Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I found Alicia to be very attentive to my needs as a customer. I was interested to cancel my account, but she sugessted if I still want to have access to the documents/contracts I should downgrade which I was beyond happy to do. I was very impressed that Rocket Lawyer offered that membership. She was very knowledgable of the company and altered the membership more to my needs. In addition, I find her to have a much more soothing approach to solving solutions. A+ & thank you Alicia.
The staff member was very helpful and informative around my effort to get refunded for a subscription that I was automatically enrolled in, which I was unaware of.
Hello Mark,
It's awesome to hear you've had such a great experience with our customer service and sincerely appreciate your review, thank you very much!
I don't have a review, just a question. I filled out a form for an Affidavit of Heirship putting down all the information for property, now I am afraid I may be scammed out of my property. How legit is this company?
Hello Stella,
Thank you for reaching out to Rocket Lawyer.
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If you have any further questions please feel free to call us at (877) 881-0947 Mon-Fri 7am-7pm MST or by emailing support@rocketlawyer.com
I work from home and am selling at the same my home at the same time. I had a showing and a client called who was having problems with doc. I contacted your office problem solved ASAP. Very grateful.
Hi Tricia,
Thanks for your review, we sincerely appreciate it!
I called in to cancel my service Ediana assisted me. She was quite the pleasure to speak to. She quick and efficient even though I was a lil moody at the beginning of the call because I couldn't remember which of the 7 emails I used.
Hello Sabrina,
We're happy to hear you've had a positive experience with one of our representatives and appreciate your review, take care!
I thought the process was easy to use and the forms seemed to give me EXACTLY what I needed BUT it turned out to just be a way to refer lawyers who told me the forms were no good. Don't know if that's true or not, but the lawyers don't seem to think the forms are legal as they are written! Rocket Lawyer did refund my money.
I woke up and checked my bank balance and WOW...I was charged for a service I didn't need or want. I missed the cutoff by one day. I reached out to Rocketlaw and got Linda. I wanted money back but didn't think I could get it. So I was already set to eat my mistake and just cancel, but Linda asked me what I wanted. I said my money back and she said ok. I got refund. Linda also explained what other options I had. Great customer service is so hard to come by. THANKS LINDA! YOU GET 10 STARS!
YOU MADE MY DAY!
Hello Daria,
Thank you so much for your review, we're happy to hear one of our customer service representatives could assist you with your matter! Have a wonderful day.
I recently needed to prepare a Consignment form and found Rocket Lawyer on line. I was very impressed with the ease of using the website and was able to prepare a professional looking document in minutes. THANK YOU!
Hey Marie,
We are so glad that you've enjoyed our product and thank you for taking the time to leave us a review! Have a good day.
I had an error on my end and called customer service and she was so kind and helpful. Very easy to communicate with and walked me through fixing it so quick
Hi Bambi,
It's wonderful to hear about your positive customer service experience and we appreciate your review! Thanks so much.
I Needed a contract and I was able to fill in the required information with ease and was able to get the contract I needed without any hassle and it was fast. The Customer service (Randy) was excellent and took care of what I needed done.
Hello Sandeep,
It's wonderful to hear your experience with our service was a positive one and appreciate your review! Have a great day.
I spoke with Justin A over the phone with a few questions I had about opening my LLC. He had a lot of knowledge and answered everything over and above my satisfaction. In addition, he informed me about other products and deals I could access through Rocket Lawyer and I was glad to add that to my account! I've been a paying member for about a year now and I am VERY happy with the service!
Hey Christopher,
We're so glad that you've had such a wonderful experience with one of our representatives! If you have general questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
We recently experimented with a trial document that we found we did not need. Our call for refund/cancellation of the unrequired memebership was handled with grace and ease. We will certainly call on RocketLawyer for any needs we may have in future.
Hi Tracy,
Thank you for trying out our service, we hope you return in the future if you ever need services like ours again! Let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a great day and thanks again.
I appreciated the opportunity to try out Rocket Lawyer and during some emergencies at my job I was not able to have the opportunity to stop it at the trial period end as I intended so I called and your excellent representative Victor corrected everything for me in the most professional and efficient manner to what I had intended and promptly had reversed any unintended actions in that regard concerning my account. With such a great experience with Victor and having the opportunity for the free trial period I will be using Rocket Lawyer in the future whenever I need to prepare certain legal documents and forms. Thank you and Victor there for your and his professional help and I plan to make use of your site in the future when I need your service. Thanks again!
Hi Sydney,
We sincerely appreciate you taking the time to leave us such a thoughtful review and happy to hear you've enjoyed your time with us! Have a great day.
