Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I had a couple billing questions with the "value" plan and Grace answered my questions completely. It took less than a minute to get to a live representative.
Made call, asked question, received precise answer, treated my request, solved challenge!
Thank you,
Richard Matthews
Hey Richard,
It's awesome to hear that one of our representatives were able to assist you with your matter and sincerely appreciate your review! Take care.
I was confused when I was given the task of creating an Affidavit {?} for the State of Texas... I Did Not even know What an Affidavit was... I found Rocket Lawyer by Typing --" Affidavit, State of Texas". The Web Site sent me Directly to the Proper Form. The instructions were very simple. The Web Site filled in All of My Information, I was able to Write my Statement. The Web Site Allowed me to print Almost immediately. + was able to Update the statement before I printed. [Thank You...]
Hey Melvin,
Thanks for taking the time to leave us your feedback, it's greatly appreciated! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com for assistance. Thanks again, Melvin!
I was very pleased. My only problem was after I completed and finalized my document I realized that I had made a major typo on the asset section of exhibit A. I tried to get it back to redo I clicked on edit but it wouldn't come back. I ended up retyping the page in Word so it was not a real problem
Hello Holly,
We greatly appreciate your review, but apologize for this issue. If you ever need troubleshooting assistance in the future, please call our customer service at 877-881-0947 (M-F, 6am-6pm PT).
Professional, helpful, pleasant, and succinct.
Everything you want in an employee, and customer care agent.
Thank you
Hello Samantha,
We are thrilled to hear about your positive experience with one of our representatives and sincerely appreciate your kind review, thanks!
Although I could not see everything I was looking for on the public website, once I reset my password with the gal's assistance, I was able to lock in a rate that was not even advertised that was less than the cost of one lunch per month! Deal. I know I saved $$$ over the cost of the alternative program I was considering. I am glad I remembered Rocket Lawyer before I signed an agreement locking me in for 12 months with the other firm. I hadn't used Rocket Lawyer in over 4 years and yet all my previous documents were still in my personal folder once I signed in.
Hello Cynthia,
We're happy to hear you've enjoyed our service and appreciate your review! Thanks so much.
I called to troubleshoot a technical issue and also request a refund because I wasn't able to do what I needed on the site. Kristina was very helpful in solving the tech issue and also facilitated my refund which I greatly appreciate because I cannot afford it right now! It made me feel better about Rocket Lawyer and now I will recommend it to other contractors who need on-demand legal assistance. Thank you!
Hello Susan,
We're delighted to hear about your positive experience with our customer service and appreciate your review! Have a great day.
I called Rocket Lawyer and Mr. Kevin Phelps provided me with EXCELLENT CUSTOMER SERVICE and he explained my different options for my current situation! OUTSTANDING!
Kevin deserves a promotion!
Blessings!
Dr. Renata W. Hannah, Ph. D.
Hello Dr. Renata,
We greatly appreciate your patronage and taking the time to leave us a review! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
This guy Chris is the GOAT hands down best Rocket Lawyer representative Ive ever had the pleasure of speaking with. He knows his stuff and I am very excited to do more business with him in the future. Hes definitely Starks Incorporateds official Rocket Lawyer rep for my business. Answered all my questions and helped me navigate through the at times confusing world of incorporating a business etc.
Hey Chris,
Thanks for your review and we're so happy that you've have such a wonderful experience with one of our representatives here at Rocket Lawyer! If you have any general questions or concerns, feel free to send us an email at customeroutreach@rocketlawyer.com or give us a call at 877-881-0947 (M-F, 6am-6pm PT).
Justina did a sterling job taking care of my concerns. She was helpful, patient and informed. I much appreciate her support.
Hello James,
We are thrilled to hear about your positive experience with one of our representatives and sincerely appreciate your kind review, thanks!
Christina Gruber was wonderful with the customer service she gave. I was upset and she was calm and took care of everything. I recommend Rocket Lawyer for your law needs.
Hi Janet,
We're delighted to hear about your positive customer service experience and appreciate you taking the time to share your feedback, thank you.
Christine was very helpful although I believe that Rocket Lawyer has given a script that requires agents to say Downgrade instead of Cancel and Refund, this caused confusion and I had to ask specifically if she was refunding the charges. But other than that she did a good job and was very pleasant to talk to.
Hi Don,
We appreciate you taking the time to share your feedback! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Take care!
When it comes to preparing documents, it can be very daunting however with Rocket Lawyer, I really enjoy putting my legal documents together with the confidence that my documents are well thought out AND, the process is so extremely simple that it is refreshing! I am so glad that this well thought out service is available!
Hi Shannon,
Thanks for taking the time to share your experience about our service, we're so glad that you've enjoyed it! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com.
I contacted customer service regarding billing and chatted with Kristina who was very helpful in resolving my issues. She resolved my issue quickly and professionally.
Hi Carol,
It's great to hear about your positive customer service experience and appreciate your review, thanks so much! Have a wonderful day.
Jo Jo helped me troubleshoot the website on my end of things and got me going so I can get my documents. She was very very friendly and an absolute pleasure to work with. In the end the process was very well streamlined and I will definitely be working with RocketLawyer in the future
Hey Xavior,
It's so great to hear you've had such a positive customer service experience and appreciate your review! Take care.
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Hello Maria,
We appreciate your review, thanks so much! If there's anything that we can do to improve your experience, please email customeroutreach@rocketlawyer.com.
I used rocket lawyer to create a residential lease agreement with the free trial.
It was fairly easy to use and covered areas on the lease that I had not thought of
Incuding. I am a first time landlord and appreciate the professional document that was ceated. Opting out after the free trial was easy.
Hello Brenda,
It's great to hear that our service worked out for you and appreciate your review! Please let us know if you have any questions or concerns at this time by emailing us at customeroutreach@rocketlawyer.com. Take care!
I only need Rocketlaw for one legal document and achieved my goal beyond my expectations. Justina M was very helpful and offered assistance in all matters needed. I will highly recommend Rocketlaw and the team for any legal document help
Hi Jovan,
We're delighted to hear about your positive experience with one of our representatives and appreciate your review! Have a great day.
I have had to call Rocket Lawyer for assistance with my Lease Agreement due to several mistakes in the info given me by my clients. So I had to redo the document 3 times. I called Rocket Lawyer for assistance several times, but Anthony was the one who sorted it out and properly walked me through the changes I needed to make quickly and efficienty! Couldn't have asked for better service!
Hello Mary,
We greatly appreciate your feedback regarding your experience and apologize for any issues! Thanks so much.
I have never heard of Rocket Lawyer. I Googled the type of legal document I needed to handle my deceased sister's estate. I live in PA and she lived in FL and I am not in the position to go to FL and handle things. I searched Rocket Lawyer, found the right documents her bank advised me to obtain, filled it out online, printed it, had it notarized and viola! Problems solved. I rate Rocket Lawyer as 5 star out of 5. I will be using them again, and I highly recommend Rocket Lawyer!
Hello Mark,
Thanks so much for your review, we're really glad that you've had such a positive experience with our service! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Have a great day!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Brian,
Thanks for your review, we are happy to hear about your positive experience! Take care.