RockAuto

I bought two new cv axles from them and they literally sent me a used cv that someone had obviously driven on for 50k miles. Dont buy from here, cause if they get your order wrong you cant even contact someone about the issue

Been using RockAuto for years without any issues. But I believe the original owners must have sold out to some greedy company. Because everything about RockAuto now sucks. Shipping used to be free. Now shipping on the smallest item is $12.95. Order 2 small items that could fit in one box you get charged $12.95 twice. And now they have started using DHL for deliveries. DHL is slower than the Pony Express. My last package (brake pads) took 10 days from Illinois to Texas.
The only good thing about RockAuto is their website. It's great for looking up part numbers and alternate part numbers.

0 Rating! According to the numerous posted bad reviews and my own personal experience, whereas I was sent a part that did not fit the vehicle it was advertised to fit and rockauto.com would not refund me in full/send me a prepaid return label, they are violating (in MA.) the Consumer Protection Act, Chapter 93A, Section 7 regarding fraudulent, unfair or deceptive business practices. (similar laws in other states). Customers need to start filing complaints to the Attorney General Office and Better Business Bureau who will investigate this company and take the appropriate action. They are criminals and thieves putting their failings upon the customer and need to be stopped in order to protect the public!

Do not order from them. They ask questions about your vehicle to determine the correct part but when they screw up and tell you the wrong part they refuse to make it right.

DO NOT ORDER FROM THEM

I have never had a worse experience returning a part than with this company. We are talking a $17 manual that RockAuto refused my return because the plastic envelope was removed! Really? How was I to inspect the book's contents without removing the plane cellophane wrapper? After paying for the return, it's now not worth the return back. In addition, their customer service is also deceitful because they claim they called me, but my phone number was not correct. Really? I know my number, and when I sent an email, no call was made but only a statement that their policy refuses returns without the plastic. Then why were pages creased and folded (damaged) if it was "factory" sealed?

I am grateful that all I lost was the cost of product and return shipment, and will never ever use them for parts again. Too many other reputable online part providers to choose from that have the same parts at competitive pricing that do not pose this type of risk to the honest part Buyer. BEWARE!

I have bought so many car parts from Rockauto and I have never been disappointed. They ship very fast like literally a few hours after finishing the purchase. Always getting exactly the stuff I ordered and totally on time. Furthermore I live in Europe and tend to receive my parts in like 5 days! Very happy with them.
Can highly recommend. It would be nice if they had an email for questions but maybe I just haven't found it yet!

I placed a $20k order (yes you read that right). Paid by wire transfer as that's usually the quickest most efficient. The items I ordered went out of stock the following day (someone bought them with a card apparently) and my order cancelled. Now I have $20k sitting in their bank account, not sure when I will see that back. Poor business practices. Customer support is email only, nobody cares about you. You're just in the way when it comes to them doing business. It's a roll of the dice with this company.

Ordered part and paid extra for 2 day delivery, now at day 8 still waiting for part. Tried to talk to someone, impossible as they are only an online company so you have to email them. Then it's a different person each time even on the same problem. Just wanted a refund for the express delivery I paid for since obviously that didn't happen. Said basically that's not their problem what the shipper does and they won't even talk to me about the package until it's missing 10 days. If I had wanted to wait, I could have gotten it locally which I will do next time. They get no more of my money!

I'm writing about Rip-off Auto, I mean Rockauto. Simply put I ordered lower control arms for my 2007 Honda Accord. With my car on the lift and parts taken off, we opened the box to find they sent upper control arms. Since the car was disabled I had to purchase the correct parts from a local parts store for more $. So in returning these parts, I was credited only some of my money less $17.00 shipping and restocking fees. They have no call center and everything is done via email. They basically told me tough beans to me. I recommend spending a few more dollars and going somewhere who can tell the difference between upper and lower. Terrible experience!

After seeing their ad a hundred times, I finally give them a chance. But when a simple search for auto fuses failed to yield ANY results I wrote them off. (Yes, my search terms referenced year make model etc. but that didn't help.) On top of that, there was no way to contact them; only a recommendation to review FAQ which I had already done … not even a chat option! Don't waste your time with this site.

They're really crooks. I ordered 2 parts and paid a 53 dollar rush delivery for. My order was shipped separately and 1 part came 3 days later which made me buy the part twice due to timing. I had no need for the part at this point, so upon returning the part through FedEx I was charged 40 dollars. ROCKAUTO deducted shipping costs and taxes from my refund for receiving the package i paid out of pocket to return, which should be unlawful to do so. I strongly recommend you to go a different route in car parts. The worst online experience ever and i would give them a half of star rating if it was an option.

I have placed 2 orders this month. Neither came when promised. 1st order said delivery by Tues, I got an email saying it would 1 day early on Weds(?!) 2nd order paid extra to get Friday, it didn't ship until Friday! No more parts from them unless I have lots of time!

I will buy from Amazon from now on. Rock sent the wrong parts even though the description was correct. I started the return process only to realize return shipping would be at my own expense and the parts came from 3 different warehouses and would have cost almost as much to ship back as I paid for them. I am going to eat the cost and learn my lesson. Never again Rock Auto. You will only screw me once.

Ordered a part on 1 November. Then I realized it was the wrong part. Cancelled that order the same day. I found out the following morning that Rock Auto had already billed my Visa debit card. Most credible on-line merchants don't invoice you until they ship the item. Now, after 14 days, Rock Auto still will not refund the money. This was both my first and last time dealing with this unethical company.

If you want customer service don't buy from here. I have been waiting 4 extra days for delivery on parts from their delivery choices and claim they cannot find my location but others deliver all the time. I am done with losing money with them. Not help other than email from someone I can't talk to. I'd rather pay little more when I can talk to someone. They claim cheaper prices cause of this but look at all the reviews it tells u something. Wish I would have looked sooner. My bad on my part.

Ordered a $500 part and it turned into $993. Paid insane amount for 2 day shipping and core charge, on the night of delivery they emailed me saying inventory was off and they don't have it. Order canceled, money not returned yet, even though they say it's only charged once it shipped.