The company enjoys a generally positive reputation, with many customers praising the quality and affordability of its golf products, as well as the efficiency of its shipping and order fulfillment. Satisfied customers frequently highlight their improved performance on the course after using the company's equipment. However, there are notable concerns regarding customer service, particularly related to the return process and shipping costs, which some find unprofessional and frustrating. Overall, while product quality and selection are strong points, enhancing the customer service experience, especially regarding returns, could significantly improve overall satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered a product. I send emails to find out shipping status. I tried calling. No response whatsoever
The products were everything they appeared to be on-line and at a very reasonable price! Thank you Rock Bottom!
It's a decent company but make sure u read everything about the item! Price was like a new one and didn't even come with headcover or wrench so really better off buying local
Received just what I ordered very quickly and thank you. Price was by far the best around on the internet!
Super clubs, Very good price, fast shipment. It's a pleasure to buy From rockbottomgolf! I recommend them.
Shoes arrived with broken cleats. Rock Bottom did include 6 new cleats to replace the broken cleats. The broken pieces were just sitting in the box. Because more or going to break, they should have included enough cleats to replace both shoes, or replaced them before shipping. Some minor issue with UPS shipping, but not the fault of the seller.
Placed an order online yesterday for a new driver which stated free same day shipping. Totally get that with the issues we are facing as a country that same day shipping was unlikely. I emailed this morning just to get an update on the order and man did i open a nasty can of worms. Jamie who claims to be the director immediately ripped in to me about the state of the country and their company. How they will ship when they can, i paid for economy shipping so i'll get it by 5/11 and so forth. I requested to pay for faster shipping and again was belittled and told NO.
Response By Email (Jaime) (04/28/2020 02:04 PM)
Hello
You ordered economy shipping sir so no we will not upgrade your shipping or refund you. The order is still on track to be delivered on time. You selected this method and that is when it will be delivered (Economy Shipping Delivered On Or Before Mon, May 11). That is what you confirmed in the order.
If you wish to cancel the order and be refunded, I can see if it is still able to be cancelled but I am sorry we cannot just give you free shipping or expedited. The order is not late and we do have until 5/11 to make delivery per the method you selected.
Customer By CSS Email Customer (04/28/2020 02:08 PM)
WOW... ditch the attitude! I asked for the upgraded shipping and agreed to pay for it. Please take a second look before you bite my head off. At this point with an attitude like that i'm truly tempted to take my order elsewhere.
Response By Email (Jaime) (04/28/2020 02:19 PM)
Hello- There is no attitude sir. I am explaining facts. I am the Director of the departments here and I am sorry if my email came across as anything other then me professionally providing the facts of the situation our company is in, the hard work we are putting in to get orders processed daily, and the status of your order.
If you want your order cancelled, I can look into being able to get that done for you. Just let me know.
It is very important for all to remember we are in a state of emergency and businesses and employees are greatly impacted. We are working nonstop to answer customer emails, ship orders fast, and keep satisfaction high however remember we now have reduced workforce, reduced labor hours, extreme high setting at the warehouse per state regulations now in place, etc. This is all on our website also as a FYI to customers.
If you read my email, nothing in it was rude. I was simply explaining the order did not ship and no we will not refund you as you selected economy shipping and we will not upgrade a order that is not late.
Regardless, I will call you but I cannot do so until after 4:30 pm EST as I have meetings and am helping a multitude of other departments and customers. Let me know if 4:30 works and I will call you then to reiterate this.
Hello all- We were answering the customers email. He demanded a free shipping expedited upgrade and full shipping refund. The order was not late in shipping. He selected ECONOMY shipping for delivery on 5/11. The order was not late, however the customer demanded that and I nicely explained we could not do that. Then he threatened social media to which I replied. He asked for the order to be cancelled and I nicely and promptly replied to all emails and cancelled his order with an immediate refund per his request. I am not sure why this customer is so upset and intent on causing this uproar, we tried to resolve it amicably however nothing was satisfactory. The email string that was not posted is below as we did handle this very fast and professionally.
