfollow Jason M.
Send Message
Share Review
Report Review

Excellent ++++++
August 30, 2021

Keven was exception in his abilities to go far and beyond to draw a very good conclusion to my problem. In my opinion as a small business owner, keven would be elevated to supervisior status in a short time. Thank you Keven!

Date of experience: August 30, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hi there Jason,

We appreciate your review, thanks! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!

California
1 review
0 helpful votes
Follow Mohsen H.
Unfollow Mohsen H.
Send Message
Share Review
Report Review

Excellent customer service and products!
February 5, 2024

Alyssa was polite and kind. She answered all my questions and helpped me with my billing issue. I have had a membership with rocketlaywer for years and they never let me down. If I need a document, they have it. Its so easy and intuitive, anyone can use their service. I highly recommend Rocketlaywer!

Date of experience: February 5, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hello Mohsen,

Thanks so much for your review, we're happy to hear that you've enjoyed the service! Take care.

Maryland
1 review
0 helpful votes
Follow Cindy C.
Unfollow Cindy C.
Send Message
Share Review
Report Review

Very Good customer service
September 6, 2024

Kim has provided excellent customer service. Was explaining carefully.

Date of experience: August 27, 2024
Rocket L. Rocket Lawyer Rep
10 months ago

Hi Cindy,

We appreciate your review, thanks so much! Have wonderful day.

Missouri
1 review
0 helpful votes
Follow Jennifer G.
Unfollow Jennifer G.
Send Message
Share Review
Report Review

Easy to Use and Great Customer Service
August 14, 2021

I used the free trial for a document that I needed. I canceled my service the day my card was charged and they issued a full refund. The service was easy to use and very covenant. I plan on reenrolling at the beginning of next year. I will be starting my own business and will need the service. Easy to use and great customer service! I highly recommend.

Date of experience: August 14, 2021
Velma A. Rocket Lawyer Rep
over a year old

Hello Jennifer,

We're so glad that you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!

New York
1 review
0 helpful votes
Follow Diane M.
Unfollow Diane M.
Send Message
Share Review
Report Review

Rocket review
March 2, 2023

Very little wait time! Idiana was very helpful and very knowledgeable about what my issue entailed. She made it easy and quick. My 2 favorite things. She was also courteous and respectful aaanndd...she was so pleasant!

Date of experience: March 2, 2023
Velma A. Rocket Lawyer Rep
over a year old

Hello Diane,

It's so great to hear your experience has been positive! Take care.

Washington
2 reviews
0 helpful votes
Follow Susan B.
Unfollow Susan B.
Send Message
Share Review
Report Review

Medical directive
February 13, 2024

I needed some direction on the form I needed. I spoke with Raabi and she couldn't have been more helpful as well as knowledgeable. She solved what I needed in a few minutes. I called do frustrated and she was so pleasant.

Thanks again Raabi!

Date of experience: February 13, 2024
Rocket L. Rocket Lawyer Rep
over a year old

Hello Susan,

It's wonderful to hear your experience with our service was a positive one and appreciate your review! Have a great day.