RIU Hotels

RIU Hotels is falling behind their competitors when it comes to Corporate Social Responsibility. Hundreds of companies have adopted cage-free egg policies to improve animal welfare in their supply chains, but RIU is refusing and there are petitions circling around about this. They would rather ignore the issue and their customers instead of commiting to improving the welfare of animals.

I won't stay at a hotel that is ok with severe animal cruelty in their supply chain. After several comments on social media, which they have been deleting, petition signatures, and calls to the company, they are still refusing to go cage-free like their competitors have done.

RIU Hotels sta rimanendo indietro rispetto ai suoi concorrenti quando si tratta di Responsabilità Sociale d'Impresa. Centinaia di aziende hanno adottato politiche di uova senza gabbia per migliorare il benessere degli animali nelle loro catene di approvvigionamento, ma RIU sta rifiutando e ci sono petizioni che girano intorno a questo. Preferirebbero ignorare il problema e i loro clienti invece di impegnarsi a fare meglio.

Riu refuses to go cage free because they prefer profit over doing the right thing. They are happy for birds to suffer in cages with no space to even spread their wings. Disgusting making money from the suffering and misery of other living beings.

Please look into the eggs used in RIU meals. Hens trapped in tiny metal cages where they can barely spread their wings. This living condition would not be moral to keep cats or dogs in. Chickens are no exception.

I was very disappointed to learn that RIU Hotels is ignoring customers about their lack of a cage-free policy. This is irresponsible and shows how little they care.

I don't understand how your establishment can bear to mistreat hens. It is heinous and unacceptable. I cannot stay in a hotel that allows this cruelty.

I don't go to hotels or restaurants that cruelly source their food supply. This chain is well aware that they are using caged hens and need to pay attention. Many people are concerned about ethics, the environment and consuming food from unhealthy animals.

I contacted RIU about their cage-free policy and instead of replying to me, they deleted my comment and blocked me from further messaging them. Highly unprofessional. I won't stay at a hotel that blocks concerned customers.

We went to Riu in the Bahama's. Hotel clean, staff nice. Now listen: look at all the reviews from this past May 2021 on other review websites too. What do they all have in common?
The hotel is outdated with restaurant sit down dinners! First come first serve for sit down dinners. This means at 5:00pm you stand in line for when the restaurant opens at 6:30. It's like fighting in lines during Christmas to buy a TV. Trust me it's aggravating wasting valuable time that you prepaid for only to stand in line every night hoping you can go to one of their sit down dinners. We only made the cut twice out of 7 nights! Believe me there were many angry guest who couldn't believe you couldn't make reservations any time! If you are ok with the buffet every night, go there. Trust-trust me, almost 2 hours per night waiting for 7 nights is 14 hours of waiting in line to enjoy a vacation meal. For that reason and that reason only, I will go elsewhere next year! This is a BIG deal. You are on vacation. You paid for this food and service! Go elsewhere.

Just came back from RIU Dunamar Mexico. Spent 10 days there (July to Aug 2023). Worst ever RIU I've stayed so far. Will not recommended nor will go back. Poor management, inconsistent service, bad customer service, favouritism towards locals, unfriendly, unwelcoming. 90% of the guest are locals. A lot of garbage left overnight at the beach, never picked up, lounge chairs were not cleaned up. Entertainment stage is located in the middle of resort, so you will hear all the noise, loud music, screaming people until it is over, no matter which part of hotel you are staying in. Food is repetitive, no themes, over salted most of the times, meat is overcooked. You will not be hungry, but nothing spectacular or memorable. Desert is boring, looks like chef has no idea what to cook for desert. I am a fan of RIU chain, but this one is decadently not in my list. Very disappointing experience.

On the 5th, Her Mother returned to her room to find a used condom in her toilet, a condom wrapper by "Prudence" on her ironing board and other evidence of a room invasion.

