Developed in part with a grant from
the National Science Foundation
Review of RIU

RIU reviews

Is this your business?
2 reviews
24 Carrer del Lla?_t
Playa de Palma, Illes Balears 7610, Spain
Tel: 0 800 723 4360
groups@riu.com

2 Reviews From Our Community

All Reviews

borisb25
1 review
1 helpful vote
4/21/16

I was very excited when Ive booked a trip to Bahamas,- RIU Hotel between March 28th 2016 and April 2nd 2016.
As turned around it was a most horrible experience I ever had.
The hotel itself has so-so food and service, but it would be not so bad, because our main purpose was to have some relaxed time at the nice beach.
On the April 2nd (Saturday) getting ready to leave, we realized that the purse with our passports and US $1500 were missing from my wifes bag, which we kept in the locker closet.
Immediately we went to security and wrote a complain report. they told us that it would be not a problem to get home because they contact the airport.
At the airport, of course, we were told that we need to present the passports and handled to us the tickets for Tuesday because we need to go to US Embassy on Monday.
When I called back to Hotel, they informed us that the purse was found in our room, but no money were recovered (it happened within an hour since we placed the complaint) I was told to pay $35.00 for delivery of my wifes purse to the airport, and told me to add that amount to the claim.
Obviously, they were covering up their service worker thief.
Now they refusing to admit the fact of the inside job and calling the incident a loss & found situation.

yelnaa
3 reviews
2 helpful votes
4/7/15

It is a great resort, very well worth it spent money.
Staff is friendly, food had variety, convenient location

Customer Questions & Answers

Questions? Get answers from the RIU staff and other customers.
Note: this is not for reviews - click here to write a review
Get notified about new answers to your questions.
Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Did You Find This Page Useful?

Sites You Might Also Like

Business owners: What’s your side of the story?

Register now for free – get notified of new reviews, respond to consumer feedback, add new photos to your page and much more.

Manage your business
×
Have a question about
RIU?
Post Review