RingReviews 775

I worked with Mark today to get my Ring Doorbell back online. He was fabulous. Not only was he extremely patient (with my 1 1/2 year old son screaming in the background) but he was extremely diligent and got it working immediately. To go above and beyond he also looked at my "motion areas" for my flood light camera / other camera and made recommendations to enhance my experience. All in all, this was a successful call and I appreciated Mark's support. I will definitely be reaching out to him directly with any further questions/concerns.

I have had my ring doorbell now for almost 3 years Also another one on the front of my house also the ring time thinking I get better connection very unsatisfied with my ring doorbell and stick up camera I have nothing but problems constantly having to re-connect them slow connection and when you go to talk to someone it cuts in and out. I have talk to other people who have the same problem. When you call for support they always try to tell me its my Internet I have the highest speed Internet out there so, I really think its their problem not mine I have called numerous times over and over. Still cant seem to get it right and then when they do their little glitches work up and send you a email saying they fix the problem they dont work right again! I just dont understand they dont pick up people from my sidewalk! Only if youre right in front of the camera and yes I do have it way out for it to catch anything but when speeding cars go bye it catches that! But not on my yard or sidewalk! Its ridiculous!

I wrote the following review:
Worst purchase I ever made
4/5/18
I have a ring doorbell. It is the worst purchase I ever made. It goes off every time someone drives by my house, walks by my house, or rides a bicycle by my house. And if someone does come to my door, the video quality is so poor, they are unidentifiable. The ring company has been unhelpful. This product is "the boy who cried wolf."

Ring Responded:
Hi Jack,

This certainly is not the experience we want for you or any of our customers. I can assist you honing your motion settings to make sure you only receive the alerts that matter to you. You can also try lowering the sensitivity of your motion detection as well and see if that helps. Would you kindly reach me at *******@ring.com today, Jack so that we can get to the bottom of this for you and get your device performing to your expectations? I look forward to hearing from you.

Best,
Kandyce K., Neighbor Satisfaction Manager
*******@ring.com

I responded to ring:
If you believe you can do better I will listen.

That was the last I heard from Ring. Clearly this company is not focused on customer satisfaction. I will restate my original comment: The worst purchase I ever made. If you review other comments on this site, you will find that they are overwhelming negative. Save you money, buy something else.
Jack

I have owned a Ring Doorbell Pro and Ring Floodlight for about 7 months. The motion detection on both is good and with a paid subscription you save 6 months worth of video clips. The ability to "Live View" on the phone has also come in handy but it is hit and miss most of the time.

The main issues that I have are these:

1. As others have mentioned the time it takes to answer motion or a ring at the doorbell is way too long. The person ringing your doorbell will be long gone by the time the actual video pops up. I almost never have the image pop up in time for me to actually see who is ringing the doorbell yet alone speak to them. So for that it is useless.

2. Both my units have randomly disconnected for unknown reasons and to get them to reconnect was a test of patience and perseverance. Wifi signal was fine and I had even bought an extender.

3. Even when no motion has been detected and you just want to do live view it is a hit and miss whether or not the video will pop up quickly or not... some times is does but more than likely it won't and as stated in 1 if it has already detected motion or someone has already rung the bell than it is almost certain to not come up in a timely manner.

4. After only 7 months the doorbell has completely died. Dead. No lights. No anything. Dealing with customer support feels like pulling teeth. "first test the voltage at the door". It was fine (20VAC). Try disconnecting the unit and reconnect after 10 minutes. I had it disconnected for days and tried to reconnect nothing. I found out by searching the net there is a hidden micro-USB port on the Ring Doorbell Pro and I tried hooking it up to the PC and still no power. They are finally going to send me a replacement but it has been a lot of back and forth e-mails or chats and the delay in between responses is horrendous.

Overall the motion detection and auto recording is nice for peace of mind (usually after the fact to prove something) but for wanting to see and respond real-time not so much. After having owned them for a while I think, knowing what I know now, I would have tried other options first. Hopefully now that Amazon is acquiring Ring we will see some much needed improvement in the future.

IT WORKS! IT REALLY DOES! Rings excellent Neighbor Advocate and 2nd. Level systems technician were able to get my Ring system to perform the way it is portrayed on T. V. that is: rapid visual access and audio response to whoever or whatever triggered it (within about 4 or 5 seconds of the alert). It took the extra effort from Rings 2nd. Level tech. Support and the Neighbor Advocate to remotely access my computer so that the Wi-Fi/cable modems settings could be checked and adjusted to allow the Ring signals to properly communicate with Rings cloud (remote) server/signal processer. What they accomplished was, in my opinion, beyond the capability of a non-technically oriented individual (read my opinion/recommendation, following).

In my opinion, as recommended to Rings personnel, because of the many variables impacting the Rings performance (and any company's "cloud" based video/audio monitoring and response system), I recommend that it be installed and set up by a tech-savvy individual working with Ring's 2nd. Level tech. Support personnel (really good to work with) or have the installation and setup performed by a company experienced installing Ring and experienced with the vagaries of Wi-Fi, the internet, modems, and data transmission to insure its proper operation from the get-go. Otherwise, as do-it-yourself project for a non-technical individual or an inexperienced installation company, it might be a real challenge to achieve the best performance possible.

The video image is high-resolution, with beautiful color rendition and really good
Night-vision.

The audio portion provides clear 2-way voice communications. I now recommend the Ring DoorbellPro system especially following the aforementioned installation recommendations. IT WORKS! IT REALLY DOES!

