It was hard to find the hotel, there is no sign that say Apart-Hotel Nevsky 78, no elevator - we had to carry all our four luggage upstairs to the 5 floor! The smell in the hallway and in the room was awful - mixed cigarettes with animal urine... The room was so tiny, there would be no space to open the luggage. We went and spoke to a receptionist. She was super nice and immediately called her supervisor to see what can be done. They moved us to a different hotel across the street which was much nicer.