Road Runner Auto Transport

Booking was very quick and easy. A carrier was assigned the same day that I confirmed my booking. I did have to drive to a nearby Walmart parking lot to drop off my car and catch a Lyft ride home. I did not mind that too much since my street is very narrow and has a lot of trees and uphills. My car arrived in Northern Va from Oregon within 5 days. Overall, my experience was more positive than negative. (Note: the online tracking does not track your transport, so I am giving 4 instead of 5 stars).

Roadrunner offers a lower price for their transport services, what they do not tell you when they contract with you is that they then have to find a subcontractor who is willing to do the job for the price they quoted. This did not work out well for my company when we had two vehicles sitting at the Port of Long Beach in California, for almost a week, waiting to be picked up. $330 dollars in port fees was the result. We ended up using another firm to transport our vehicles. I was not pleased with the service from Roadrunner. They did not meet agreed upon pick up dates, and customer service was not helpful at all.

Slow, stuttering website where data has to be entered twice in the same space. The service was horrible. The vehicles were picked up a day and a half late. There were constant excuses about delays. The delays caused a two day delay in the owners departure. The cars had to be shuttled significant distances at both ends of the transport, to accommodate loading and unloading. The driver went to a different town to attempt loading and had to be racked down. Communication was abysmal. There were frequent calls, some unanswered, or with long holds, to Road Runner service. I had to tell Road Runner service, I would never use them again. I hesitated to even allow the driver to take my cars. Road Runner service was never able to tell me the cancellation cost. Even if it had been 10-20%, I would have cancelled and scheduled with another carrier.

It went smoothly for the most part. Car was scheduled for a Monday pickup that actually occurred on a Thursday night. I had to call your company multiple times to determine if I still had an order and if so when I might hear from the transporter. It would be helpful to customers if a proactive approach was taken. I would suggest you contact customers to confirm the order 1 to 2 weeks in advance and then stay in touch with customers to set appropriate expectations. The driver was very helpful and polite. Thank you!

To start, I hardly ever write reviews (good or bad), but service from Road Runner was THE WORST! I initially booked a car shipment about 3 weeks prior to my desired pick up date on 5/17/2023. I spoke with the agent, Nick Raymundo, where he booked me with the reassurance that I would receive a booking well in advanced (about 1 week prior to desired date). 1 week leading up to the pick up date, I call again because carrier tracking is still "pending" meaning no one has confirmed pick up for my car yet. Up until THE DAY BEFORE my desired pick up date, A CARRIER STILL HAS NOT CONFIRMED MY CAR FOR PICK UP. I have had terrible customer service in attempting to contact both Nick as well as attempting to reach any other agent for help where I am placed on over a 30-40 minute hold. I was so stressed because I told Nick in previous calls that the latest pick up would have to be 5/18, because I will be on a flight to go back home the following day. I was unabIe to even cancel my booking in a timely manner because no one would answer their phone. I called Nick Raymundo twice with upsetting voice messages and not once did he call me back. When I finally got through to the general line, I was told by another agent (Luisa) after a 30 min hold that I won't get a confirmation of carrier assignment until the day of the shipment. LIKE WHAT?! This is completely unacceptable as I was never told that this would be the case and I am forced into this waiting game. I ended up going with Sherpa auto transport, where I had to make a last minute booking on 5/16, requesting them to get me a carrier to pick up my car between 5/16 to 5/18 at the latest. They were so knowledgeable and helped me through a stressful time that Road Runner caused me. WHATEVER YOU DO, DO NOT CHOOSE ROAD RUNNER AUTO TRANSPORT UNLESS YOU WANT TO BE STRESSED OUT OF YOUR MIND. Terrible customer service service, their quotes are so low that no carrier wants to pick up your booking (which I was unaware of), they lie, are extremely unreliable, and do not care about their customers.

Online was fast and effective and clearly the best way to do business! I called the phone number listed and got a representative who lied to me about the price by adding an additional 300.00 to my potential reservation. I guess this is how he makes his money but as a customer I resent it. I booked completely online and got the price of the original quote!
However when I got the confirmation call the price increased by 200.00 so not completely upfront about the price.
I got my car delivered the evening before the promised date and picking up my car at night was a HUGE mistake on my part as I did not see all the damage done to my car during transport! Smooth move my Tony the driver. My car was in showroom condition 2020 and brand new. I received it with scrapes in the paint on the rear of the car and a dent in the driver side door I did not detect until a week later so I had no recourse in placing a claim.