The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Great service, quick, easy and the prices are good. I have been a customer of Rockbottom for many many years and have never had a problem with the product I ordered or receiving it
Order a new Taylormade M2 Driver and a refurbished GPS unit. When I received my package it contained a Cleveland Golf 3 wood and a Callaway hybrid. Returned the wrong clubs and still waiting to hear when I'm going to be getting what I actually ordered. This is the first time I have had a problem with an order, what I don't like is that I paid for this up front, the wrong material was sent but I have to wait for them to confirm that what I got wasn't what I ordered.
I will think longer before ordering anything more from this company.
Exceptional product for a great price. I will be a great spokesman for Rock Bottom! The discount added to this purchase just the deal sweeter!
These golf shoes fit great, so I bought two pairs, the price is unbelievable for the quality of the shoes, if you need some great golf shoes you should give these shoes a chance, you can't go wrong.
I ordered 2 dozen Wilson 50 with personal name on them. They got here sooner than projected and were perfect. Haven't used them yet but am looking forward to. Rock bottom has always got my shipments to me early no matter what I've ordered. Great service online and selection is amazing. Will continue to RB golf as long as I can, thanks!
Great Bag. Quick delivery Met my expectations. Bag Boy Cooler Bag. Great bag for the money. Thank you RBG
My first order couldn't have went smoother. Saved a ton of money and communication was great throughout the entire process! Will be ordering all my golf needs here.
Received my new club just in time for the weekend. Rock Bottom Golf never disappoints with speedy delivery and great deals on golf gear and accessories. They ROCK!
The page I was on suggested the use of a discount coupon for the "sale." When I got to check out the coupon was is "not applicable." I was on a specific page listing only one product. The coupon was listed there. This is deceptive at best if not outright consumer fraud.
New bag arrived very quickly and looks great. Plenty of pockets for additional storage of gear. Now on to the course.
Needed a rain suit for a bucket list trip to scotland, which since then has been postponed do to the coronavirus. Then decided new shoes would be nice, so i searched the net and found rock bottom golf. Both items arrived way ahead of projected time. The rain gear and shoes fit perfectly and i am positive i will shop there again soon.
Recevievd the club, have not hit yet but will soon too cold to hit the club yet, like the club and feel
I received my order several days earlier than the initial estimate. It arrived in pristine shape and was exactly as advertised. The price was great as well.
Just got them, Look and feel great, Nice price, Fast delivery, Play with "4" in bag tomorrow, Will add others soon.
I only played one round but multiple range trips. This a great cart bag it has a ton of pockets and we'll organized compared to my old phantom bag. The putter is in the back when on a cart which some do not like but I found it fine. I love the 14 slots and the built in cooler.
This is not a carry bag it is a cart bag with legs. If this what you are looking for look no further. If you have a bag boy push cart (which I don't) this locks in without a strap.
Zippers are quality should last a long time.
Re wives all my items promptly and am more than happy with them at an excellent price! I'm glad Inchose to purchase my Epic Star Driver from your guys at rock bottom golf.com.
Order was placed and completed successfully and I was satisfied with seller and purchase. Have not worn the shoes I purchased but they look good. On the injured list so it may be awhile before I get a round of golf in.
Answer: Please contact CS at support@rockbottomgolf.com and provide them the order number, CS will be happy to look into your order and answer your question.
Answer: I returned the irons the next day thru UPS. Tracking #1ZW022119099132486, I need my refund back to my PayPal
Answer: Absolutely legitimate online business, I have ordered golf clubs, the 3 pack of wedges, personalized golf balls, clothing, gloves shoes. The service is excellent, deliver time from the USA to Canada was very fast (6 days) via UPS. I have never had an issue.
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