Richard N.’s Reviews of Rock Bottom Golf & more

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Golf Clubs

9/24/20

I placed my order for the new Callaway B21 irons on September 14, today September 24 I called to find out what the hell is going on! I was told that it must be being filled at Callaway, but would have to check on it because they didn't know! Are you kidding me! Why is it coming from Callaway when I ordered from you? So after 10 days it could still be another week, not very good customer service. This was my first order with rock bottom, and there will not be another one. P.S. I had to Google the company to find a telephone # because there is no that I could find at their website

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Jamie -. – Rock Bottom Golf Rep Over a year old

Hi Richard- The item you ordered was a dropship item which means it usually will take 7 business days to process from the vendor as it ships to you direct from Callaway not our warehouse. This was displayed on the website page ordered from as well, we are so sorry for any confusion there. The order delivery is not late as the selected ship method was (Economy Shipping Delivered On Or Before Tue, Sep 29) so the vendor has until that date to finalize delivery, we hope it will not take that long & as Tyler explained he is working w/ the vendor to try to get this expedited for you. I am not sure if this is really a CS issue, we did reply to you kindly with all the details and we definitely are working to get this expedited out for you but do note dropships will take longer to ship which is why it was stated such on the website prior to confirming the order.

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