I don't need to go into further detail on how disturbing this would be to know somebody had entered your room and did such a thing? It's a safety issue, as well as a hygiene issue. S

My wife called downstairs, nobody came upstairs to clean her room or move her to a new room (the preferred option). After an hour of waiting, nobody was coming to address this, they went to the front desk and made the same request. They told her to wait back in her room. I understand they did not want to wait in a room that has been used as a sex stop by a stranger. Two more hours passed before a cleaner came to remove the condom. The cleaner called the front desk to ask what she should do. Next, Victor Castillo responded with, "it depends who's asking". The result was they were handed two fresh towels and left?

This dumbfounds me. To keep this short, at 10:30 pm, 3.5 hours later, they finally gave her a new room after multiple requests. They did a lock interrogation and discovered nobody had entered the room aside from the cleaners during the guest's absence, this event occurred at 2:20 pm.

Victor Castillo informed my wife that there was nothing he could to help? Handed her Niels Alosssery's (Director General) card. Knowing this card did not have his direct contact on it. To this date not one manager or staff member has responded to any of our emails or calls. They absolutely do not care.

They condone one of the cruelest factory farm Industry's practices, by not going Cage free... They don't listen to the majority of their customers and public in general, who have e-mailed them regarding this!

I was looking for a hotel for my next trip, and I came across some controversy on RIU's animal welfare. Apparently they are refusing to adopt a cage-free egg policy and blocking anyone who asks about it. I won't stay at a hotel that blocks concerned customers. Please consider changing your animal welfare policies.

Just got back from Riu Naiboa and here is my honest rating...

Bugs... No bed bugs, However there were tons of mosquitoes and sand fleas. My group came back covered in bites all over the legs. This is not a Riu Naiboa issue as it was out of their control. I don't want to scare anyone but my second last day, there was a single cockroach in my shower. My husband flushed it whole and alive down the toilet. I didn't see any before or after that however I do recommend checking your shower drains. This isn't just the Naiboa either as the Bambu had insects coming out of their washroom sinks according to someone from my group.

Rooms- people weren't lying, the beds are hard and the mattress are older. Also, the mini bar was rarely ever restocked with beer or water. The Air Conditioners are located by the front door therefore making the room still warm and humid when the air conditioning actually worked that is. The linens were NOT changed daily so you could feel sand or anything from your skin the night before.
Pool towels were also stained however they would exchange them out.

Weddings- I would not recommend booking with a Riu in Dominican. My experience was horrible. They show no care or compassion in regards to your day and it's pretty much a "give me your money" and you're on your own situation. I had to do my own rehearsal for the ceremony. We as in my group made it work. Do NOT spend extra money on anything because the extra is the bare minimum.

Excursions- we did a party boat that included drinks and lunch. The drive there took about 1 hr and the drive home took about 20 minutes. It made zero sense to me until someone mentioned that the 1 hr drive there took away from the time on the actual excursion. Lunch consisted of Pineapples and nacho chips.

Food and bars- food was good, wish there was more of a selection. There is no swim up bar and the only bar open during the day is above the pool and a little hike. At 6 pm the second bar opens however, I think both should always be open.
The beach bar also closes earlier.

Waterpark- kids loved. They serve drinks like pop and coffee no booze, obviously

Beach- huge amounts of seaweed that just piled up. Also sand fleas were the worst... this is what makes me not want to ever go back to DR.

Staff- they were hit and miss. Some were rude, some were amazing. Again the language barrier is there but they always find someone who speaks English to translate.

Entertainment - I actually really enjoyed the night shows.

Overall, I wouldn't go back to this resort. It just wasn't my cup of tea however It might be yours!

2/5 stars from me!

My husband and I, along with another couple stayed at the Riu Playa Blanca in Panama from Nov 18 to Nov 25th 2022. This resort is beautiful! Very clean and well cared for. The food is top notch and the staff are very helpful. Some of the staff were not able to understand English very well so communication was difficult. The beach was beautiful although the ocean was red flagged the whole time we were there. I must give a big shout out to Maricruz who worked outside at the buffet. She was Fantastic! Very friendly and helpful! This young lady deserves a shout out! Overall we enjoyed our Vacation! This was the second time at this location. Our flight home with Sunwing had a lot of issues however! Not sure I will fly with them again...