Greetings,
Again I am sorry if you feel my emails are in any way snarky or rude. I have reread them and I do not see any sort of rudeness in them. I only see my explaining the situation and have done so in a manner that is factual and giving you very fast and timely responses. We will be happy to reply to any negative media posts with the email strands to show what was replied and the reasoning behind it. Threats of social media are really not needed but of course as a company whom cares about our customers we will reply to them with the case at hand and how it was handled.
I am very sorry you are so upset, and would have called you but you are now saying not to call therefore I will obey you wishes. The order is fully cancelled per your request and the email strand is noted in the account network.
If we can assist with anything else just let me know. I hope you have a blessed day and stay safe.
Cheers,
Jamie
Customer Channel: CSS EmailCSS Email 04/28/2020 02:28 PMJosh Perkins,
Please cancel my order and i will take my clearly under appreciated order elsewhere. Every single one of your emails has been snarky and rude. If you think otherwise then there in lies the issue. I made a simple inquiry about the status of my order and immediately you dive into me about the state of the country and your company. I work for a major cruise line and trust me i'm well aware of the current situation. We've cancelled hundreds of cruises and left millions of guests with no vacation. Trust me well aware of what's going on. I also work at a gas station to make ends meet so would consider myself front line when it comes to the happenings of the world. In either job would i never think of providing the service this email chain has provided. Don't bother calling as i work tonight and will just kick you to voicemail either way. Your lack of professionalism has costed you an order and countless future others. I will also be taking to any social media outlet i can and sharing my story and this email chain.
I got a set of used Ping irons. They were labeled as being in Excellent condition and they sure were! It was a great deal too. Delivery came in two days too! Thanks.
Great deal on new pants and Used Mint Pro V1 golf balls. Delivery was very fast and both items were as order.
Club was in great condition for used and came with headcover. Very pleased! Etonic Golf Shoes tend to run small so be careful.
Was able to go out for the first time yesterday. The performance was great on both, I look forward to going out again this weekend.
I bought the sale item of Etonic Golf Shoe and I am very pleased with the great price and the quality of the product.
The Ray Cook golf bag purchased was just as advertised. A quality product sold by a quality price company. The price of the bag was excellent as is their customer service. The bag arrived at my front door much earlier than I expected. I will do business again with Rock Bottom Golf.
Quality is excellent. I bought the new Cobra speed back driver and the condition and speed of service was phenomenal. Site is very user friendly. Would 10/10 recommend.
I placed my order on a Sunday and I received it 4 days later. I received my order 11 days ahead of schedule how can you beat that. Keep it up Rock Bottom Golf you may have found a customer for life!
Bought a few times from RBG. Last purchase was pre owned fairway wood. The condition was better than expected!
I consider Rock botton site an excellent supplier for golf products with competitive prices and excellent prices
The putter was in like-new condition. It included an original headcover, which I do not recall being mentioned in the listing. The price was the lowest I found after an extensive search. Shipping was not the best, with UPS doing the long haul across the country at a leisurely pace before handing off to the Post Office for local delivery.
Ordered a new Callaway Rogue driver and a 'just like new' TaylorMade M-6 fairway wood. Both were in flawless condition, the prices were the lowest I could find anywhere and delivery was less then 72 hours from the time I placed my order. Thanks RBG!
Answer: Please contact CS at support@rockbottomgolf.com and provide them the order number, CS will be happy to look into your order and answer your question.
Answer: I returned the irons the next day thru UPS. Tracking #1ZW022119099132486, I need my refund back to my PayPal
Answer: Absolutely legitimate online business, I have ordered golf clubs, the 3 pack of wedges, personalized golf balls, clothing, gloves shoes. The service is excellent, deliver time from the USA to Canada was very fast (6 days) via UPS. I have never had an issue.
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Hello- I found your orders. Note please be sure to check your sub-folders. We have replied to all emails sent. The emails sent today are still within the allocated time frame to reply too however the other emails we did respond too. The item you ordered is a Dropship, it ships directly from the vendor as detailed on the item page you ordered from which is here: https://www.rockbottomgolf.com/accessories/electric-carts/bat-caddy-golf-x3-classic-caddy-cart/; specific wording is: DUE TO COVID-19 ORDERS SHIPPING DIRECTLY FROM THE MANUFACTURER MAY BE DELAYED OVER 14 DAYS. With that said, it is important to note that we have replied to all your messages prior to the ones just sent today so do check your email folders for those responses. Cheers