RIU Hotels

I don't understand how your establishment can bear to mistreat hens. It is heinous and unacceptable. I cannot stay in a hotel that allows this cruelty.

On the 5th, Her Mother returned to her room to find a used condom in her toilet, a condom wrapper by "Prudence" on her ironing board and other evidence of a room invasion.

I don't need to go into further detail on how disturbing this would be to know somebody had entered your room and did such a thing? It's a safety issue, as well as a hygiene issue. S

My wife called downstairs, nobody came upstairs to clean her room or move her to a new room (the preferred option). After an hour of waiting, nobody was coming to address this, they went to the front desk and made the same request. They told her to wait back in her room. I understand they did not want to wait in a room that has been used as a sex stop by a stranger. Two more hours passed before a cleaner came to remove the condom. The cleaner called the front desk to ask what she should do. Next, Victor Castillo responded with, "it depends who's asking". The result was they were handed two fresh towels and left?

This dumbfounds me. To keep this short, at 10:30 pm, 3.5 hours later, they finally gave her a new room after multiple requests. They did a lock interrogation and discovered nobody had entered the room aside from the cleaners during the guest's absence, this event occurred at 2:20 pm.

Victor Castillo informed my wife that there was nothing he could to help? Handed her Niels Alosssery's (Director General) card. Knowing this card did not have his direct contact on it. To this date not one manager or staff member has responded to any of our emails or calls. They absolutely do not care.

This is what I sent Riu they had an excuse for everything!
We arrived at the Riu Jalisco first they serve us hot bottle water and 100 degree weather.
When we get to the room the bathroom didn't have a door to it we had a 6 year old with us.
The shower has hairs all in the shower, the bar area barely had anything in it.
After cleaning the room and spraying it down we went to the buffet to eat since that was the only thing open.
The buffet was horrible picked at food everywhere nothing really to eat because it looked all bad.
The workers were handling food with their bare hands very unsanitary!
The next morning we went for BF they had raw bacon on the buffet ( see attached pic) we could have gotten sick if we ate that.
The soda's and alcoholic beverages were horrible like the water was bad.
Went to dinner at the steakhouse they served us bread on a dirty try ( see pic below)
At the beach you had to rent an umbrella and the beach chairs were old and dirty and needed to be replaced also the locals had a set spot of the beach selling stuff which was not cool they would come up to you and try to sell you stuff ( see pic below)
We could only get one towel a day and we couldn't replace them we had to use the same towel all day and some days it rained so how do you dry off with a wet towel?
I asked for towels and blankets for two days and never received them. Towels were very hard like they didn't dry all the way in the dryer. The ice machine was broken the only one that was working was on the 4th floor we were on the 1st floor ( see pic below)
The TV had very few english channels I know we were in Mexico but we are on vacation we should have had some english tv to watch. They catered to the locals the resort was 95% locals.
I can't believe that you have this resort as a 4 stars it is clearly not even a 2 stars. It was so bad we switched to the resort next door.

Please do the same as hundreds of companies that have adopted cage-free egg policies to improve animal welfare in their supply chains!

I was very excited when Ive booked a trip to Bahamas,- RIU Hotel between March 28th 2016 and April 2nd 2016.
As turned around it was a most horrible experience I ever had.
The hotel itself has so-so food and service, but it would be not so bad, because our main purpose was to have some relaxed time at the nice beach.
On the April 2nd (Saturday) getting ready to leave, we realized that the purse with our passports and US $1500 were missing from my wifes bag, which we kept in the locker closet.
Immediately we went to security and wrote a complain report. They told us that it would be not a problem to get home because they contact the airport.
At the airport, of course, we were told that we need to present the passports and handled to us the tickets for Tuesday because we need to go to US Embassy on Monday.
When I called back to Hotel, they informed us that the purse was found in our room, but no money were recovered (it happened within an hour since we placed the complaint) I was told to pay $35.00 for delivery of my wifes purse to the airport, and told me to add that amount to the claim.
Obviously, they were covering up their service worker thief.
Now they refusing to admit the fact of the inside job and calling the incident a loss & found situation.

My husband and I, along with another couple stayed at the Riu Playa Blanca in Panama from Nov 18 to Nov 25th 2022. This resort is beautiful! Very clean and well cared for. The food is top notch and the staff are very helpful. Some of the staff were not able to understand English very well so communication was difficult. The beach was beautiful although the ocean was red flagged the whole time we were there. I must give a big shout out to Maricruz who worked outside at the buffet. She was Fantastic! Very friendly and helpful! This young lady deserves a shout out! Overall we enjoyed our Vacation! This was the second time at this location. Our flight home with Sunwing had a lot of issues however! Not sure I will fly with them again...

We went to Riu in the Bahama's. Hotel clean, staff nice. Now listen: look at all the reviews from this past May 2021 on other review websites too. What do they all have in common?
The hotel is outdated with restaurant sit down dinners! First come first serve for sit down dinners. This means at 5:00pm you stand in line for when the restaurant opens at 6:30. It's like fighting in lines during Christmas to buy a TV. Trust me it's aggravating wasting valuable time that you prepaid for only to stand in line every night hoping you can go to one of their sit down dinners. We only made the cut twice out of 7 nights! Believe me there were many angry guest who couldn't believe you couldn't make reservations any time! If you are ok with the buffet every night, go there. Trust-trust me, almost 2 hours per night waiting for 7 nights is 14 hours of waiting in line to enjoy a vacation meal. For that reason and that reason only, I will go elsewhere next year! This is a BIG deal. You are on vacation. You paid for this food and service! Go elsewhere.

I was@ the riu palace Peninsula in cancun September of this year.
On our last day there we went to dinner and we returned our room it was broken into as well as the safe. The door to the room was forced open with a bar or something but the safe was apparently opened with a bypass code because there was no forced entry.
All our cash was stolen and all our clothing was searched. Fortunately our walkets,phones and passports weren't taken. We had to immediately cancel our credit cards because purchases can be made without the actual card.
I immediately call the front desk to tell them what happened and they sent up their security. Their security wasn't any good. All they seem to do was look at each other mumbling in Spanish.
The night manager offered to take us to another hotel if we wished but we were responsible for the cost? We emonded the mgr. We had no cash. After complaining they found another room in the hotel for our last night. They promised they would investigate what happened and let us know something I'm the morning.
In the morning I went to the front desk looking for management to see how they were going to help us. All I was really looking for was some cash so we could get some food,etc. At the airport.
The people at the front desk told me the manager wasn't in yet then the Mgr. Was in a meeting. They continually gave me excuses until our ride came to take us to the airport. I can't express how frustrated/annoyed I was for being treated like this. We left got home and I sent an E mail to their complaint site.
About 2 weeks later again after their investigation they essentially said it was my fault because I probably didn't close the safe which is ridiculous.
I hate the Riu organization and I wish them bankruptcy in the near futures