I was not able to down load or print my document since I had some space's blank on purpose, to be filled out later.
Since I was not able to do so I canceled the service. Canceling was very simple and easy.
Hey Tamara,
Thanks so much for your feedback, but we're sorry to hear about your issue! Let us know if you need anything at this time by emailing customeroutreach@rocketlawyer.com.
Keven was exception in his abilities to go far and beyond to draw a very good conclusion to my problem. In my opinion as a small business owner, keven would be elevated to supervisior status in a short time. Thank you Keven!
Hi there Jason,
We appreciate your review, thanks! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com. Take care!
Alyssa was polite and kind. She answered all my questions and helpped me with my billing issue. I have had a membership with rocketlaywer for years and they never let me down. If I need a document, they have it. Its so easy and intuitive, anyone can use their service. I highly recommend Rocketlaywer!
Hello Mohsen,
Thanks so much for your review, we're happy to hear that you've enjoyed the service! Take care.
Kim has provided excellent customer service. Was explaining carefully.
Hi Cindy,
We appreciate your review, thanks so much! Have wonderful day.
I used the free trial for a document that I needed. I canceled my service the day my card was charged and they issued a full refund. The service was easy to use and very covenant. I plan on reenrolling at the beginning of next year. I will be starting my own business and will need the service. Easy to use and great customer service! I highly recommend.
Hello Jennifer,
We're so glad that you've had such a positive experience with our service and appreciate your review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
Very little wait time! Idiana was very helpful and very knowledgeable about what my issue entailed. She made it easy and quick. My 2 favorite things. She was also courteous and respectful aaanndd...she was so pleasant!
Hello Diane,
It's so great to hear your experience has been positive! Take care.
I needed some direction on the form I needed. I spoke with Raabi and she couldn't have been more helpful as well as knowledgeable. She solved what I needed in a few minutes. I called do frustrated and she was so pleasant.
Thanks again Raabi!
Hello Susan,
It's wonderful to hear your experience with our service was a positive one and appreciate your review! Have a great day.
Answer: Sorry, but I would try any other service before Rocket Lawyer. All they will do is take your money and then tell you to go find a lawyer. Waste of time and $$.
Answer: Hi Norma. We're happy to assist with any questions you have. Give us a call at 877-881-0947 M-F 6am-6pm PST. -Matt
Answer: Hello Erma, We are more than happy to help you out with downgrading your membership. Please email customeroutreach@rocketlawyer.com or you can give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Robert, Thanks for your question. We do offer legal assistance/legal advice in our memberships. To find out more, please got to www.rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hi Brit, Thanks for your question. We are a legitimate business; our 7-day free trial does require credit/debit card information, but so long as it's downgraded (cancelled) within the 7 days, there is no billing whatsoever. If it isn't downgraded within that timeframe, then it will convert into the Premium Monthly Plan. You can downgrade your membership online, by phone, chat, or email. Please let us know if you have further questions or concerns.
Answer: Hello Randall, Please email us at customeroutreach@rocketlawyer.com explaining your billing situation and be sure to include the email address that you've signed up with. The Free Trial is free for 7 days, if it's not cancelled within that time frame then it does convert into the Premium Monthly Plan, which is explained at the time of sign up. We hope to hear from you soon.
Answer: Hello Patrick, We're glad to look into this to make sure your membership was downgraded (cancelled). Please send an email to customeroutreach@rocketlawyer.com including the email address that you've used to sign up with so we can take a look at your account.
Answer: Hi there Maria, Thanks for your question, but unfortunately this is not something that we can answer for you and we greatly apologize for that! You would need to get this answered by an attorney. If you're in a membership with us, you can ask a legal question in the "Ask a Lawyer" tab that we have when you're logged in to your account. If you need assistance locating it or if you'd like help with signing up for a membership, please call us at 877-881-0947 (M-F, 6am-6pm PT).
Answer: Hello Norma, We appreciate your question! Unfortunately I myself am not an attorney, so I am unable to answer your question as to how difficult it will be to file for a divorce on your own. At Rocket Lawyer, we do provide a Divorce Settlement Agreement and a Divorce Worksheet, which can help with this process, but it will not be the only documentation you will need. You may need to obtain documents from your local county clerk's office, I'd recommend giving them a call or visiting them in person. If you're in a membership with Rocket Lawyer, you're more than welcome to get a consultation set up with an attorney to discuss your situation at no extra cost. If you aren't in a membership and would like to find out more about what we have to offer, please feel free to give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Hey Felicia,
We greatly appreciate your review and glad that your experience with one of our representatives was such a positive one! If you have further questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.