It pays to pursue the correction of a problem.

Installed Video Doorbell 2 + Chime Pro World Fi Extender. For a start theres more info. Given to the set up than the ability to use the device. The app is all about settings but little of how to view the expected results. Initial notification good but then this became so protracted the house could have been cleared before being made aware then having asked Einstein how to view the video it was lousy. Sadly this was a gift but if you need a good security camera buy the UCam24/7 unit its a league above this but full marks for the packaging - well superior to the product it holds!

I bought a the Pro at best buy a year ago. When I installed it everything was good until 3 months later. It started delaying the mechanical chime. Press the button and there is a 3 second delay. Before it was a one second delay. After trying to fix it it went back to the one second delay then after 2 days it to 7 seconds to no chime at all. After that it will say your door bell hasn't receive any activity. Here is where it get worse. My mother came to my house and rang the doorbell when I was at the store. 10 minutes she calls me and said I am at your house. As I was driving home I got the notification that was activated 10 minutes ago. Three weeks ago some one tried to steal my Ring Doorbell without damaging the cover but noticed the hex screw it severely stripped.The doorbell would have caught who ever but it will freeze and lock out. Now after resetting it multiple times it will not connect to two of my routers and goes dead time to time. My supervisor who has the same product came to me and said are you having trouble with this product. So I know its not just me I bought this product a year ago and the warranty is up. 250 bucks wasted trying to make this thing work properly. Now its useless to me and it will come on when ever it wants. Also when I do a live event as soon I say something it freezes and goes dead. SO I recommend other products than this. Wast of money. If you get this product get the 2 year warranty from best buy. This thing does NOT last 3 to 4 months. HIGHLY DISAPPOINTED!

Owner of ring and the stick up cam for 1 year... feel ripped off. Half the time the app won't connect your phone to see what is actually going on. The speaker option is virtually non-existent... can't barely hear if you put your ear right up to the doorbell. The monthly service fee is a straight up bait and switch method. The stick up cam will need recharging about every other day after a few months of usage. The battery inside is worthless and you will need to buy their "add on" solar panel charger. Feel nickeled and dimed yet? If i had to sum up Ring in one word it would be - Horrible.

I had my ring doorbell stolen off my door and within one hour the their had registered it as their own. I was told I have no rights to the video of who came to my door because technically it had changed ownership. When I called to complain, the person I spoke to told me they should offer a PIN number system or some way to verify changes but they dont. We used to love this product but will never recommend now based on lack of rights to a victim.

Hi, I have ordered 2 floodlight cameras with Ring.com at 23rd Febr. 2018. DHL claims that they should have delivered my order at 05 March 2018 in Norway, but now DHL back peddles on their delivery claim. When I want to file a complaint about the failed delivery, DHL claims not t be responsible for my claim and redirect me to a company in Hong Kong: Inspiring World i Hong Kong. I cannot find this company. DH also tells me that I have to complain with the company, where I bought my products, being Ring.com. Can I get an E mail adress, where I can file my complaint of the failed DHL delivery of my order.
Best Regards:
Herman Astrup Bergh,
E mail: *******@gmail.com

I have installed 3 ring devices - 2 floodlight cams and one doorbell. I have been very impressed with the products; they are well designed and well constructed. The floodlight cam in particular is an amazingly sound product and easy to install - at $200. The video is phenomenal. LOVE it! But, more amazing is the the CUSTOMER SERVICE. I had a problem with the doorbell. It stopped picking up motion. I called customer service on SUNDAY. A human answered from a US location! He was amazingly polite and empowered to fix the problem. He sent a new unit and it is working perfectly!

I recently wrote a review titled weak design, network, service about my bad experience with ring. A service representative named Kandyce responded with what appeared to be genuine concern to resolve my issues and offered her email address. I wrote her within a day to take her up on her offer and she has never responded. Looks like they have someone responding to bad reviews so that it looks like they are resolving the issues but actually they are doing nothing. Disappointing again.

Poor product:
- The plastic mount immediately broke after my first install. The replacement part is almost broken as in I have to be really careful when removing the Cam to charge the battery
- I have to charge the battery every few weeks, not the several months that they claim. The usage I would say is low to moderate only.
- sometimes, it takes forever before it starts charging... once it starts charging, it takes another 10 hours to charge. I think the battery or the camera is about to die and its not even a year old yet
- The Video quality is poor. Good luck identifying people captured.
-I guess it wouldnt matter if the Video quality is good because the subject Will be on their way out by the time the Video starts recording because of the lag.
- very little difference when setting the Zones (sensitivity). I find this feature useless.
- many other bad features

Anti-customer company
- they recently sent me a discount code for a different camera, hoping it would be better I tried to purchase one only to be told that the code doesnt work. After being accused that I was not sent a discount code, I was asked to provide proof. The email sent to me indicates that the offer was exclusive to me and intended only for my account. It was inadvertently used by another person and I was accused that I gave my discount code away and not given another one. How can I give something that supposedly exclusive to me according to their offer? All I did was forward an email to a relative to alert them to check their email if they have received then same offer. Apparently, the relative was able to use someone elses code and apparently it was not exclusive for me. At the end if the day, Im glad it happened and prevented me bunying another horrible product from this horrible company. I researched and found (and bought) a better product and referred them to relative a and Friends. It seems this company had been livimg under a rock and unaware of the importance of treating your customers well.