The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
This summary is generated by AI, based on text from customer reviews
RBG always has the best prices and great customer service. Delivery was even quicker than expected. Love me some RBG!
I must admit that I was a it nervous about using these guys. Now I recommend them any chance I can!
As always the best service. My order was received in a timely manner. The Hot Z cart bag I ordered actually looked better than the picture. Well made and light as a feather..
I got the clubs quickly and when they said I would. The only reason for the 4/5 stars. Was small rip in the golf bag weather cover. I didn't think it was worth sending the clubs back but it was annoying they are brand new.
I thought I was buying a used driver in "as new"condition, and what I got was a new driver still in the plastic wrapping with matching headcover. Oh yeah, who's the winner now? If you have a golf itch, call Scratch, he'll fix it.
I have received my clubs and they look good. Therefore I gave a 4-star rating Once I have the opportunity to play with them I'll send another review. Thanks
I was sold a used golf cart when I had ordered a new one. Obvious breach of warranty and good business practice. Scott offered me the choice of returning it, replacement with another model (they were out of stock on the model I was sent) of $15 cash/$20 store credit.
Given the nature of the used goods delivered and their less than generous $15 offer, I returned the golf cart.
Poor business practice selling used as new. My last purchase from RBG. I would give a Zero rating if it were possible.
I can always count on Scratch to get it right!
Have done business with Rock Bottom for years now and have not been disappointed yet.
The pricing was far below other online retailers. Plus with the Etonic coupon I saved another 20%! I play golf 3-5 times per week and go thru golf shoes every 6-8 months, so getting new Etonic shoes was fantastic.
I was very satisfied with the product and the time it took in receiving them. Would definitely order through them again, Probably soon!
They have great deals on kost of their products and are quick to ship the orders out. Every time i have order something it showed up with no issues.
The golf balls were just as described and the quick delivery time was impressive. I wouldn't hesitate to order from Rock Bottom in the future. Thanks very much. AAAA++++
I would recommend this website for ordering golfing products. My only con would be the return policy. Wish it had free returns on items like Golf Shoes! Hard to tell if shoes fit well unless you can try them on! Unfortunately mine were too tight but not worth paying the return shipping!
Went to RBG to get some items for grandson's upcoming b'day and they had what we were looking for. Also picked up some items for the Mrs.(she is getting into golf as well). RBG kept me in the loop about the order the entire way and the items arrived well packed. Cannot go wrong with RBG with online ordering... will be back.
I ordered two push carts for golfing and they both came in sooner than anticipated and in good shape. The only bad thing was that there was only one color to choose from when ordering but the site had shown three different colors.
Ordered two pair of Load Mouth golf shorts. The fit was perfect. Will definitely be checking back for others. Only suggestion, for polo and tee shirts it would be awesome if you could carry y'all sizes.
Fairway wood arrived today nicely packaged, original packaging, and exactly as advertised. My first purchase from RBG and would not hesitate to recommend them or use them in the future.
High quality as advertised and the club arrived a lot faster than predicted under the pandemic crisis. Very satisfied
I'm not a golfer. I purchased these shoes to take my dog out in the yard. These shoes prevent me from slipping in wet grass which was the case before when I wore ordinary tennis shoes. So far they are doing the intended job.
Every thing looks great, and I love the Flag bag. Can't wait for my friends see it, cuz I was in the military ( NAVY 60 - 63 that is one of the reason I wanted it... PS. The head cover for golf bag somebody was saying it was BLACK,, they are WRONG its BLUE!
Answer: Please contact CS at support@rockbottomgolf.com and provide them the order number, CS will be happy to look into your order and answer your question.
Answer: I returned the irons the next day thru UPS. Tracking #1ZW022119099132486, I need my refund back to my PayPal
Answer: Absolutely legitimate online business, I have ordered golf clubs, the 3 pack of wedges, personalized golf balls, clothing, gloves shoes. The service is excellent, deliver time from the USA to Canada was very fast (6 days) via UPS. I have never had an issue.
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