This site is great. The selection is limited by whatever clubs and equipment they can buy on discount, but the clubs are all genuine. The service is also very good. I have used they 6 times and always gotten great results!
Ordered a set of clubs, but they sent the wrong ones. Site still listed the clubs, but the service rep told me they didn't have any in stock. Offered a further discount for me to keep the wrong ones. Either they're completely disorganized or trying to scam people.
Ordered a Mizuno 3 wood I got an amazing price and super quick shipping. Even said no headcover to buy for it and surprisingly it came with the headcover and was still in the plastic. Couldn't have had a better experience definitely will be ordering more. Thanks
Received golf bag actually faster than I expected. Very good quality bag. Has all the room I need for to carry accessories in addition to the clubs. Full length dividers are the best I've had in a bag.
I got exactly what I ordered at a great price and in a timely manner (new golf shoes in extra-wide). This is going to be my new site for all of my golf gear purchases. Next up, a new set of fairway woods.
The problem was not your pricing mistake. You did not correct it right away. The problem is in the era of e-commerce, other offers that might have been available could go away in the 2 days you took to realize your mistake. You are also clearly not valuing the time customers spent regardless of how silly your mistake is.
They are surely rock bottom. They had a mistake on their website pricing, so, they recalled the already shipped product from UPS. Meanwhile, the offer I used to make the purchase went away. They kept arguing with me instead of resolving the issue. Waste of time!
Bought a 3-wood for $161.77, the price dropped to $155 after 4 days. Refused to offer a refund. Listen to this twisted logic: our price guarantee is between what you paid and the listing price, because you used a discount code, what you paid was less than $155, so we won't give you a refund. Okay, I would've used the same discount on $155! The price dropped, didn't it? Price guarantee my $#*!. A sadistic twisted prick.
I placed my order for the new Callaway B21 irons on September 14, today September 24 I called to find out what the hell is going on! I was told that it must be being filled at Callaway, but would have to check on it because they didn't know! Are you kidding me! Why is it coming from Callaway when I ordered from you? So after 10 days it could still be another week, not very good customer service. This was my first order with rock bottom, and there will not be another one. P.S. I had to Google the company to find a telephone # because there is no that I could find at their website
Hi Richard- The item you ordered was a dropship item which means it usually will take 7 business days to process from the vendor as it ships to you direct from Callaway not our warehouse. This was displayed on the website page ordered from as well, we are so sorry for any confusion there. The order delivery is not late as the selected ship method was (Economy Shipping Delivered On Or Before Tue, Sep 29) so the vendor has until that date to finalize delivery, we hope it will not take that long & as Tyler explained he is working w/ the vendor to try to get this expedited for you. I am not sure if this is really a CS issue, we did reply to you kindly with all the details and we definitely are working to get this expedited out for you but do note dropships will take longer to ship which is why it was stated such on the website prior to confirming the order.
I ordered a putter and unfortunately after about 3 weeks using the club the head snapped off at the point where the head inserts into the shaft
I sent pictures to customer service and explained what happened and they replaced the putter with a new one within a week
I can find something that is not only at a great price but that actually fits as well. I found it interesting that the shirt I bought buttons left over right just like a men's shirt. Is the discount because of the screw up? I can live with that.
I ordered the Etonic rain suit and the jacket fits a little snug. The only size options to choose from were small/medium/large and there were no indications of what those sizes covered. Would have been nice to have the option for an XL on the jacket with L for the pants (which fit perfectly).
Nice grips and a decent price. Better if shipping cost wouldn't be so high. It is ridiculous to have to have a minimum of 75 characters to write a review. Next time I will not waste my time in responding to your questionnaire.
I ordered the swami from Izzo and presto! I was back in business. It was easy, fast and with 20% off I got a great deal. I'll be back! When you say "free shipping" mean it! I did have to pay shipping.
JJ
Hi Jim- Thank you for choosing us to shop with! Our free shipping does have some parameters around it so if you had to pay shipping either the item you purchased was restricted from that (it would have said that on the item page), the order was under the free shipping minimum dollar threshold, or the shipping method chosen was not the free shipping method. If it was anything else and this did qualify for free shipping; just contact customer service at 877-540-GOLF or email us at scratch@rockbottomgolf.com and our promo team will be happy to look into it. Thanks again!
They have good pricing, you can get good deals on items being discontinued or last years model. My biggest complaint is shipping…, all of my purchase have taken 2-3 days to ship it either UPS or USPS. I get my items about 10 days after I order it.
They have to get the items faster to the delivery service.
The Ray Cook golf bag purchased was just as advertised. A quality product sold by a quality price company. The price of the bag was excellent as is their customer service. The bag arrived at my front door much earlier than I expected. I will do business again with Rock Bottom Golf.
I have never delt with a company with worse customer service. 4 hours to respond to a email if at all. They offer no phone number to call i understand why now. Just save your the hassle even if you have to pay a little extra it will be worth it.
Lastly please note our phone number absolutely is listed on the website, your statement that we do not have a phone number is invalid. If you go to the help tab, our phone is right on that next page the help tab takes you too.
RBG comes through as always. Cart was waiting for me at resort when I checked in. Cat was in perfect shape after shipping and I got a great price. Have shopped RBG dozens of tims over the years and never disapointed!
Absolutely wonderful to hear! Thank you for choosing Rock Bottom Golf to shop with and leaving a good review! These positive reviews mean so much to us and we wanted to let you know we appreciate it!
I ordered 11 different golf polos, updating my closet. The prices were hard to pass up. All the shirt were great and exactly what I wanted. My only problem was one of the shirts, the package was open, as the shirt was on a hanger, but it was dirty. It looks as if it was dropped on a dirty floor. I checked and the dirt send to wash out easily, so I kept it.
This is a great driver! I picked up yards off the tee and my control and accuracy also improved! Buying the open box option provided a discount over new and I was 100% glad I had this option available.
When placing my order, I was under the impression that being in the link for clubs for lefties I was ordering a left-handed club. After receiving it and seeing it was a right-handed club, the follow-up was that it's made specifically in the notes that it would be designated a right-handed. After receiving the link from your customer service advisor, I do now see the left-handed Mark for ordering a club. I thought it was a little confusing, but everything's okay.
Overview
Rock Bottom Golf has a rating of 4.4 stars from 917 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rock Bottom Golf most frequently mention great price, customer service and fast delivery. Rock Bottom Golf ranks 1st among Golf Clubs sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charles- I promise you we are not disorganized or trying to scam people. The only reason we would offer you to keep it at a greater discount is because we were sold out of the item and often customers will want to keep what they received for a partial refund or store credit. We offer that because it is something a lot of customers appreciate (getting it at a even greater discount). We did also offer to provide a prepaid return label to return it though for a full refund. We promise you we are a honest company who has been in successful business for nearly 2 decades, we try our hardest not to make mistakes but when errors do happen we do try to resolve them quickly. I am sorry for the error.