RockAuto

Just bought a starter for my 2011 dodge ram. Fits perfect. Didn't even have to use shims. Whew! I've never had any issues from RA anyway tho when it comes to returns. They did me a solid. Again.

There was a fraudulent charge on my card for Amazon after using rockauto.com. This may have nothing to do with RockAuto and I tried to give them a heads-up anyway but they don't answer their phones.

Even after multiple unsubscribe requests over the past year, I still get their emails. Terrible site. I can only imagine if I had ordered something and it was wrong as many people have experienced.

Ordered brake rotors which didnt end up fitting. They looked a little off prior to install but thought there was only one way to find out and installed one anyway. Of corse it didnt fit and when I went on the website to return, it wouldnt let me because they clame they are the correct ones. Couldnt get ahold of a real person so called the corporate office and they hung up on me. Ive never dealt w such a worthless company before. My credit card company is disputing the charge so we will see what happens. Im not making another 300.00 mistake w RockAuto. Should have stayed w parts geek.

Purchased an oem bumper from rock auto for my 2019 GMC Sierra pick up. There are no stamps after receiving the product to make it oem and the bumper is off 1/2 inch when mocked up for install. There return policy is worthless so I am stuck with this bumper. They may have low prices, but like the old saying goes, "you get what you pay for" This experience has changed my mind with using them for any further purchases.
SHOULD HAVE CHECKED REVIEWS PRIOR TO ORDERING.

Charged me over $30 for returning a part that wasn't described completely in catalog. Ordered a kit that ended up only being one stage when I needed 4 stages, would have purchased the other part but they did this to me, SHOP SOMEWHERE ELSE!

They lose your part, then expect you to figure it out. No customer service! Worst place I ever worked with! Do not trust them. I wish i could give zero stars.

Paid a large amount of money for overnight shipping. 2 days later still no package. No phone number to call and personally speak to Customer Service. Only an email (that should be a HUGE red flag to anyone). When I sent an email, 36 hours later I finally get a response pointing me to a link on their website saying they aren't responsible for shipping delays. No follow-up on my package ETA, no help whatsoever. They don't care for their customers. If you are needing parts at a specific time, do not order from this company. You will not get it when they say you will. ABSOLUTELY HORRIBLE CUSTOMER SERVICE. TRUST ME, AVOID ROCKAUTO.COM LIKE THE PLAGUE. Wish I could give them ZERO stars.

If I could leave 0 stars I would, avoid the headache of this company, got express shipping it's been delayed for 2 weeks, I can't get a refund for another 2 weeks and if the rare chance it does come before then I'm going to have to spend more money to return it because I was forced to go get the parts elsewhere

I thought i would just cut and paste this previous review by Seth G. Since it is the exact experience I'm having. It's funny how you can replace every single part, vacuum the whole system ensuring it is super clean and dry, but it's still not good enough to prove the compressor is bad. I guess the auto parts shops don't know what there doing.

I Ordered a AC COMPRESSOR, THE PRICE WAS AS MUCH AS ANY RETAIL AUTO PARTS DEALER, AND THE PART WAS DEFECTIVE, WHEN I TRIED TO RETURN IT, THEY MAKE ALL SORTS OF DEMANDS WHICH ARE IMPOSSIBLE TO SATISFY THEN THEY REFUSE TO REFUND..

I bought a brake rotor and pad package for my 2010 Acura TL that they put together in July 2023. I was finally able to install the in March 2024 and low & behold the rotors are incorrect & NOT even for my car. I contacted them and explained their mistake and they told me to piss off. I could understand if I picked out the parts and bought them separately then I am COMPLETLEY to blame. However Rockauto put this package together. NOT ME. They should've accepted responsibility and exchanged the rotors! ROCKAUTO SUCKS and now my car has been out of commission for almost week! GFY rockauto

Ordered 2 catalytic converters not only were they welded terribly and crooked but they were also 2 different catalytic converters! Terrible service! Was sent back they received it 3 days again and I still haven't got my refund! DO NOT ORDER FROM HERE!

I ordered two sets of a right and left (drivers' side) replacement windshield washer tube replacement.
I received TWO RIGHTS and no Lefts, Part # *******.
Rock Auto used DORMAN PRODUCTS who apparently, like ROCKAUTO, have no care or concern for quality control or customer satisfaction.
The water tube portion is too small to fit over the OEM water supply.
Unable to contact RockAuto customer service via telephone.
IMHO, NEVER USE ROCK AUTO BECAUSE THEY'RE ABOUT TAKING OUR MONEY AND THE CUSTOMERS BE DAMNED.

I'm from Canada but I pick up my orders at a US box to save shipping cost & possibly broker fees some shipping companies charge. Thought I was getting a good deal on my catalytic converter and muffler... boy was I wrong!

1. They have NO phone lines to speak to a live rep. First strike.
2. Both my products were stated to be stainless steel. I will include a photo of my muffler after only two years and tell me that's stainless steel. The pipe rusted clean off!
3. Products are required to be shipped back at your expense. It will cost more to ship the muffler back then the cost of the muffler.
4. Catalytic converter body stainless but the connecting pipes aluminized. Be upfront about the product specs.
5. I contacted the manufacturer first and they told me that muffler has NO warranty! Rock Autos website says lifetime warranty. Still waiting to find out which is correct?

2 years later and BOTH the the cat & muffler need to be replaced and have to pay for another install.

Wish I would have checked this site before placing my order.

Order was $30 something inc.shopping and my card charged $99., I see no way to fix it and I guess they have lost a long time customer.
Order#******* 3/20/2023

Crappy Customer Service

Part came 2 weeks later and the same maybe keep it for future use. Will not refund shipping for a part that arrived 2 week late.