Overview
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
Tried the site for a Quit Claim form. Seemed easy enough to input my info... but at the end the form printed wrong (names were in wrong place!) so I couldn't use it. Ended up going to Office Max for a paper form. I cancelled my plan... Then they STILL CHARGED ME. I called to have them refund my money, she said she does show that I cancelled before the week free trial was up, but now I had to send an email stating that I require a refund, with all the details etc. Bad Experience with RocketLawer.
My account has been cancelled. I cancelled before my trial date, thus I should have no charges. The 1 experience I did have was satusfactiry. I would use them again if needed and I would recommend them to my friends
I decided to cancel enrolling within the first week since documents I expected to need weren't necessary. The cancellation had nothing to do with Rocket Lawyer and the one form I was provided was very good. I have used Rocket Lawyer in the past and found it helpful and will return in the future when I need a legal document.
Hello Mike,
We appreciate your review and glad to hear you've enjoyed our service, thanks so much!
I phoned RocketLawyer today because I forgot my password. My plan is the cheapest plan, $1 per month…After a brief hold the kindest voice was on the line. "Kim" she called herself…I laughed because, I had just visited my mother "Kim." I told Kim my mother's name was Kim and she said her favorite sister was born in September! It was sincerely a match made in heaven. Due to the cache settings on my phone, it took a bit longer for Kim to help resolve my issue, however she possesses The-God-Given-Virtue of Patience. We spoke briefly about the mountains of N. Carolina and the majesty of this great country, it was like chatting with a childhood friend. The most interesting part is I called at almost 5:30pm and you would have thought I was her first call of the day. I was treated with the value of an attorneys assistant…She was a "Birdsong" Kim was a friend to me, and I can only hope to have her be my service representative at every call!
Hello there,
We greatly appreciate you taking the time to leave such a thoughtful review about your customer service experience and greatly appreciate your review! Please take care.
Created a document, opted for Free Trial- easy to enroll and to create a document. Once I enrolled, went back for the doc I created and couldn't find it. I called for help, and the wait was not long at all and the support specialist was patient, kind, professional and solved my issue quickly.
Hi Alfred,
We're so glad that your experience with our service has been a positive one, that is great! Take care.
My mom passed away on the 27th of may. It very unexpected and I needed a power of attorney for dad. A laser friend told me about your website. It was very easy to use. It took me less than 20 minutes to complete the form. I printed it and went to the bank with my dad and in 5 minutes it was notarized. Awesome and saved a trip to the lawyers office.
Hi Don,
We sincerely appreciate your review and we're sorry to hear about your loss, but we're so happy that we could help you at this time. If you have any questions or concerns at this time, please feel free to email us at customeroutreach@rocketlawyer.com. Thanks so much!
I called because I was charged for this service and I did not agree to doing this so when I called I was livid! Linda immediately calmed me with her pleasant demeanor and her customer service is remarkable. Not only was she professional and pleasant, but she was efficient and also empathetic. This woman deserves a raise she is definitely an asset to your company!
Hello Viernes,
We're so glad to hear about your positive customer service experience and appreciate your review! Take care.
Helpful, understanding, polite... the answer was simple but I wasn't finding it. Found it when on the call, after going through login and such, and he was understanding about it. He also wanted to go ahead and check the account anyways, to be sure there weren't any other issues.
Hey Jill,
Thank you for your review, we sincerely appreciate it!
I just needed one form and was looking for a free site and found yours. I did pay and use it for what I was looking for. I don't need this kind of service now, but in the future I will and will come back to use your monthly service. To cancel for now was very easy. So I was able to use Rocket Lawyer for Free in the end. Thank You Soooo Much
Hi George,
We greatly appreciate your review and we hope that you'll come back in the future if you ever need services like ours again! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
The documents that I have created have been easy to complete and seem very thorough. Although, I have yet to put the to a challenge. The support staff is very helpful, I had my questions and concerns answered easily and the consulting attorney was very knowledgable and helpful.
Hi Jack,
It's great to hear you've enjoyed our service and appreciate your review! Take care.