I've travelled to many countries in 2019 and I stayed at RIU in almost every country I went to. My most favorite RIU hotels would be the Maldivian Atoll, Sri Lankan Ahungalla and Plaza in Miami Beach. These hotels blew my mind which their rooms, the hospitality and the food. Some hotels had an unlimited supply of buffet too which was super wonderful for a foodie like me. Loved every stay at RIU hotels

WAS VERY DISAPPOINTED THAT WHILE RESEARCHING RIU HOTELS FOR A COMING TRIP THIS SUMMER, I LEARNED ABOUT ITS DISMAL REPUTATION REGARDING ANIMAL CRUELTY AND SUCH (CRUELTY OF CAGED CHICKENS) SADLY, I CAN NOT SUPPORT A BUSINESS WITH SUCH CRUEL PRACTICES IN OUR FOOD SUPPLY AND WITHOUT REGARD FOR THEIR CUSTOMERS. I WILL LOOK ELSEWHERE FOR ACCOMMODATIONS.

Me decepcionó mucho saber que RIU Hotels está ignorando a los clientes sobre su falta de una política libre de jaulas. Esto es irresponsable y demuestra lo poco que les importa.

This is what I sent Riu they had an excuse for everything!
We arrived at the Riu Jalisco first they serve us hot bottle water and 100 degree weather.
When we get to the room the bathroom didn't have a door to it we had a 6 year old with us.
The shower has hairs all in the shower, the bar area barely had anything in it.
After cleaning the room and spraying it down we went to the buffet to eat since that was the only thing open.
The buffet was horrible picked at food everywhere nothing really to eat because it looked all bad.
The workers were handling food with their bare hands very unsanitary!
The next morning we went for BF they had raw bacon on the buffet ( see attached pic) we could have gotten sick if we ate that.
The soda's and alcoholic beverages were horrible like the water was bad.
Went to dinner at the steakhouse they served us bread on a dirty try ( see pic below)
At the beach you had to rent an umbrella and the beach chairs were old and dirty and needed to be replaced also the locals had a set spot of the beach selling stuff which was not cool they would come up to you and try to sell you stuff ( see pic below)
We could only get one towel a day and we couldn't replace them we had to use the same towel all day and some days it rained so how do you dry off with a wet towel?
I asked for towels and blankets for two days and never received them. Towels were very hard like they didn't dry all the way in the dryer. The ice machine was broken the only one that was working was on the 4th floor we were on the 1st floor ( see pic below)
The TV had very few english channels I know we were in Mexico but we are on vacation we should have had some english tv to watch. They catered to the locals the resort was 95% locals.
I can't believe that you have this resort as a 4 stars it is clearly not even a 2 stars. It was so bad we switched to the resort next door.

I booked a 3 night stay at RIU in aruba. I stayed at divi divi 5 nights before RIU. Before arriving at RIU I noticed my reservation was reserved for only one person. I immediately called. I was told I cannot change the reservation to two people Because it was through Booking.com. I spoke with them via text for 3 days. They said RIU would not respond and they couldn't fix it. Called RIU back. They said they could not do anything. I would be charged a walk in fee when I arrived on Saturday. The girl was very rude. When asked for a manager she said she was as good as a manager. Said she didn't believe RIU didn't respond. When to RIU. Told the same thing. This place is horrible trying to charge me a walk in rate on Saturday. Scam. Do not stay there. Booking.com finally fixed the problem

I feel like the way you treat animals is very revealing as to how much you really care about others. RIU has been asked not to support the inhumane caging of chickens, but apparently profit is more important to them. Everything is connected. The well-being of those hens should be of concern to us all...

Our stay riu las americas was VERY disappointing this time and this usually our favorite resort. Room was street view and tried to get another one and none were available. Sd could get one the next day and that didn't happen. Food was not quality that we normally get there and VERY disappointed that we didn't get lobster. This is one of biggest reasons we stay there. If it wasn't f.or Abu in lobby bar, our wk would of been a total disappointment. Sorry to say that may have been our last stay. Will warn others on my google that lobster isn't available, but still on menu. You need to put this on your website online, so guest will know. If I had known this we WOULDN"T have booked