Very simple very straightforward Karen was A delight she helped me through the process answer all my questions. She took her time to listen to me I had a lot to say I thought I was gonna be charged or have to keep this for life and it. Turns out that you guys. Let me use your program for free and I will use you if I have any difficulties in needle lawyer which are my last renter I did turns. Outurns out she had animals living in the house in the Winter. Goats and turdestroyed the carpet cost a lot of money from now on. I'm using your services to protect myself thank you for offering it.
Hello Allen,
Thanks so much for your review, we really appreciate you taking the time to leave us one! Have a wonderful day and take care.
It was a pleasure speaking with Grace today and she handled my inquiry professionally, politely and with kind patience! Very much appreciated the wonderful customer service today!
Hi there Carl,
Thank you for taking the time to leave us a review, we appreciate it greatly! Take care.
Canceling my membership: I have used rocket lawyer one time to update my living trust. I have found them to be very professional in the performance of my request. I have canceled my membership within their time period without any cost and they responded in a timely fashion. Any future needs I will definitely use rocket lawyer. Thank you
Hello Peter,
It's so awesome to hear you've had such a positive experience with our service and appreciate your review!
I had the most enjoyable conversation with Kim. She has a level of professionalism and high level of expertise that is unmatched.
Kim listened and thoroughly understood my issue.
Great job Kim
Hello Yusef,
We appreciate you taking the time to share your feedback and so glad to hear about your positive experience! Take care.
I paid for a year of service - $300 - and created only one contract. Not a great value, but it's what I signed up for. However, they auto-billed me for a second year and did not answer the phone when I tried to cancel the service. They refused to help me over email (said I had to call their CS line).
I called my credit card company and had the charge reversed, but being that Rocketlawyer is, after all, run by lawyers - they got the charge re-instated claiming that having printed one contract I was liable for paying the 2nd year.
Took months to finally resolve, but they did not refund all of my money. I would never use this service again.
The process and resulting quitclaim deed worked very well. Only one minor issue, the grantee was married but his wife was not part of the beneficiary Deed I was quitclaiming. I had to default to the grantee being a single person to make it work. An option should be provided to have an individual grantee who is married and the spouse not included as a beneficiary on the deed.
Hi Richard,
We sincerely appreciate your feedback and we will make sure to pass it along in order to improve our services. If you have any questions or concerns for us at this time, please feel free to email us at customeroutreach@rocketlawyer.com. Thanks so much, Richard!
Kristina was very quick to respond, and wasn't just about business. She actually made me feel like she cared about how my day was going. Kristina, helped me with my request very expeditiously and informed me of my other options without being pushy. Overall. It was great customer service
Hi Carl,
Thank you so much for taking the time to leave us a review, we're happy to hear about your positive customer service experience! Have a great day.
Easy and affordable way to do your Last Will, definitely would recommend it. I forever procrastinated doing my Last Will and Testament, if I would have known how easy and affordable it was with this site I would have done it years ago! Glad we got this done and I don't have to worry anymore.
Hey Maiken,
We greatly appreciate your review and we're so glad to know that our services have made estate planning easier for you! Let us know if you need anything else by emailing us at customeroutreach@rocketlawyer.com. Thanks!
The site is very helpful and easy to use. It contained ever document that I needed and was easy to fill out, save and print.
Customer Service was EXCELLENT, agent came on immediately when i called, no wait time, and Kristina was nice, concerning and willing to meet my needs. She made the call quick and easy, much appreciated!
Hi Yvette,
We're delighted to hear about your positive experience and appreciate your review! Have a wonderful day.
For me, it was a 7 day temporary membership where I accomplished a lot and then cancelled because I have a lawyer who has done my will etc. For those who do not have a lawyer, you will especially love this. It is easy to follow and to complete. There may be other sites, but you definitely want to try ROCKET LAWYER.
Hey Nancy,
We truly appreciate your review and thanks for trying out our services! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com. Thanks again, Nancy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gayle,
We're happy to know that you've had a good experience with us and we hope you come back if you need us again! Please email us at customeroutreach@rocketlawyer.com with any questions or concerns.